Martin & Co Bournemouth Reviews 

217
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the entire staff for being exceptionally helpful, friendly, and professional throughout the rental and management process. Reviewers consistently highlight the prompt communication and efficient support received when dealing with property inquiries and routine maintenance issues. Some reviewers were happy with the sales process, noting that agents provided smooth guidance when buying or selling properties. People also appreciated the patient and knowledgeable assistance provided during property viewings and professional transactions. Clients felt completely well-supported and valued the clear communication maintained from the very beginning until the final outcome.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting clear communication and efficient... See more

Response time

Customers had positive experiences with response time, consistently noting prompt and clear communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far everything is as I would desire. The Team has been helpful, comms sound, positive and friendly attitude, completely different approach than my previous letting agent. Big thanks to Brionna, Lea... See more

Company replied

Rated 5 out of 5 stars

Recently rented out our property with Martins and Jen Ormond has been nothing short of fantastic, helping us through the process every step, quick responses and lots of support. Made the process whils... See more

Company replied

Rated 5 out of 5 stars

We would like to say infinite thank you to Brianna for her continuous support during our 3yrs tennacy & onwards. We wish you & your whole team a year of continued growth, happiness, and suc... See more

Rated 5 out of 5 stars

I have been with many Property Managers during the last 3 decades. You will not ever find anyone with the competence, affability and wide skill set as Ms Jen Ormond . She smoothed out every possible... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Rental Agency

Written by the company

We have excellent experience in property sales, letting and management with more than 600 properties that we are responsible for. Our customers are our guests, we treat them with respect striving to make their time with us a great experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

217 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(217)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service from the rental team

The rental team (especially Sam) are always one step ahead of me making sure I keep up with the ever changing regulations and they keep reminding me to all the stuff I have to do (cos I always forget). It gives me piece of mind that I'm not falling foul of the regulations.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support, much recommended

We have been supported by Martin and Co for about 3 years at this point and have throughout received an excellent support. Special thanks to Jolene our primary support partner who has gone above and beyond in responding and addressing many requirements that we have made and has always responded promptly and professionally. We have been very pleased with the service received.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Renting

Leah Wells did a great job in helping me find the right property for me. A great service from the staff at Martin & co.
Well done indeed

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

So good so far

So good so far. It’s nice to find a lettings company where you aren’t passed around from staff member to staff member. Jolene is great, she always responds and answers all of my questions promptly. Issues are resolved quickly and efficiently. Thanks Jolene

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

We are living abroad and the agency…

We are living abroad and the agency manages our property since 2012, the level of service is very good, Martin &Co has a diligent team who help us to resolve issues with out property and provide a good experience to our tenants.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

I would like to give a special thank…

I would like to give a special thank you to Jolene Parsons, at the Bournemouth Branch of Martin &Co for her continued friendly support. She has managed my rented property for e few years now in a very professional manner.
Nothings ever to much trouble and I'm very grateful
Jolene, and the team, at Martin and Co are definitely recommended for their excellence in the renting sector.
Keep up the good work - and many thanks.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Jolene Parsons at Martin & Co…

Jolene Parsons at Martin & Co Bournemouth has been brilliant. She has kept us up to date with regard to our flat, she’s arranged a number of works recently and has been very professional and responds very quickly. Long may she work there!! Thank you.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient service

Our property has been managed by Jolene Parsons of Martin & Co for a number of years. We have always found her to be efficient and competent. We are confident we can rely on her to resolve any issues that may arise.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Martin & co has been my estate agents…

Martin & co has been my estate agents and my property manager for over 20 years , I’m very happy with their professionalism and the way they manage my property specifically Jolene who is my rental manager and she does an excellent job , she is caring , efficient and very professional so if you decide to use Martin & co as your rental management co ask for Jolene .
Alex Farmanfarmai

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars for Jolene at Martin&Co…

Jolene Parsons has managed my property for several years. She gives me very good advice when making property related decisions and always in a professional, efficient yet friendly manner.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Jolene Parsons

Jolene Parsons, at Martin & Co, communicates regularly with me and keeps me updated on all relevant issues concerning my property. She is easy to talk to and obviously knowledgeable in her field. Many thanks, Jolene, for your helpfulness.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier

I want to say a big thank you to Martin & Co for helping me rent my first home and for making the process so easy and relaxing. A massive thank you to Camilla who without a doubt helped the process remain smooth and simple with her great and efficient communication. Thank you so much!

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

I had an incredible experience with…

I had an incredible experience with Martine & Co Bournemouth during my recent property let. The team—Jen, Leah, and McKay—were fantastic: professional, helpful, and made the tenancy process extremely straightforward. Any issues I encountered were dealt with immediately, and I couldn’t be more pleased with the service and customer care.

November 17, 2025
Unprompted review

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