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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many appreciate the prompt appointments and the thoroughness of the work, often mentioning that engineers arrive on time, are polite, and leave the work area tidy. However, some customers were dissatisfied with the management, citing issues with how complaints were handled and feeling accused when problems arose after work was completed. These individuals noted a contrast between the polite on-ground engineers and the less satisfactory interactions with management.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-ret... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engi... See more

Company replied

Rated 5 out of 5 stars

Mulgas cannot be more helpful with various call outs I ve had to do recently with my property and mother in law's property. From bookings with Kayleigh to job finished is so easy and seamless. Highl... See more

Company replied


Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

MULGAS so good to deal with

Have used Mulgas for many, many years for boiler servicing, repairs and replacements. I have found them to be extremely reliable, helpful, friendly and competitive.
Nothing seems to be a problem; no sucking air through teeth with their team
Steve arrived so good to see a friendly face who was very patient with my queries.
Thankyou to all at Mulgas you really are a joy to deal with.
Alan

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Consistently excellent

Having used Mulgas for more years than I care to remember, at three different addresses, I've always found them quick to respond, fairly priced and never beaten by any problem my aging heating systems have thrown at them. I value their advice and look forward to continuing to use them in the future, although after they fitted a new boiler for me recently I'm hoping their next visits will be planned maintenance rather than emergency call outs!

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

New boiler and radiator

We had an old boiler removed and a new boiler installed in a new location, so lots of pipework removed and new pipes installed, plus a radiator.
Quote was precise and detailed and the final price didn't change. Great service, and also friendly and tidy. Would recommend Mulgas.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Warm Air Boiler Service

This was our first service with Mulgas. Really happy with their work. Giles came out yesterday. He was polite and explained everything. Also, happy to answer questions about unrelated water pump. It's not easy to find engineers who service Warm Air boilers. We like our Warm Air system and glad we have found a trusted firm who also looks after another house in our road.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy Company

I've used this company for boiler servicing for several years now. The engineers are always on time, very friendly and explain in simple terms what they have needed to do. Excellent value and exemplary service.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Reasonable price. Easy to book a slot at a time that worked for me. Arrived on time. Very personable, answered all my questions and made good recommendations about my boiler after the service. Good quality customer service is not always easy to find. Thanks Mulgas

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Professionals , they care !

Fantastic company, great customer service throughout . Keily in the office communicated with me my issue and was very kind and patient to hear my problems. The service and quotation was provided fast and I picked what's best for me. They had a 1 day delay with the parts order but on the very next day the engineer turned up on time / sharp. He was also great and he did great job! Not last , their work is guaranteed for 1 year and you can call back,if you need further assistance. Thanks for the good work!
Dimitar

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Very reliable

I’ve always had a good experience with Mulgas in servicing my boiler and CH system. Their work is good and reliable.

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient.

Many thanks for attending our home to carryout the gas boiler service. We were extremely pleased with the efficiency of your engineer. He arrived promptly, was polite and respectful, explaining what he was doing throughout the process.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

I have used Mulgas for over 7 years

I have used Mulgas for over 7 years. On a yearly basis for the gas safety check. They have never let me down. I also recently had a new boiler installed and again they were efficient and on time. I have also been able to speak to the engineers on occasions to explain the exact problem. I find this extremely useful, I would highly recommend Mulgas. They also have a plumbing arm so again very useful as they know my flat.

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Above and beyond

George was on his way home from work .
We had a leak through the bathroom ceiling
Which blew the electricity. We contacted Mulgas, they contacted George, who turned around and accessed the problem and fixed it

June 21, 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for you review, our aim is to resolve issues as quickly as possible and we are delighted to hear that you are happy.

Rated 5 out of 5 stars

Spot on, efficient and friendly

Spot on, efficient and friendly.
I needed a Boiler service + certificate for a property, used another company in the past and wasn't happy with the service (communication...). Therefore gave Mulgas a call.
Clear communication along the way with Kayleigh, prompt service and delivering the paperwork the day after the service. Reasonably priced.
All in all, a happy customer, will ask for their help in the future again.

June 7, 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Thankyou for taking the time to review our service, it is greatly appreciated.

Rated 5 out of 5 stars

Boiler Installation …

Boiler Installation My boiler developed a fault; yes I could have had it fixed but as time goes on the parts become more expensive and there is always the chance with a boiler that is over 20 years old that it could develop another problem. I received a couple of quotes from Mulgas giving a choice between 2 boilers. The quotes were detailed but very clear and transparent. On the day of boiler installation I was pleased with the job. In addition the waste ie old boiler was neatly stacked up outside and quickly removed.
A big thank-you to the Engineers and the office staff for the complete job. It is a pleasure and easy to deal with all the staff at Mulgas. Any questions I had prior to the day were quickly answered.

May 18, 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for you review, we are delighted to hear you are happy with your new boiler and our service.

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