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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many appreciate the prompt appointments and the thoroughness of the work, often mentioning that engineers arrive on time, are polite, and leave the work area tidy. However, some customers were dissatisfied with the management, citing issues with how complaints were handled and feeling accused when problems arose after work was completed. These individuals noted a contrast between the polite on-ground engineers and the less satisfactory interactions with management.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-ret... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engi... See more

Company replied

Rated 5 out of 5 stars

Mulgas cannot be more helpful with various call outs I ve had to do recently with my property and mother in law's property. From bookings with Kayleigh to job finished is so easy and seamless. Highl... See more

Company replied


Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Annual boiler service

Had my annual boiler service and the engineer was superb in explaining all the checks and maintenance carried out as well as explaining some features I was not aware of on my system. Have used Mulgas for several years and see no reason to change. They always provide a great service.

July 21, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome service as ever

Heating stopped worked working (turned out to be faulty receiver from thermostat) and Mulgas had swapped out and fixed within the hour.
Awesome service as ever!

June 24, 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your feedback, we are delighted to have got your heating up and running so quickly. As always our aim is to provide the very best service possible

Rated 5 out of 5 stars

Mulgas a very good company…

Mulgas we’re the only company that bothered to answer their phone, and have a dedicated desk. They were very polite explained the costs etc and when the engineer arrived, he was smart polite and definitely new his stuff. He Antonio diagnosed the issue very quickly and took time to explain it and the workings of a combo boiler as I showed an interest. If you are looking for a boiler repair or replacement this is the company to use without a doubt.

June 20, 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your kind words. As a company our aim is to provide the best possible service from start to finish and very happy that we achieved this - we will pass on your comments to Antonio.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - prompt response, professional and helpful engineer who was clearly an expert. Very pleased and would thoroughly recommend

June 16, 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you so much for you feedback, we will be sure to pass on the comments to the engineer

Rated 5 out of 5 stars

All very efficient

All very efficient. Am very pleased to have found a plumber firm to call on when necessary. Have already recommended them to a friend who currently is in need of a plumber.

June 15, 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your comments, we are very happy to oblige not just for plumbing but also any gas heating problems - we look forward to working with you again in the future

Rated 5 out of 5 stars

The Mulgas engineer came promptly after…

The Mulgas engineer came promptly after my request, diagnosed the fault and replaced the broken valve to solve our problem. Great service and helpful engineer.

June 10, 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your feedback, we are delighted to have got you back up and running

Rated 5 out of 5 stars

An excellent family run company.

I have been meaning to leave a review for ages and after our recent call for help thought I really should reward an exceptional company for an excellent service. We have been using Mulgas now for several years and have always found them to be first class. An efficient, reasonably priced family run business who are always quick to respond to an emergency. So a 5 star review from us. Thank you Mulgas.

May 30, 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you so much for your comments, as a small company it is so important for us to have so good feedback and repeat business.

Rated 5 out of 5 stars

Bolier replacement

Just had boiler replaced by mulgas. Have been using mulgas for 14 years for servicing and any heating problems. Always a prompt and efficient service done in a professional, trustworthy manner.

May 26, 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your feedback and ongoing customer, we do value and appreciate your comments

Rated 5 out of 5 stars

Fixing problem with electrics on water…

Fixing problem with electrics on water heating/central heating ....Friendly capable and efficient - got the job sorted!

May 12, 2021
Unprompted review
Mulgas logo

Reply from Mulgas


Thank you for your feedback, we are delighted to hear that you are happy with our service - we pride ourselves on being the best

Rated 5 out of 5 stars

LGSC and boiler service

LGSC and boiler service - fast, efficient and professional. Would use again.

March 30, 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for your comments, we are delighted to hear you are happy with our service

Rated 5 out of 5 stars

An excellent choice of engineers.

I booked Mulgas to replace an old central heating problem in a property I owned. Even though I was not present for the work I was able to achieve all that I wanted with their help. They were extremely helpful and provided excellent expertise on all aspects of the work. They were punctual and the work was of a very high standard. I would have no hesitation in recommending Mulgas.

March 2, 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Many thanks for you comments, we are delighted to hear your are pleased with the service you received

Rated 5 out of 5 stars

Annual Boiler Service

Arrived on time for the annual boiler service and, as always, was exceptionally efficient and tidy. Based on the work Mulgas has done for me over many years I have absolutely no hesitation in recommending them.
Mike

February 25, 2021
Unprompted review
Mulgas logo

Reply from Mulgas

Many thanks for your comments and your continued support.

Rated 5 out of 5 stars

I’ve been using Mulgas for 12 years for…

I’ve been using Mulgas for 12 years for all heating and plumbing issues and they’ve been absolutely exceptional. Their engineers are thorough and highly skilled. I can’t recommend them highly enough.

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and highly…

Excellent service and highly recommended. Replaced leaking bath waste, shower valve, central heating pump and programmer over several visits. Engineer was very professional, polite, friendly and made sure Covid measures were followed.
Good communication from the office staff as well.
Thank you

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

I wanted to say thank you for such outstanding service.

I wanted to say thank you for such amazing service yet again. The response time to our request for an engineer was very impressive and we were incredibly grateful due to the very cold weather at the time. The knowledge and persistence to find the issue continues to increase our confidence with Mulgas. The administration of ordering replacements parts and booking a return slot is highly co-ordinated.
Thank you again for such outstanding service, it is very much appreciated in times of need.

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

Mulgas.. Efficient and Professional

Mulgas complete the replacement of 6 radiators and the capping and making safe a Gas supply.. The engineer arrived at the appointment time and took time to discuss exactly what we wanted. He completed the work efficiently and professionally.

February 16, 2021
Unprompted review

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