Maynegasheating Reviews 

332
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I recently needed help with a water system issue that I knew very little about. Having had contact with Mayne Heating on a different matter some years back, I decided to get in touch again. The... See more

Company replied

Rated 5 out of 5 stars

Taking out an old gas fire, capping off the supply & disposal of old unit. Booked an appointment with ease, arrived earlier than the alloted time which suited me. Very professional, job completed w... See more

Company replied

Rated 5 out of 5 stars

Called Darren after boiler started leaking and shorted our electrics. After explaining our options and what needed to be done, Darren managed to fit us in at very short notice because we were without... See more

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Rated 5 out of 5 stars

We called mayne gas heating as our boiler wasn’t working. We have used them before & yet again they got the problem sorted quickly & efficiently. They were extremely helpful on the phone & we had an... See more

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Company details

  1. Plumber

Written by the company

Professional Gas Safe Registered Plumbers & Heating Engineers. Experts in the installation, service and repair of domestic & commercial gas boilers. Founded in Grimsby in 2004, Mayne Gas Heating Ltd has grown into the areas most recognisable plumbing brand with a reputation for quality and customer service. Based in the centre of the town, we cover the home town, Cleethorpes and surrounding area as well as Immingham and the south bank. We cover the east coast as well including Mablethorpe and everywhere in between. We are currently the only plumbing company in the county to be accredited by North East Lincolnshire Trading Standards Office as a member of their "Buy with Confidence" customer feedback platform. To further confirm our commitment to high standards of procedure, health & safety and environmental awareness we hold the internationally recognised ISO9001, ISO14001 & ISO45001 accreditations. We also hold the Safety Systems in Procurement (SSIP) accreditation SMAS Workplace. SSIP not only demonstrates, but proves, that we only use ethically sourced materials from sustainable supplies and our waste products are disposed of appropriately by the correct recycling agencies. We are MCS accredited and a member of RECC for the installation of Air Source Heat Pumps. You can claim your £7500.00 BUS grant with us. We give fast response to broken down boilers and plumbing problems and free quotations for new or replacement high efficiency boilers and heating systems. Mayne Gas Heating are approved installers for Vaillant and Worcester Boilers, the top two manufacturers of heating products in the UK. Come to the experts!


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4.9

Excellent

TrustScore 5 out of 5

332 reviews

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4.9

All reviews

(332)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Annual gas boiler service.

I recently used Mayne Gas Heating to carry out the annual service on my gas central heating boiler. This was the third time I have used them and once again the engineer arrived at the agreed time and carried out the work cleanly & efficiently. He even phoned a colleague to check on a particular setting for my boiler to ensure that it was set up in the most efficient way and adjusted it accordingly.

November 11, 2022
Unprompted review
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Reply from Maynegasheating

Thank you Roger for the complimentary review. I'd also like to say thank you for your continued service with us. Loyal customers like yourself are what being in the industry is all about!

Rated 5 out of 5 stars

Very impressed.....

We recently had our whole central heating system replaced. Mayne were professional, considerate, polite and hard-working. The work was carried out to a high standard and, in some cases, we were surprised when the engineers went the 'extra mile' to make good the disruption caused. A special mention must be given to the young apprentice who impressed us with his manners and hard work. We would highly recommend Mayne.

November 23, 2022
Unprompted review
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Reply from Maynegasheating

Thank you for the review Mr Stones, It is great to know our engineers to the extra mile to surpass the customers expectations. We look forward to seeing you next year for a service!

Rated 5 out of 5 stars

Very satisfied customer.

They sent me a reminder for a boiler service, it was easy to ring and make an appointment. The engineer was on time, very knowledgeable and efficient. The job was completed well.

November 10, 2022
Unprompted review
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Reply from Maynegasheating

Thanks indeed for the 5 star vote Mr Turner, it is good to know we have another happy customer and your experience with us was a positive one!

Rated 5 out of 5 stars

Good service good company.

Hi I have used this company for many years and have always had excellent service from them, Shaun was very thorough in servicing my boiler and everything was left clean and tidy I would recommend this company for excellent service.

