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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many appreciate the prompt appointments and the thoroughness of the work, often mentioning that engineers arrive on time, are polite, and leave the work area tidy. However, some customers were dissatisfied with the management, citing issues with how complaints were handled and feeling accused when problems arose after work was completed. These individuals noted a contrast between the polite on-ground engineers and the less satisfactory interactions with management.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-ret... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engi... See more

Company replied

Rated 5 out of 5 stars

Mulgas cannot be more helpful with various call outs I ve had to do recently with my property and mother in law's property. From bookings with Kayleigh to job finished is so easy and seamless. Highl... See more

Company replied


Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Mulgas have just installed a new boiler, central heating system and shower

I cannot recommend Mulgas anymore highly for their expertise, workmanship and overall general efficiency. I will be certainly using them in the future should the need arise.

May 13, 2026
Unprompted review
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Reply from Mulgas

Thank you so much for your kind words and recommendation. We’re delighted to hear that you’re pleased with your new boiler, central heating system, and shower installation.

Our team takes great pride in delivering high-quality workmanship and efficient service, so it’s wonderful to know this was reflected in your experience with us.

We truly appreciate your support and look forward to helping you again in the future should you ever need us.

Rated 5 out of 5 stars

Highly recommended

Mulgas installed a new boiler for our home in April 2026. This included moving the location from the existing boiler and dealing with all the associated piping. The communication in the lead up to the work was excellent, with quick responses to all questions. George attended for the two days of the work and did a great job, and was very friendly. All follow-up work was completed quickly. I’d highly recommend Mulgas.

April 21, 2026
Unprompted review
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Reply from Mulgas

Thank you so much for your kind words and recommendation. We’re really pleased to hear you were happy with the whole process, from the initial communication right through to the installation and follow-up.

George will be especially glad to hear your feedback — we’ll be sure to pass it on to him. Moving a boiler and reworking the pipe layout can be a complex job, so it’s great to know everything met your expectations.

If you ever need anything in the future, don’t hesitate to get in touch. Thanks again for choosing Mulgas.

Rated 5 out of 5 stars

Completed fitting my new heating…

Completed fitting my new heating yesterday I gave it 5 stars as the workmanship was excellent. I found the fitter very experienced and also very helpful explaining everything in detail to me. He arrived on time and everything was cleared up and tidy when completed

April 15, 2026
Unprompted review
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Reply from Mulgas

Thank you for taking the time to write us a review, we really do appreciate your kind words. Enjoy your new boiler, we are here to help if ever you need us

Rated 5 out of 5 stars

Mulgas are very reliable and completely…

Mulgas are very reliable and completely straight and recommend them highly

April 14, 2026
Unprompted review
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Reply from Mulgas

Thank you for your kind words and you recommendation. Our aim is to always please and so glad to hear we achieve this

Rated 5 out of 5 stars

Great service

Excellent staff response when I rang to make an appointment for a boiler service. Quick to set a date and time. The engineer arrived on time was polite and very considerate putting over shoes on and protecting the area around the boiler.
Also very competitive pricing

April 8, 2026
Unprompted review
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Reply from Mulgas

Thankyou for your feedback, We’re so glad to hear you had a smooth experience scheduling your boiler service with us, and it’s great to know that our engineer made a positive impression with their professionalism and attention to detail. We always aim to provide excellent service at a competitive price, and your kind words are greatly appreciated.

Rated 5 out of 5 stars

Excellent service

I have used Mulgas for years and years. They have fitted 2 boilers and most recently a new water tank. They do a service every year. I would not use anyone else and would always recommend them. The whole team are brilliant and the work and equipment they provide is second to none.

April 2, 2026
Unprompted review
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Reply from Mulgas

Thank you so much for you kind words and for being such a loyal customer, your trust and remediation means so much to us. Our aim is deliver the highest level of service and it is great to hear we have done just that.

Rated 5 out of 5 stars

MulGas is our trusted supplier

We have used Mulgas since we purchased the property, including a replacement boiler.We would not dream of going to another supplier

February 13, 2026
Unprompted review
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Reply from Mulgas

Thank you for your kind words, we appreciate your custom.

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engineer is Giles and he has always done a good and he is a splendid ambassador for the Company.

February 3, 2026
Unprompted review
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Reply from Mulgas

Thank you for you kind words, we will make sure to pass your comments to our team.

Rated 5 out of 5 stars

Great company

Second time we’ve used Mulgas and as before we were very impressed with their service.
Having no heating or hot water in winter is not fun, but Mulgas was very efficient at ordering the right parts and got the job done within a few days.
The customer service is very friendly and helpful… would recommend!

January 29, 2026
Unprompted review
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Reply from Mulgas

We are delighted we were able to assist, we strive to get our customer's systems up and running asap. Thank you for your kind words

Rated 5 out of 5 stars

Excellent service

Excellent service from booking in the service to having the work carried out, would highly recommend this company.

