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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many appreciate the prompt appointments and the thoroughness of the work, often mentioning that engineers arrive on time, are polite, and leave the work area tidy. However, some customers were dissatisfied with the management, citing issues with how complaints were handled and feeling accused when problems arose after work was completed. These individuals noted a contrast between the polite on-ground engineers and the less satisfactory interactions with management.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-ret... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engi... See more

Company replied

Rated 5 out of 5 stars

Mulgas cannot be more helpful with various call outs I ve had to do recently with my property and mother in law's property. From bookings with Kayleigh to job finished is so easy and seamless. Highl... See more

Company replied


Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Long Term Customer

Mulgas have been servicing our boiler and carrying out any repairs for many years. We are more than happy with the courteous, efficient service we receive and at a reasonable price too.

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent job

Excellent job. Would use again most definately. On time, tidy.
Boiler service and so routine. Always use.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Underfloor heating problem sorted!

Our underfloor heating system started making a funny noise from inside the control box, followed shortly by the system not working. When I rang they asked if we still had hot water which I confirmed and that we also had heating upstairs as we were on radiators except for the ground floor. As usual Mulgas were very helpful and an engineer came out in 3 days and quickly sorted out the problem by changing the motor, which he happened to have in his van, result! Great service as always.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

My boiler stopped working and I called Mulgas first thing on a Saturday morning. They had a cancellation and were able to come out within the hour, fix the problem and look at my radiator as well which needed a new valve. I couldn't fault the politeness of the engineer and the amazing service. This is the second time I have used Mulgas and have recommended them to family members who have also been delighted with the service they received.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

new boiler and radiator installation

Just had a new boiler and radiator system installed. George the engineer was very competent, friendly and accommodating. Everything was completed on time without too much disruption and everything works well so far. Would highly recommend Mulgas. Great work and many thanks!

December 21, 2021
Unprompted review
Rated 5 out of 5 stars

Great as ever

We have been using Mulgas for the past 15 years for our flat, and now at a second property. Always do a great job and are pleasant to work with.

December 17, 2021
Unprompted review
Rated 1 out of 5 stars

Mulgas Ltd charge out without consent for 2nd visit to inadequate work provided on the 1st one

Mulgas Ltd visited our house to check on central heating on a call out charge. Next day before paying the invoice the fault appeared again.
We called them to return to finish inadequate work from the first visit - no mention of a 2nd call out charge was made. Suddenly, we received a 2nd invoice charge without our consent.
When we disputed they handled the situation poorly explaining there are two issues. We are left with unfixed heating and 2 invoices.
We are forced to reach out to 3rd party for dispute resolution. Very unpleasant experience without effective result.

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

Great company and service

Mulgas did the gas inspection to my flat, booking the date with the lady was quick and easy, she found a date and time that worked well with my tight work schedule.

The date of the inspection the engineer arrived on time and was very professional and polite, he even cleaned after finishing and kept me informed of every step of the process. I would recommend them.

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

First time using this company and was…

First time using this company and was my first ever boiler service so I was nervous about it as I had no idea what needed to be completed under the servicing, but I had a great experience the guy who serviced my boiler was lovely and when I asked questions he was more than happy to take the time to explain and show me the inner workings of my boiler. Definitely be using this company each year.

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

Consistency

I have used MULGAS for many years now and have always found their service excellent, efficient and prompt. They attend to any problem speedily, answering the telephone call with a REAL person, which is very reassuring to one who is in advanced years!
I happily and confidently recommend them to other
people.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

Mulgas just do it!

Just wanted to say this is a very good efficient and friendly company. Wish there were more like this that I have to deal with.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

New boiler and water cylinder

Had a new warm air boiler installed and new hot water cylinder, over the moon with the work carried out, friendly staff from start to finish, will be using Mulgas from now on, highly recommend the company.

October 6, 2021
Unprompted review
Rated 5 out of 5 stars

New boiler replacement

New boiler replacement, excellent service and good value. Friendly and professional advice to ensure the right equipment selection - would not hesitate to recommend.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great service and friendly staff

We have been using MulGas for a few years now. I thought I will leave a review this time. The Staff who turned up for service, I think his name is Stephen was very friendly and patiently answered all the questions. He took his time and thoroughly checked everything. I felt very reassured and will keep using the company in the future. Highly recommended.

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and prompt…

Excellent service and prompt communication from the Mulgas team. Requested a quote for another boiler to another property after succssefully purchased one earlier. Appointment and quotation was on time and competitive pricing plus installation on time with no problems whatsoever. Overall a good value for my money. Thank you and well done The Mulgas Team. Adel Adamo, Knaphill Surrey

September 15, 2021
Unprompted review
Rated 5 out of 5 stars

Time for a new boiler and heating controls

After 20 years our boiler needed replacing along with the heating controls which were obsolete. Having a mix of underfloor heating, and radiators along with hot water it was a more complex than average challenge. After speaking to a number of companies, Dave and the team from Mulgas gave the right blend of confidence, competence, and price. They went the extra mile even before we committed to find and understand the best solution. Installation was smooth and hassle free. Overall a great job done and good have a very competitive 5 year servicing package in place for the future.

August 10, 2021
Unprompted review

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