November 3, 2022
Unprompted review
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Reply from Maynegasheating

Good Morning and thank you for this very positive review of our Service Engineer, it is kind of you to take the time to post it and it is certainly appreciated.

Rated 1 out of 5 stars

Darren is extremely unprofessional

Darren is extremely unprofessional. If you have a differing opinion regarding having to pay up front for their service, then not booking you in for another 3-4 weeks. He turns the tables on you to say you have become aggressive and has black listed you. 😂😂. I have never experienced such an obnoxious, self opinionated individual ever.
There seems to be some good reviews, however please read the negative ones.

November 3, 2022
Unprompted review
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Reply from Maynegasheating

This review is regrettable, however, as in any other customer facing service industry, we will not tolerate hostile behaviour from customers, in the same way customers would not expect rude or hostile behaviour from us. Unfortunately it is inevitable, with the amount of customers we work for in a year, that we encounter the occasional Brat who thinks that barking at people who are trying to help them will get them to the front of the queue, during this very busy time of year for our industry. Because they didn't pay for, book in or even respond to a written quotation, this is somehow our fault and justifies a slagging off on social media. I will not allow my staff to be abused, this person has been deleted from our system and quite rightly so.

Rated 5 out of 5 stars

This is my second year with Mayne

This is my second year with Mayne. I had a phone call to remind me my boiler was due a service. From this phone call until I made payment the service was excellent.
One of the things that worked really well for me was on the day I had a text which gave me updates to the exact time the engineer would arrive very reassuring.
Fantastic service very friendly staff.

October 18, 2022
Unprompted review
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Reply from Maynegasheating

Thank you for this handsome review, it is great to receive such positive feedback and I thank you for taking the time to do so.

Rated 5 out of 5 stars

Excellent Service

Very pleasant and helpful telephonist . Booked appointment for the next day . Engineer came on time and was also very nice and helpful. Very tidy workman. Completed the job within 45 minutes or so.
Such a contrast to so many others who don't answer the phone or don't turn up . Would highly recommend

October 26, 2022
Unprompted review
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Reply from Maynegasheating

Thank you Mr Langley for your kind words towards not only our engineer who was thrilled to hear them, but our office worker! It's not often they get a mention so it is always nice when they do and she was over the moon with it. We are happy to have exceeded your expectations in the trade and hope to hear from you again one day!

Rated 5 out of 5 stars

Rapid response when I telephoned

Rapid response when I telephoned. Reasonable charges. Friendly efficient repair completed. No problems

October 7, 2022
Unprompted review
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Reply from Maynegasheating

Thank you so much for this positive review! It is very kind of you to post such good feedback.

Rated 5 out of 5 stars

New Energy Efficient Boiler

Had new energy efficient boiler fitted. Darren was really helpful investigating best energy efficient solution for our home. Jordan & Jack fitted new boiler in one day and were very efficient, polite & tidy. Would recommend Mayne Gas Heating to anyone considering a boiler replacement.

September 15, 2022
Unprompted review
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Reply from Maynegasheating

Thanks indeed for this wonderful review! It is nice to get a mention and I will certainly pass your very positive comments onto the installers who will no doubt be chuffed to receive them!

Rated 5 out of 5 stars

Boiler service

Very friendly competent engineer who explained what he was doing

September 16, 2022
Unprompted review
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Reply from Maynegasheating

Thank you for this feedback, it's reassuring to know our engineers are impressing our customers with their professionalism!

Rated 5 out of 5 stars

boiler replacement

We needed to replace our 14 year old boiler, we have used Mayne before, so gave them a call. All the office team were polite and helpful. Jordan and Jack did an excellent install, drank some tea, ate some hobnobs, and cleaned up when they had finished. All good here!

September 7, 2022
Unprompted review
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Reply from Maynegasheating

Thank you this great review! It’s good to know our installers are treating our customers with the respect they deserve. A cuppa and a Hobnob are always gratefully received!

Rated 5 out of 5 stars

Wouldn't go anywhere else

A great process all the way through, easy to book with, a text on expected arrival time and work staff very helpful. Found the best option very quickly.

September 2, 2022
Unprompted review
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Reply from Maynegasheating

Thank you Mr Skipworth, for taking the time to provide your experience. I am glad to hear that you are happy with the service and we hope to see you again in the future.

