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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many appreciate the prompt appointments and the thoroughness of the work, often mentioning that engineers arrive on time, are polite, and leave the work area tidy. However, some customers were dissatisfied with the management, citing issues with how complaints were handled and feeling accused when problems arose after work was completed. These individuals noted a contrast between the polite on-ground engineers and the less satisfactory interactions with management.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-ret... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engi... See more

Company replied

Rated 5 out of 5 stars

Mulgas cannot be more helpful with various call outs I ve had to do recently with my property and mother in law's property. From bookings with Kayleigh to job finished is so easy and seamless. Highl... See more

Company replied


Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My first boiler service with Mulgas the…

My first boiler service with Mulgas the engineer Steve was great he explained everything clearly he advised me how to adjust my thermostats to get my radiators hot I would definitely recommend this very friendly company

September 28, 2024
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for you kind words, we are delighted you gave us a try and happy with the service.

Rated 5 out of 5 stars

A friend recommended Mulgas to me and…

A friend recommended Mulgas to me and they are very good.Engineers are prompt and tidy.Had a bit of an emergency last weekend when on returning from holiday I had no hot water and Dave the owner came within a couple of of hours and did a quick fix- Thank you Mulgas

September 13, 2024
Unprompted review
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Reply from Mulgas

Many thanks to your friend for recommending us and to you for giving us an opportunity to carry out the work. We are delighted to have got your water up and running

Rated 5 out of 5 stars

MULGAS ARE FIRST CLASS!

I recently needed a new boiler urgently and the system needed to be upgraded from a gravity system to a fully pumped one. Mulgas were absolutely brilliant : they came really promptly to quote for the job; their quote was really clear and itemised; they came really quickly to do the work, and they did an absolutely excellent job! Sooo brilliant! I can totally recommend them.

September 13, 2024
Unprompted review
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Reply from Mulgas

Thank you for choosing us to upgrade your system, and for you kind words which we will pass onto the engineer. Thankyou for recommending us as well, much appreciated.

Rated 5 out of 5 stars

Friendly and Professional Service

Replacement Warm-Air heating and hot water boiler. This is the first time we’ve used Mulgas and we’re very impressed by their prompt, friendly and professional service. From quote through to final commissioning, everything was on schedule. George was excellent, he discussed and agreed any issues or options, and tidied and cleaned at the end each day.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend.

Mulgas are organised and their LPG engineer (George) is knowledgeable, great at his work and good at explaining things.

Would recommend.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Timely, friendly & professional

Another year, another timely, professional and friendly boiler service. Always arrive on time, always with a smile and always fully informed of service results and future expectations for 12 months' time. Extremely happy customer: thank you

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely SUPERB service

Absolutely SUPERB service. Lovely lady on reception and great guys who came out. I’ve used them twice now and both times they fixed the issue with my aged boiler. Friendly, honest and efficient!

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Mulgas the reliable gas CH Company

This company, Mulgas, has worked on our Gas Central Heating for more than 20 years, through thick and thin, and have never once failed us. They always do neat and efficient work and their pricng is very much on the ball. The engineers and other staff are charming and polite, always easy to work with. We recommend them to all and everyone.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Hugely impressed by Mulgas

I have been hugely impressed by Mulgas. Julie in the office could not have been more helpful. Two engineers came (one to diagnose the problem, the other to fit the new part and perform a service). They were both punctual, professional and good to deal with. Problem fixed. I very much appreciated the follow up call to check everything was ok.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Strongly recommend Mulgas

Having been messed about with some other so-called plumbing experts and gurus, Mulgas came recommended by a friend. They identified problems, proposed solutions and once we decided to go ahead acted quickly and professionally. We were very impressed, would highly recommend Mulgas.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Totally satisfied with Mulgas !

Mulgas responded very quickly and effectively to repair a burst rising main supply pipe to the cold water tank in my loft. Very good job. Mulgas installed my central heating system in 2003 and I have been using them exclusively ever since for annual servicing of my boiler which is still in perfect working order. I have also had some radiators replaced and thermostatic valves fitted to all. My system is getting on now but is still in full working order thanks to the excellent service work by Mulgas. I highly recommend this company.

February 5, 2024
Unprompted review
Rated 2 out of 5 stars

Surely your plumbers have a bit of sealant handy?

I am not totally pleased with the level of service provided. A plumber kindly came to check where a leak was coming from, and identified it was the wall tiles when the shower was used. It would have been helpful if he had run some sealant around the bath to (at least temporarily) stop the leak, rather than just advising that it needs a tiler to replace them or re-grout. £102 to have a look and say someone else should deal with it seems a lot to me.

January 5, 2024
Unprompted review
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Reply from Mulgas

We were asked to attend a leak at the, which we duly undertook. Our engineer was on site for over 30 minutes and advised that the problem was with the grouting on the tiles, the sealant was not the issue and therefore replacing this would not have resolved the issue. Mulgas do not undertake tiling and grouting works, hence the advice to engage another service. Our charge is for up to the first hour and customers are made aware of this before attending. We were contacted by the customer and have responded directly.

Rated 5 out of 5 stars

New Boiler Installation

We recently had a new boiler fitted by Mulgas and were extremely impressed with the service we received and the quality of their work. The fitters worked hard and were helpful, resourceful, courteous, and patient. We would certainly be happy to recommend Mulgas to friends and family and will do so should occasion arise.

December 4, 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Many thanks for your kind words, we are delighted to have installed a boiler for you.

Rated 5 out of 5 stars

Hot air heater installed

Hot air heater installed. Firstly, I was given an itemised quotation which clearly set out the prospective work. The engineer arrived as booked, the office was helpful and informative. The work was carried out in one day. The engineer cleared all the rubbish away and I am delighted with my lovely warm house.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great work, quickly scheduled, great communication

An excellent experience all round. Very responsive upon enquiry, and were quick and easy to schedule an appointment. Our issue needed a replacement part which they didn't have but it was quickly ordered and another visit scheduled. Our tenant was very happy with efficient, clean, and professional work conducted. Would recommend and will be using again.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend enough!!

I’ve been using Mulgas since I moved into an old property in Woking. I had a boiler that was over 20 years old and an old radiator system. They managed to fix that old boiler at a very low and competitive price first time round. That lasted for a couple of years until eventually it packed in (through no fault of their own).
They have just replaced that boiler with a new one and a couple of radiators that were completely knackered and now my house has never been warmer or my heating more efficient. They are a lovely bunch of guys, very professional and I trust them 100%. I will continue to use them in the future and I can’t recommend them enough!!

November 24, 2023
Unprompted review

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