Couldn’t fault them at all. Stuart and Paul were both very professional, polite, well mannered men. Carried out the job to a very high standard and cleaned up everywhere inside and out afterwards. W... See more
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Review summary
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We are very pleased with our new front door. The experience from start to finish has been very smooth and communications have been excellent. Our fitters today Ricky and Bart were brilliant. The... See more
Company replied
Great communication. Clear emails. They sent people on time and kept me informed the whole way. The job was done very professionally and to a high standard. No mess left afterwards - all materials tak... See more
Company replied
Don and Curtis did an outstanding job replacing our bifold door glass panel. From start to finish, they were professional, knowledgeable, and efficient. They took great care while working in our home,... See more
Company replied
Company details
Written by the company
Martindales Ltd are the UK’s leading supplier to the insurance industry re: repair and replacement services for windows, doors, locks, conservatories, as well as patio and garage doors. We also provide this service direct to property owners.
Contact info
Union Road, BL2 2HF, Bolton, United Kingdom
- www.martindales.ltd.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Martin fitted our new composite door
Martin fitted our new composite door. Friendly and did an amazing job. Would highly recommend Martindales
June 11, 2026
Unprompted review
Reply from Martindales Limited
Dear Amanda,
Thanks very much for taking the time to leave your feedback. It's good to hear Martin was friendly and did an amazing job on your new composite door, and we appreciate the recommendation. We'll pass your comments on to him.
Best regards, The Martindales Team
Excellent job
Excellent job! The guys phoned in advance to give a precise arrival time, then worked very efficiently to take the old door out and put the new one in. The quality of the installation is first class, and their clearing-up was such that you'd never believe anyone had been there. This is the second time we've had a door installed by Martindales and I would recommend them unreservedly.
June 11, 2026
Unprompted review
Reply from Martindales Limited
Dear Ian,
Thank you so much for taking the time to share this. It's good to hear the team kept you updated on arrival times and worked efficiently to get the door fitted, and that the clean-up left no trace of the job. We're also thrilled to hear this is the second time you've chosen Martindales, and we appreciate the recommendation. We'll pass your comments on to the team. Thanks again.
Best regards, The Martindales Team
Fantastic chaps Graham & Ian work well…
Fantastic chaps Graham & Ian work well and brilliant works done.
Recommend to everyone
June 11, 2026
Unprompted review
Reply from Martindales Limited
Dear Jim,
Thanks so much for your feedback. Graham and Ian both work to a high standard, and it's good to know that came through on your job. We'll pass your comments on to them both. It's great to hear you'd recommend us to others - that means a lot.
Best regards, The Martindales Team
Good communication on timing
Good communication on timing, arrival, what they were doing etc.
Graham and Ian were tidy and polite
June 11, 2026
Unprompted review
Reply from Martindales Limited
Clear communication from timing through to explaining the work on the day is something we take seriously, so it's pleasing to hear that came through. Graham and Ian consistently represent Martindales well, and tidy, courteous work is the standard we always aim to deliver.
Thank you for taking the time to share your experience.
Best regards, The Martindales Team
Fabulous work
Fabulous work. Martindale came out to adjust my French doors and front due to subsidence. Thank you Don and Curtis for your very helpful, friendly and knowledgeable service.
June 11, 2026
Unprompted review
Reply from Martindales Limited
Dear Wendy,
It's great to hear Don and Curtis delivered the friendly and knowledgeable service our customers deserve.
Thank you for taking the time to provide your feedback — we'll be sure to pass this on.
Best regards, The Martindales Team
Graham and Ian were polite and good…
Graham and Ian were polite and good humoured and did a good, clean job whilst the weather was deteriorating
June 11, 2026
Unprompted review
Reply from Martindales Limited
It's great to hear Graham & Ian kept things professional and good-humoured even as the conditions took a turn. Delivering a clean, quality finish is exactly the standard we hold ourselves to.
Thank you for taking the time to leave a review.
Best regards, The Martindales Team
Great service.
Heard from them very quickly after making my insurance claim.
Kept me updated and I didn’t have to wait long for the appointment.
