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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many appreciate the prompt appointments and the thoroughness of the work, often mentioning that engineers arrive on time, are polite, and leave the work area tidy. However, some customers were dissatisfied with the management, citing issues with how complaints were handled and feeling accused when problems arose after work was completed. These individuals noted a contrast between the polite on-ground engineers and the less satisfactory interactions with management.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-ret... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engi... See more

Company replied

Rated 5 out of 5 stars

Mulgas cannot be more helpful with various call outs I ve had to do recently with my property and mother in law's property. From bookings with Kayleigh to job finished is so easy and seamless. Highl... See more

Company replied


Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Mulgas reliability and accuracy

The reliability and accuracy from the entire Mulgas team is always appreciated. . .
On this occasion I had booked for a gas safety inspection and even though I had asked for additional work to be done they remembered each detail, arrived with all the necessary materials, after contacting my tenant direct, taking the hassle out of my hands.

May 23, 2023
Unprompted review
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Reply from Mulgas

Thank you for you kind words - we are always keen to offer a seamless service

Rated 5 out of 5 stars

Easy to book an appointment 2 days…

Easy to book an appointment 2 days ahead, good communication, the engineer got to work quickly and restored my heating in a short time - very tidy worker.

April 19, 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for taking the time to review our service, it is greatly appreciated

Rated 5 out of 5 stars

Boiler Replacement

Last week Mulgas replaced my boiler and carried out a general refurbishment of my heating system.
The work was done quickly, neatly and on time while accommodating a few last-minute scope adjustments.
Dealing with the company was a pleasure: queries were answered quickly and helpfully.
I can thoroughly recommend them.

April 12, 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your review - we are delighted you are happy with our service and that you are all set for the colder months when they arrive

Rated 5 out of 5 stars

We were very pleased with the service…

We were very pleased with the service received. The engineer came the next day after I had called late afternoon and quickly resolved the issue.

April 1, 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Lovely to hear from a happy customer - thank you

Rated 5 out of 5 stars

Great service from everyone

Great service from everyone. Their engineer Giles was professional and very knowledgable and explained the work needed to repair our boiler. Charges were reasonably priced so will use again and recommend.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Our boiler broke down towards the end of October 22. The engineer who investigated took the trouble to offer options even though parts of the boiler were obsolete. We got a few quotes and chose Mulgas based on David, the boss who we felt inspired the most trust. This panned out well as the job was done ahead of time and on budget. Having used the new system for a few months we are very pleased with our choice. Thanks also to George, the installing engineer who took trouble to incorporate our additional requests.

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

Top team

Top team, prompt, reliable, efficient.
Have recently used Mulgas to service my boiler, install new boiler for my neighbour and fix a fault for my mum.
10/10.

February 6, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Mulgas

The Engineer attended as arranged. He was prompt, professional and pleasant. All that is needed, he is an asset to the firm.
Thank you for another good service from Mulgas

February 2, 2023
Unprompted review
Rated 5 out of 5 stars

New boiler installation

The initial call-out was prompt and problem identified. Alas it meant a new boiler! This work was carried out swiftly and with little disturbance and mess. The engineer was obviously very knowledgeable and took time to explain things to us as he went along. The price was reasonable and we would highly recommend this company.

January 30, 2023
Unprompted review
Rated 5 out of 5 stars

Always great service

Always great service. Have used Mulgas for about the last 15 years and they are excellent. Friendly, reliable engineers and the office team are great too.

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly clean and so professional…

Friendly clean and so professional engineer even took his shoes off at the door was expecting to need a bank loan to pay the invoice but was really pleased didn’t over price and didn’t try and give us work that didn’t need doing
Would recommend this company

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The engineer turned up on time was very friendly and very efficient. No mess left. Will definitely use this company again

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Dependable and friendly service

We've been using Mulgas for years for our annual boiler service- always with complete satisfaction.
Recently we used them for a heating related plumbing problem.
Different situation but the same friendly and professional service.
I definitely recommend them!

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

5*** Plus

From the 1st call to Mulgas office, and chat to book my 2022 gas service and TRV change, the lady on phone was Brilliant.

Very impressed with Giles, the Mulgas engineer, professional and very respectful of my home, genuinely nice guy , thank you. 🙏🏻 Stephanie

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

Difficult problem solved

Our central heating system stopped working despite all the components continuing to function. So we called Mulgas. A blockage somewhere in the system was the probable cause. Antonio worked out where the most likely spot was. Pipework at that point was removed and found to be full of deposits. After reassembly everything worked. Well done Antonio!

November 21, 2022
Unprompted review
Rated 5 out of 5 stars

I look forward to using Mulgas again!

Mulgas is a great company and provided excellent service. The office staff were friendly. Steve (our engineer) arrived on time and with a smile on his face. My overall experience was great. Finally! I've found a local company I'd use again and recommend them to family and friends. Thank you.

October 21, 2022
Unprompted review
Rated 5 out of 5 stars

Central Heating Install

Mulgas recently completed a brand new central heating system installation and we couldn’t be happier. From the initial consultation through to the install it has been an extremely easy process and the communication has been excellent when we have had questions. George and Des worked flat out across the install, kept everything extremely tidy and were generally a good set of people to be around. Value for money was great and I won’t hesitate recommending Mulgas!

October 31, 2022
Unprompted review

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