Couldn’t fault them at all. Stuart and Paul were both very professional, polite, well mannered men. Carried out the job to a very high standard and cleaned up everywhere inside and out afterwards. W... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We are very pleased with our new front door. The experience from start to finish has been very smooth and communications have been excellent. Our fitters today Ricky and Bart were brilliant. The... See more
Company replied
Great communication. Clear emails. They sent people on time and kept me informed the whole way. The job was done very professionally and to a high standard. No mess left afterwards - all materials tak... See more
Company replied
Don and Curtis did an outstanding job replacing our bifold door glass panel. From start to finish, they were professional, knowledgeable, and efficient. They took great care while working in our home,... See more
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Company details
Written by the company
Martindales Ltd are the UK’s leading supplier to the insurance industry re: repair and replacement services for windows, doors, locks, conservatories, as well as patio and garage doors. We also provide this service direct to property owners.
Contact info
Union Road, BL2 2HF, Bolton, United Kingdom
- www.martindales.ltd.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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A great days work by the Martindales’…
A great days work by the Martindales’ team. Two very well made and finished bespoke doors were installed by a skilled carpenter. Thank you.
May 8, 2026
Unprompted review
Reply from Martindales Limited
Dear Sarah,
Thank you for taking the time to leave a review. We're really pleased to hear the installation went well and that you're happy with both the quality and finish of the doors. We'll make sure the team receives your feedback. Please don't hesitate to get in touch should you need us in the future.
Best regards, The Martindales Team
Great job
Graham and Ian did a great job on a very large pane. Very professional. Would recommend.
May 20, 2026
Unprompted review
Reply from Martindales Limited
Dear Simon,
Thank you for leaving a review and for mentioning Graham and Ian — we'll be sure to pass your comments on to them. We're pleased to hear the job was completed to a high standard. Thank you for the recommendation, and please don't hesitate to contact us should you need us again.
Best regards, The Martindales Team
Great service came out and done the job…
Great service came out and done the job they said they would very tidy and very pleasant work men can’t thank them enough for fixing somebody else’s problem first class
May 19, 2026
Unprompted review
Reply from Martindales Limited
Dear John,
Thank you for taking the time to leave such a positive review. We're delighted to hear the team arrived, carried out the work to a high standard, and left everything neat and tidy. We'll pass your comments on — feedback like this means a great deal. Please don't hesitate to get in touch should you need us again.
Best regards, The Martindales Team
New garage door.
Graham and Ian to put new garage door. Both men were very polite. Got straight on with the job. Quality of his work was excellent aaa+.
May 14, 2026
Unprompted review
Reply from Martindales Limited
Thank you so much for your positive feedback. We're glad Graham and Ian got the job done well and that you're happy with their workmanship. We'll pass your comments on to them both. If you ever need our services again, please don't hesitate to get in touch.
Best regards, The Martindales Team
Mark and Connor window replacement
Mark and Connor came round to replace an upstairs window. Lovely guys, respectful and tidy. Put dust sheets down and installed the window and took the old one away. Window is good quality and solid, would highly recommend this company and would use them again. martindales have two exceptional window fitters - thanks for everything.
May 13, 2026
Unprompted review
Reply from Martindales Limited
Dear Stephen,
Thank you for the great review! We'll be sure to let Mark and Connor know — it's really good to hear they left such a good impression. Respectful, tidy and quality work is exactly what we're about, so it's great to know that came through. We'd be thrilled to assist you again in the future should you ever need us.
Best regards, The Martindales Team
Excellent service
Excellent service - workman turned up on time and did a great job
May 12, 2026
Unprompted review
Reply from Martindales Limited
Thank you so much for the kind words! We’re thrilled to hear our fitter arrived on time and that you’re happy with the work. If you ever need our services again, please don't hesitate to get in touch.