Did a fab job of fitting my new door and it looks great.
June 8, 2026
Unprompted review
Reply from Martindales Limited
Dear Jayne,
Thank you kindly for taking the time to leave us a review. We're extremely pleased that the communication and turnaround time met your expectations. It's great to hear the new door is looking the part too. Thanks again.
Best regards, The Martindales Team
Very Pleased
We are very pleased with our new front door.
The experience from start to finish has been very smooth and communications have been excellent.
Our fitters today Ricky and Bart were brilliant. They were polite knowledgeable and hard working. They made every effort to keep the work area clean and tidy which was also much appreciated and also took the time to explain all the features of our new door to us.
Overall very impressed with the Martindale experience and would certainly recommend.
June 10, 2026
Unprompted review
Reply from Martindales Limited
Thank you very much for taking the time to leave such detailed and positive feedback. We're so glad to hear the whole process felt straightforward from your first contact through to installation day, that's exactly the standard we set ourselves at Martindales.
Ricky and Bart will be pleased to hear this. It's great to know the standards we always strive for came through on the day.
We hope you enjoy your new front door for many years to come.
If we can be of assistance again in the future, please don't hesitate to get in touch.
Best regards, The Martindales Team
Excellent Customer Service!
Martindales supplied and fitted a new Rock Door slab to my Rock Door and I was delighted with the professional and helpful service that I received when arranging the work. The Martindales Customer Services Team were all very efficient at arranging the quotation for my new Rock Door slab, organising an installation date and provided very efficient and prompt communication that I appreciated.
The two installation staff who attended my property Martin and Scott fitted the new Rock Door slab. They were efficient, friendly and clearly explained everything I needed to know about the work that they were carrying out. Martin and Scott both had an excellent technical knowledge and were very professional and skilled. My new Rock Door slab looks fantastic and I am grateful for the expertise of Martin and Scott and also to all the Martindales Customer Services Team for providing such an excellent service!
June 8, 2026
Unprompted review
Reply from Martindales Limited
Dear Glen,
Thank you for taking the time to leave such a detailed review. It's great to hear the process ran smoothly from the initial booking through to installation, and that the communication throughout was efficient and met your expectations.
Martin and Scott will be pleased to know their work and approach made such a positive impression.
We hope you enjoy your new Rockdoor slab for many years to come.
Please don't hesitate to get in touch should you need us in the future. Thanks again.
Best regards, The Martindales Team.
Reply from Martindales Limited
Dear Danny,
Thank you for taking the time to leave your feedback, great to hear Graham and Ian delivered on all fronts. We'll make sure they see this. Much appreciated!
Best regards, The Martindales Team
Graham and Ian were polite efficient…
Graham and Ian were polite efficient and got the job done quickly many thanks
June 4, 2026
Unprompted review
Reply from Martindales Limited
Dear Marta,
Thank you for your kind words — we'll pass these on to Graham and Ian. We're really pleased they could get the job done efficiently for you. Thanks very much for taking the time to leave a review.
Best regards, The Martindales Team
These guys were so friendly and helpful…
These guys were so friendly and helpful and did everything to make sure the repairs were done as quickly as possible.the actual repair was really quick and attention to detail was spot on. They are a credit to the company. Thank you so much.
June 4, 2026
Unprompted review
Reply from Martindales Limited
Dear Jane,
Thank you so much for taking the time to leave this feedback — it really means a lot. We're very glad we could get everything sorted quickly and to a high standard. Please don't hesitate to get in touch should you need us in the future. Thanks again.
Best regards, The Martindales Team
I would like to thank Don and Curtis…
I would like to thank Don and Curtis from Martingales Limited for the excellent service they provided today. Although I was busy when they arrived, they waited patiently for me and were courteous and respectful throughout their visit.
They fixed my garage door efficiently and neatly, keeping me informed about the work as they progressed. Their professionalism, positive attitude, and friendly smiles made the whole experience pleasant. They also respected my property and cleaned up thoroughly after completing the job.
I am very pleased with the quality of their work and would highly recommend them. Thank you, Don and Curtis, for your outstanding service and professionalism!
