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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many appreciate the prompt appointments and the thoroughness of the work, often mentioning that engineers arrive on time, are polite, and leave the work area tidy. However, some customers were dissatisfied with the management, citing issues with how complaints were handled and feeling accused when problems arose after work was completed. These individuals noted a contrast between the polite on-ground engineers and the less satisfactory interactions with management.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-ret... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engi... See more

Company replied

Rated 5 out of 5 stars

Mulgas cannot be more helpful with various call outs I ve had to do recently with my property and mother in law's property. From bookings with Kayleigh to job finished is so easy and seamless. Highl... See more

Company replied


Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

People you can trust at last !!!

I would just like to thank Mulgas for an excellent service from start to finish, polite, efficient and friendly, especially thanks to your engineer Antonio. I have already recommended you to a friend in New Haw and would not hesitate to use them again.

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

1st Class

I am delighted to have finally found a company that offers professional, punctual and friendly engineers backed by first-class customer service – this is how it should be done and the world needs to know! Would have happily given them six stars.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

First class customer focus

Mulgas were recommended to me by a neighbour when I was having issues with my heating system and needed a boiler service.
My experience with them from the initial contact with Kayleigh through to the site visit from Steve was first class. it is obvious this is a business that puts customer focus and service first. That in itself is often a rarity these days. the visit was arranged promptly with transparency about timing and who would be visiting.
I too will now have no hesitation in recommending this business to anyone.

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent work

I had 2 Mulgas visits last month - the first was to service my warm air heating. Giles did an excellent job as usual in a helpful friendly efficient manner.
I called them out again to replace my bath taps. Antonio did an excellent job in cramped conditions, replacing and resealing my bath panel too. He left my bathroom looking better than he found it. He also worked in a friendly, helpful, efficient manner.

August 26, 2022
Unprompted review
Rated 5 out of 5 stars

Smooth boiler service and gas safety certificate renewal

Thanks for a smooth boiler service and gas safety certificate renewal. As every year, it's a pleasure dealing with Mulgas. They are professional, of good advice (and have in the past been able to repair things which other companies had advised to change), and easy to deal with from booking to any quotes for additional work required.

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

Problem with my central heating…

I had a problem where my central heating was coming on even in the hot weather. The engineer came & checked everything, he found the problem & had the spare part in his van, he explained the cost & then fitted the part. The engineer was very polite & explained everything, he wore a face mask & put shoe coverings on which was a nice touch.
I would definitely recommend this company to anyone as they provided a very good service & a good price.

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

Replace 40 year old boiler including relocation

Really pleased we went with Mulgas. Starting with the quote from Dave, he has a real interest in doing a good job, turns out he’d been walking his dogs down our road for years and noting how other houses had their central heating installed, to when George turned up to do the work, very polite and did a really good job finished by the bricky bricking up the hole where the old boiler was so you couldn’t tell the old boiler had even been there. Needless to say I’d recommend these guys.

June 14, 2022
Unprompted review
Rated 5 out of 5 stars

Boiler and plumbing work

I was impressed by the way the engineer went about the jobs, he made a neat job of the gas hob piping, put the oven into place to ensure it fitted, he explained clearly the issue with the boiler and what needed to be done to rectify the problem and he fitted the new ball cock and tested the level of the tank up to the overflow to ensure there were no leaks. I am not an expert on gas fitting or plumbing, I do have an engineering background and I believe I am competent to make the assessment of the work done. Have always used Mulgas and never been disappointed. The cost was as the estimate.

May 25, 2022
Unprompted review
Rated 5 out of 5 stars

New boiler - Excellent service

New boiler, pump and Nest control system. Work was completed to a high standard. Minor problems discovered during the install were resolved without fuss. Delighted with the results. Punctual, clean and tidy. I would recommend Mulgas without any hesitation.

May 21, 2022
Unprompted review
Rated 5 out of 5 stars

Professional team

In Feb 2022 we decided to replace warm air heating with a Worcester Combi boiler and 6 radiators for our rental property. Mulgas price quotation was transparent, competitive and fair, Dave ( Manager)was very helpful in explaining and responding to my initial queries.
The 5 days project started in first week of May and completed in 4 days by George.
As an experienced DIYer I appreciate George high skill , professionalism and quality of the work, his positive attitude and long hour working.
I would highly recommend Mulgas Woking with reliable and professional team in installation and services of central heating.

May 17, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable and timely service

Booked for a routine gas check and, as usual, reliable, timely service with subsequent recommendations for additional remedial work. All undertaken conveniently, to a good standard and within agreed budget. Recommended.

May 2, 2022
Unprompted review
Rated 5 out of 5 stars

Mulgas go beyond the call of duty

Mulgas are polite, professional and extremely helpful. They diagnosed my hot water tank problem over the phone and sent an engineer out really quickly to fix it, having first ordered the correct part. I have used Mulgas on several occasions, on a couple of my properties and I would thoroughly recommend them. They are always my 'go to' company.

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

New radiator - great job

George recently installed a new radiator (where there wasn't one previously) calmly and tidily drilling holes and fixing pipes - checked it all worked and then fixed 3 other problematic radiator thermostats. Nice guy, very tidy and professional

March 21, 2022
Unprompted review

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