Best regards, The Martindales Team
Churchills sent a guy to assess my…
Churchills sent a guy to assess my garage for damage to my door. The guy didn’t introduce himself, gave me no feedback and wrongly reported damage to the interior, unrelated to the door, dreadful unprofessional company which has ended up costing me over £500
April 20, 2026
Unprompted review
Fantastic workmanship and coordinating…
Fantastic workmanship and coordinating of works with both the manger Harry and Graham the engineer very polite I was kept updated by a Harry and Graham was also polite and cleaned up after himself lovely man
May 11, 2026
Unprompted review
Reply from Martindales Limited
Dear Paulette,
Thank you for taking the time to write a review! We're so pleased to hear you're happy with the service provided by Harry and Graham and our wider team. We'll be sure to let them know.
Best regards, The Martindales Team
Don and Curtis top job well done
Don and Curtis did a wonderful job replacing my fire damaged windows, even hoover up afterwards, top job xxxx
May 8, 2026
Unprompted review
Reply from Martindales Limited
Dear Angela,
Thank you so much for this lovely review! We'll make sure Don and Curtis know how much their work is appreciated. We hope your home is feeling back to normal very soon.
Best regards, The Martindales Team
Can’t fault the company
Can’t fault the company, job just completed by a very friendly and helpful man called Graeme. Thanks guys. Well recommended
May 6, 2026
Unprompted review
Reply from Martindales Limited
Thank you for your feedback, we very much appreciate it.
Our team always strive to be helpful & friendly and we're so glad to hear that this came through. Should you ever need us again in the future, we'd be more than happy to help.
Best regards, The Martindales Team
Excellent service
Graham and Ian were so quick, tidy and efficient. Really friendly and went above and beyond to adjust my door as well as replace the glass. Thank you.
May 1, 2026
Unprompted review
Reply from Martindales Limited
Dear Charley,
Thank you so much for your kind words! We're really pleased to hear that Graham and Ian made such a great impression, going above and beyond is exactly what we aim for. We'll be sure to pass your thanks on to them. If you ever need us again, please don't hesitate to get in touch. 😊
Best regards, Team Martindales
Very Poor Quality and Unprofessional Service
Martindales replaced my doors and windows, but the overall experience was extremely disappointing. Their planning and scheduling were very poor, with severe delays and weak communication throughout.
The quality of workmanship was substandard, and the issue with the replacement lock was particularly shocking. After significant delays, They installed a clearly used, worn‑out, and damaged lock instead of a new one. This is completely unacceptable and unprofessional. I have photographic evidence showing the condition of the lock; however, there is unfortunately no option to attach images here.
Despite charging my insurance around £20,000, the standard of work provided falls far below what is acceptable. Installing a visibly second‑hand lock on a customer’s home demonstrates a blatant disregard for customers and basic standards.
I would not recommend Martindales based on this experience.
April 29, 2026
Unprompted review
Reply from Martindales Limited
Hello Mohammad
Thank you for your review.
Firstly, we are sorry to see that you felt disappointed with our service.
Whilst the initial locks were ordered specifically for your property, we realise you felt unhappy & our branch manager contacted you to attend & discuss the issues in person. We have since acted to make this right, which has involved a return visit to swap the locks.
We have also referred redecoration aspects to your home insurance provider to be carried out by a suitable contractor.
We remain in contact with your insurer to address any ongoing queries.
Kind regards, Martindales
Thank you to both Graham and Ian for…
Thank you to both Graham and Ian for fitting our new front door and window. Easy communication, everything cleaned up and everything looking great!
April 28, 2026
Unprompted review
Reply from Martindales Limited
Dear Tim,
Thank you so much for taking the time to leave such a lovely review! We're really pleased to hear that Graham and Ian looked after you so well, we'll be sure to pass your kind words on to them. Great communication and a clean, tidy finish are things we always strive for, so it's wonderful to know that came through.
Should you ever need us again in the future, we'd be more than happy to help. Enjoy your new front door and window! 😊
Best regards, The Martindales Team
Don and Curtis are fabulous
Don and Curtis are fabulous! Thanks so much to everyone at Martindales and Direct Line 😊😊😊😊
April 28, 2026
Unprompted review
Reply from Martindales Limited
Dear Rodney,
Thank you so much for your wonderful review! 😊
We'll be sure to pass your kind words on to Don and Curtis, they'll be delighted to hear this. It's always a pleasure working alongside Direct Line to make sure our customers are well looked after.