January 14, 2026
Unprompted review
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Reply from Mulgas

Many thanks for sharing your experience , thankyou for you continued custom.

Rated 5 out of 5 stars

Mulgas cannot be more helpful - Excellent

Mulgas cannot be more helpful with various call outs I ve had to do recently with my property and mother in law's property. From bookings with Kayleigh to job finished is so easy and seamless.
Highly recommend if you want a Professional & customer focused company. Excellent

January 14, 2026
Unprompted review
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Reply from Mulgas

Thank you for taking the time to share you thoughts and your recommendation. We strive to offer excellent customer service and delighted to hear your kind words.

Rated 5 out of 5 stars

What a great experience

What a great experience, from the owner personally coming out to give a quote, to the support from the office staff, to George coming and doing a fantastic installation!! The best part is after having continued poor service from British Gas, to leave them and get fantastic service, thanks so much - highly highly recommend!!

November 5, 2025
Unprompted review
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Reply from Mulgas

Thank you for you kind words, we are delighted to hear of the consistency of service throughout your journey through all departments.

Rated 5 out of 5 stars

Excellent work in installing our new boiler and carrying out Power Flush of radiators then balancing the heat from them.

George did an excellent job of installing our new boiler, replacing the previous one, also from Mulgas 17 years ago. Easy decision to stay with Mulgas.
George was also very helpful with moving some of the pipework and moving the filter position from below to above the boiler to give more space below.
He also did a very good job power-flushing the radiators and then balancing the radiator temperatures.
Subsequently there was also excellent and very quick service by Julie in obtaining confirmation of guarantee registration from Worcester Bosch.
I strongly recommend Mulgas as a very knowledgeable, skilled and helpful company.

November 20, 2025
Unprompted review
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Reply from Mulgas

Many thanks for you kind words and for choosing us to undertake your installation.

Rated 5 out of 5 stars

Giles fixed the problem!

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-return valve seem to have done the trick as diagnosed on the initial visit. An appointment was fixed up speedily (more so had I not been going away on the first date offered) and the radiator is definitely nice and hot now. Polite and friendly service- no complaints. Thank you Giles for making my warm knee rug redundant!

November 25, 2025
Unprompted review
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Reply from Mulgas

It is great to hear you are nice and cosy :) Thank you for you kind words

Rated 5 out of 5 stars

The heating had gone off suddenly

The heating had gone off suddenly. The building was freezing. I called and Kayleigh did all she could to arrange help at short notice. Steve came out in the morning after a cancellation was early and got the job done. Heating back, no problems. A-Star service.

November 20, 2025
Unprompted review
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Reply from Mulgas

Thank you for kind words, we always aim to get out as quickly as possible to get the heating up and running.

Rated 1 out of 5 stars

Poor customer service and work ethic

As a result of an external pipe leak, we had to get a hot water cylinder and overhead tank changed. All was fine till the hot water cylinder was changed and the pressure dropped in our top floor bathroom. When we requested the company to fix the pressure at no additional/reduced cost to us as it had resulted post work, they accused us by saying that the problem could have existed before the work began and they insinuated that we may be lying when clearly the problem was caused after they started work. Such rubbish work ethics and customer service! The only good thing was at least the on ground engineers were polite, cannot say about the management.

November 13, 2025
Unprompted review
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Reply from Mulgas

Thank you for sharing your feedback. We’re sorry to hear that you’ve experienced reduced water pressure following the installation works, and we understand how frustrating this situation is. We would like to reassure you that the new hot water cylinder and overhead tank were installed correctly and in line with industry standards. When existing systems are drained and refilled, debris within older pipework can occasionally shift and affect water flow. This is a known risk with pre-existing plumbing and is not the result of faulty workmanship.



As discussed during our visit, we have already carried out initial troubleshooting and explained the likely technical causes. To identify the exact source of the issue, further investigation of the wider system is required. Because this relates to the existing pipework rather than the installation we carried out, any additional diagnostic work would fall outside the original scope and would therefore be chargeable.

We remain committed to helping you find a resolution and are happy to proceed with further investigation should you wish to go ahead.

Rated 5 out of 5 stars

Excellent service as usual

Very friendly and helpful engineer. Excellent service and good value for money. Would not use anyone else

October 27, 2025
Unprompted review
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Reply from Mulgas

Many thanks for you kind words, we will pass them onto the engineer

Rated 5 out of 5 stars

Highly recommend Mulgas

Excellent work by Antonio replacing a bath tap, which was a tricky job. Love this company - great customer service and excellent, efficient work. Highly recommend.

October 10, 2025
Unprompted review
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Reply from Mulgas

Thank you for your kind words, we will be sure to pass them onto Antonio

Rated 5 out of 5 stars

Overflowing cold water tank

Mulgas responded quickly to an emergency plumbing issue. Steve came out on the same day, quickly identified the problem and resolved it at the same appointment. Great service from the Mulgas team

October 8, 2025
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your kind words, we are delighted to have got everything sorted out for you.

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