Rated 5 out of 5 stars

Would use again

Engineer attended my property within the time frame and was aware of the task they had to do. He was showed where the working location was and finished the work quickly and efficiently. Happy with the work completed and will be using again for future work.

August 12, 2022
Unprompted review
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Reply from Maynegasheating

Thank you for the lovely review Mrs Howden. It is deeply appreciated and we are delighted that you are happy with the service of our engineer and working standards. Darren Mayne - Director

Rated 5 out of 5 stars

A good, helpful, professional company

I needed my central heating controls replaced. Mayne Gas were very helpful with advice for the best solution as my old system was obsolete. A team of two came to my house and worked diligently for the day on what was technically quite a difficult job. They were very friendly, professional and polite. They did a good job and I am very pleased with the outcome. I would have no hesitation in recommending them - and I say this as a property manager responsible for a substantial housing estate.

July 26, 2022
Unprompted review
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Reply from Maynegasheating

Thank you for your excellent review of our services and staff Mr Drummond-Hunt. It is very kind of you to post such compliments and they are very much appreciated.

Rated 5 out of 5 stars

Just had my boiler serviced again by Mayne ,excellent gas service engineer

Just had my boiler serviced again by Mayne. Can recomend their customer service and maintainance officers as all are very friendly and helpful.

July 25, 2022
Unprompted review
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Reply from Maynegasheating

Thank you very much for your comments and 5 star vote! We appreciate praise as much as anyone and thank you for your continued loyalty in using us for your gas boiler maintenance.

Rated 5 out of 5 stars

Would highly recommend Mayne plumbing

Would highly recommend Mayne plumbing, fast efficient service and very reasonably priced. Excellent

July 25, 2022
Unprompted review
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Reply from Maynegasheating

Good Morning Ms Rice, thanks indeed for your 5 star review, it is rewarding to receive such comments and we appreciate your time to post them.

Rated 5 out of 5 stars

Good service again

Good service again , fitted new shower taps and basin tap , excellent workmanship and pleasant and considerate engineer .

July 12, 2022
Unprompted review
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Reply from Maynegasheating

Thank you very much for your kind words, it is very decent of you to take the time to post a positive review.

Rated 5 out of 5 stars

MayneGasHeating Service 100percent.

Sean attended on Monday to service our Vaillant combi boiler as per arranged last week. He arrived promptly and got to work immediately and efficiently. All went very smoothly and quietly. First class company and competent staff. Highly recommended.

June 30, 2022
Unprompted review
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Reply from Maynegasheating

Thank you for your kind words, Philip! The engineer is flattered by your comment, we hope to see you again for another service next year!

Rated 5 out of 5 stars

Excellent professional company - definitely recommend!

I've used Mayne a number of times over the past few years and every time the service has been fantastic, I've never had reason to fault them from the staff answering the phones through to the engineers carrying out the work. On this most recent occasion I'd contacted Mayne due to a leak at a property we rent out. Mayne were able to attend the property within a few hours of me calling and the engineer rang me to explain the situation whilst he was still in attendance at the property, so we could agree a course of action. After receiving a quote the work was agreed to be carried out a few days later. I subsequently received a phone call from Mayne to notify me that the work had not taken as long as originally thought and that they were issuing me a refund - there aren't many companies who are that honest! If you're looking for a professional and honest service then I would definitely recommend Mayne.

June 19, 2022
Unprompted review
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Reply from Maynegasheating

Thank you for this very complimentary review, it is kind of you to post it publicly. We pride ourselves on our level of service and culture of truthfulness with our customers and this feedback goes to show it is recognised and appreciated so honesty really is the best policy! Darren Mayne, Director.

Rated 5 out of 5 stars

Totally brilliant professional service…

Totally brilliant professional service and company.
I used them 2 years ago when I moved into the area and am so pleased to have found such a fabulous company.
It was thanks to all the good reviews that I called them and if your reading this and wondering rest assured you will be in good hands.

June 16, 2022
Unprompted review
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Reply from Maynegasheating

Thank you for leaving us this great feedback - and thank you for your continued faith and service with us!

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