We really appreciate you taking the time to share your experience!
Best regards, Team Martindales
Excellent workmanship.
Andy and Tyler couldn’t have been more polite or conscientious. Their workmanship was excellent and the attention to detail is rare to find these days. All in all we could not be more chuffed with the end result.
April 22, 2026
Unprompted review
Reply from Martindales Limited
Dear Mandy,
Thank you so much for taking the time to leave a review. We're glad to hear Andy and Tyler provided a great service and that you're happy with the finished result. We'll be sure to pass on your kind words to them. Hope to work with you again in the future.
Best regards, Team Martindales
First class service 👌🏻
Fantastic workmanship by Tyler and Bailey. Very friendly, personable and completed the task quickly and to a high standard. Can’t fault it!
Thank you gents! 👍🏻🙋🏻♂️👌🏻
April 21, 2026
Unprompted review
Reply from Martindales Limited
Dear Stuart,
Thank you so much for this wonderful review! 😊 We're absolutely delighted to hear you had such a great experience. We'll be sure to pass your kind words on to Tyler and Bailey — they'll be thrilled to know their hard work and friendly approach made such a great impression. It means a lot to us that you were happy with both the standard of work and the service. We hope to work with you again in the future!
Best regards, Team Martindales
Overcharging and awful service
We had Martindales appointed by insurance company after a break in when we were on holiday. Almost as big crooks as those that broke in and stole our cars.
Poor quality locks fitted and charged us double what locals would do for the better quality locks. Initially refused to supply invoices and only did so under duress.
Avoid at all costs
July 11, 2025
Unprompted review
Reply from Martindales Limited
Hello Iain,
Firstly, we are sorry to see you had felt the need to leave a 1* review in relation to our service.
We were appointed by your home insurance provider in July 2025 to secure your property on an emergency basis. Our locksmith was with you the same afternoon & quickly secured your home by replacing the barrel & handles on a like-for-like basis, thus returning your home to its pre-loss position. Please be advised that any upgrades to higher quality locks would have been an additional charge, as your insurance policy covers like-for-like only.
We have a pre-agreed fixed price schedule with your insurer & our costs were invoiced in accordance with the same. Once authorised by your insurance company, we were able to share a copy of the invoice with you.
In line with your insurance policy, you made your excess payment & your insurer covered the costs above this amount. Our file was then closed in August 2025.
We apologise again if your feel dissatisfied, but we have acted in accordance with our agreement with your insurer.
Kind regards, Martindales
Very professional
Very professional, prompt and friendly service.
Well recommended and use their suvice in the future.
April 17, 2026
Unprompted review
Reply from Martindales Limited
Thank you for your kind feedback, we really do appreciate it.
It's wonderful to know that our service met your expectations and that you would both recommend Martindales Ltd and return to us in the future. We would very much welcome working with you again if you should ever need us.
Best regards,
Team Martindales
Very good standard of work
Graham was very polite, and professional and his work was of a very good standard. I am very happy with my new back window and back door and the repairs to my front door.
April 16, 2026
Unprompted review
Reply from Martindales Limited
Dear Jo,
We're thrilled you're happy with the service we provided and that you're pleased with your new back door and window and the repairs to your front door.
Thank you very much for taking the time to provide your feedback, we really appreciate it and we'll also pass this on to Graham.
Best regards, Team Martindales
Would recommend unreservedly
Andrew and his colleague replaced our front door that had been damaged during an emergency service call out having previously been authorised by our insurers to assess the case. On each occasion their service was excellent at what was a very difficult time for us - not only did they have the technical skills to do a perfect job and punctual they also showed great sensitivity to a recently bereaved family.
April 13, 2026
Unprompted review
Reply from Martindales Limited
Thank you so much for taking the time to share your review.
We’re truly sorry for the circumstances, and it means a great deal to hear that Andrew and the team were able to support you with your door replacement in a sensitive and understanding manner during what must have been a very difficult time.
We’ll make sure your feedback is shared with them, as it will be very much appreciated.
Thank you again for your recommendation.
Best regards, Martindales Ltd.
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