Martin & Co Leeds City Reviews 

Hafeez and talana is a good communicator with me as a maintenance guy I receive my work from them both and they deal with the tenants professionally as when I arrive at the property's the tenants prayes hafeez and talana for the efforts the put in to resolve any issues

From the day I moved in 4 years ago sue has been an invaluable contact. Always here to support at the drop of a hat! Could not ask for more

The actual experuence of selling was horrible but not because of martin&Co we had issues with the solicitor side. Kate was extremely hpful,she chased them up all the time when our attempts were failing and kept us up to date with what was going on . She also answered what were probably really dumb questions

I honestly believe they fake reviews somehow or push certain customers to provide 5 stars. Here is my full experience with them.

Renting with Martin and Co Leeds City centre was a truly horrible experience. No clue about some of these other five star statements here but none of this is just tiny bit true in our case. Let's go.

Properties in good state? We moved into Leeds Brewery Wharf. The floor was incredibly dirty on move in. We had a grave water leak for weeks directly at the start which was not fixed for an entire 6 weeks and destroyed the wooden floor from underneath. We reported it only hrs after first occurence. The contractor told us he was there many times for the water leak already (could be seen from the wet walls also). At the same time, on move in, there was an electric cable hanging from a wall. There were moths. There was unbelievable mold build up in the bathtub. ( see pictures, for dirt, mold and cable hanging around proof and others on move in. *These are all pictures registered in move in report also*). Plus broken window handle, and moldy wooden window frame, plus broken letter box on move in. AND due to the water leak in the wall, which was ultimately due to a broken pipe, one of our two bathroom toilets could not be used for months. Even long after the leak was fixed. After three months I demanded rent reduction, because we paid a lot for a TWO bathroom flat and for a long time we had only one bathroom basically. Never was anything done about that. I think the toilet was fixed after 3-4 months. But no apology, no concession. Nothing. Can you believe how much it was? It Again proof via pictures below.

Fast forward, we left the flat in a good clean state. Of course they want £270 from our £1148 deposit for cleaning. This is just so so outrageous given how they gave it to us and treated us over the rental period. We use deposit protection service but actually it is just deposit protection for them. We left the UK for good but are required after months of forth and back and declining their money request I am required to go to a lawyer myself for signature and stamp. So pay expensive money to someone just to get my money back. Martin and Co well know this. This is why they exploit it. The system is set up against tenants and it is not deposit protection but just deposit withholding. Cannot believe how unbelievably rigged this whole procedure is. And again Martin and Co shamelessly exploit you as tenant as much as they can. If you can try to avoid them and DPS. (so to be clear i never agreed and would have never to their demands, as they were all completely fabricated and outright unfair given the service and cleanliness they provided themselves but there was no other way than giving them the money or go through statutory declaration, which in my current life circumstances is not worth it or possible. Talana Nieuwstad was the processing agent who refused to even negotiate with us.).

I could also attach lots of email proof and loggin theses issues in official system. Which I might do if they get back here with some annoying pseudo professional counter statement.

EDIT: As expected some bs answer on the DPS scheme. Of course do not beleive them. I have refused the £270 very clearly and I attach my full email proof response. Here is my email response to them and I do have the full email records as well as the rejection records on the DPS:

"What you state is not true and you likely know it. I DID refuse the £270 very clearly in the beginning. See the email proof attached where i clearly informed your colleague Tatiana Nieuwstad that we do not accept this. I also DID reject on the DPS. Nothing happened. You and your company refused to negotiate. No one got in touch. I DID claim back the full amount. Only to find out that in order to this I have to have a signature by a solicitor in the attached statuary declaration. So why do give false info about this? I was and am not willing to cover any costs for cleaning that you charged."

Sue and Hafeez made our experience with them amazing. They were very friendly and answered any questions that we had quickly and efficiently. There were a few issues that wasn’t anybody’s fault whilst us moving but Hafeez got them resolved quickly so we didn’t have to delay our move in date. Thank you again both. We really appreciate the help! From Ellie and Sam

Always deal with Sue if I have a problem she’s a pleaser to deal with always sorts
My problems out thanks nick

Attentive and caring agents helps me found my next home.
One of the agents, Sue, was very professional to introduce the property to me. And also whatever time I called her (and also other staffs) Thay can answer my questions so immediately. I was surprised about this very much!

Sue who handles our buy to properties, is always available and on the ball. Always has a smile to her voice.
Can't fault her at all.

A special mention to Hafeez Saeed, Portfolio Manager at Martin & Co Leeds City for going above and beyond to help me resolve a maintenance issue relating to a faulty light switch at the property I am currently staying at. He was prompt, courteous, and highly professional in ensuring my complaint was resolved as quickly as possible and to a high standard, as it could have been costly on my part if not resolved in such a manner.

I have been a client of Martin & Co for many years and always had a great experience. If using the Leeds branch for lettings I would recommend speaking to Sue Wilson. Very professional and knowledgeable.

Nadeem and Kate were fantastic when I bought my apartment in Leeds through Martin & Co. Would highly recommend them as estate agents - really great service and lovely people. Thank you.

Sue at Martin & Co Leeds has been managing rental properties for myself for the last couple of years. Throughout this time she has done a fantastic job of managing tenants and their expectations . Always friendly and enthusiastic whenever we have spoken, I also feel very lucky to have her expertise working between both landlord and tenant. Nothing is ever too much trouble and she will go the extra mile to find a solution for all parties.
Thank you Sue, your effort and knowledge are greatly appreciated.

This is the first time I feel fully confident in having my flat managed.
All because of the super friendly and competent hafeez. Who keeps me fully informed of all things and deals with everything in such a personable manner. Please don't leave the company hafeez you are a brilliant assett

I was under the impression that i needed a new hot water cylinder in my rental property, but luckily Hafeez Saeed at Martin & Co, did some digging and discovered that i had one installed in July 2021 and saved me £1400!! Thank you Hafeeez!

I have used Martin & Co in Leeds for a few years now for my buy to Let flats and have always received an excellent service.
Sue Wilson has always responded quickly and dealt with any requirements in a professional manner.

Martin & co Leeds estate agent have been managing my properties for several year . I am very pleased with them especially Sue Wilson who is very proactive , friendly & professional . She is an asset to the company

Sue is very efficient and caring, always willing to help or come to solution with a problem, that why I would always give Sue a five star rating.

A fantastic company to deal with. I'm currently renting a property from them in Leeds and the staff go above and beyond to look after their clients. 10 out of 10 from me. Very helpful.

Sue at Martin and Co has been absolutely brilliant dealing with a most frustrating issue and bring it to a very satisfactory resolution.

Communication was great. This resulted in getting a tenant quickly and efficiently. The lady we dealt with was very personable and professional. Will use again 100%.