June 3, 2026
Unprompted review
Reply from Martindales Limited
Dear Oladolapo Afonja Jonah,
Thank you for taking the time to write such a thorough review. Comments like this mean a lot to the team — we'll make sure Don and Curtis both see it. Outstanding service and professionalism is what we strive for on every job and we're pleased to hear this was delivered. If we can be of assistance again in the future, please don't hesitate to get in touch.
Best regards, The Martindales Team
Graham has done an excellent job
Graham has done an excellent job, very polite, neat and tidy.
June 3, 2026
Unprompted review
Reply from Martindales Limited
Dear Susan,
Thank you for your review. It's great to hear you're pleased with the work we carried out and Graham did an excellent job. We'll be sure to pass it on.
Best regards, The Martindales Team
I have one big glass frame on my door…
I have one big glass frame on my door broken, and the repair was quick and very well done, took only 20/25 minutes and Graham was super kinds and professional executing the repairs. Thank you a lot.
June 3, 2026
Unprompted review
Reply from Martindales Limited
Dear Bruna,
Thank you for taking the time to leave a review — really glad to hear the repair went smoothly and that Graham looked after you well. We'll make sure he sees this.
If you ever need us again, please don't hesitate to get in touch.
Best regards, The Martindales Team
Replacement porch.
Martindales replaced my porch which had been badly damaged by a car which left the road. The entire process went seamlessly.The man who came to measure up for the replacement porch arrived as promised and a date was agreed for the work to be done .I received a courtesy e mail telling me when the men would arrive and they turned up as promised. They worked very hard and my new replacement porch looks lovely. The old porch was cleared away and everything was left neat and tidy . I am so pleased.
May 29, 2026
Unprompted review
Reply from Martindales Limited
Dear Mrs Wilson,
Thank you for taking the time to leave such a detailed review. We're really pleased the whole process — from the survey through to the installation — ran smoothly, and that you're happy with how your new porch has turned out. We'll pass your kind words on to the team. Thanks again for your feedback.
Best regards, The Martindales Team
Quick efficient and friendly
Quick efficient and friendly. Don and Curtis would highly recommend
May 29, 2026
Unprompted review
Reply from Martindales Limited
Dear Jon,
Thank you so much for your review, we'll pass this on to Don and Curtis. We really appreciate the recommendation! If you ever need us again, please don't hesitate to get in touch.
Best regards, The Martindales Team
Shattered bifold door glass.
Having shattered one of the glass panes of our bifold doors just before the Easter bank holiday Martindales staff were super efficient in handling all aspects of our claim. From arranging for emergency call out to make safe with in 3 hours of first contacting our insurance company to communicating the status of the repair until the guys came and quickly replaced the defective panel everyone was clear, polite and professional.
A great team effort, thanks.
May 21, 2026
Unprompted review
Reply from Martindales Limited
Dear Mike,
Thank you kindly for taking the time to provide feedback about your experience. It's good to hear everything ran smoothly from the initial call-out right through to the repair being completed, and that the team kept you updated along the way. We'll make sure your feedback reaches everyone involved. Thanks again.
Best regards, The Martindales Team
Don and Curtis have replaced a pair of…
Don and Curtis have replaced a pair of patio doors and a sliding patio door after a burglary. They have done an excellent job. I am very pleased with everything that Martindales have done. Everyone has been really helpful and I am so pleased with the work they have carried out.
May 21, 2026
Unprompted review
Reply from Martindales Limited
Dear Ian,
Thank you for taking the time to leave such positive feedback. It's great to hear Don and Curtis did an excellent job, and that you felt well looked after throughout. We'll make sure your comments are passed on to them. Please don't hesitate to get in touch should you need us in the future.
Best regards, The Martindales Team
Excellent communication by the staff
Excellent communication by the staff, fitted window well. Good service. Overall quality job.
May 21, 2026
Unprompted review
Reply from Martindales Limited
Dear James,
Thank you for taking the time to leave a review. We're delighted to hear the job was completed to a high standard and that you found our team communicative and professional throughout. If you ever need us again, please don't hesitate to get in touch 😊
Best regards, The Martindales Team
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