Maynegasheating Reviews 

332
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I recently needed help with a water system issue that I knew very little about. Having had contact with Mayne Heating on a different matter some years back, I decided to get in touch again. The... See more

Company replied

Rated 5 out of 5 stars

Taking out an old gas fire, capping off the supply & disposal of old unit. Booked an appointment with ease, arrived earlier than the alloted time which suited me. Very professional, job completed w... See more

Company replied

Rated 5 out of 5 stars

Called Darren after boiler started leaking and shorted our electrics. After explaining our options and what needed to be done, Darren managed to fit us in at very short notice because we were without... See more

Company replied

Rated 5 out of 5 stars

We called mayne gas heating as our boiler wasn’t working. We have used them before & yet again they got the problem sorted quickly & efficiently. They were extremely helpful on the phone & we had an... See more

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Company details

  1. Plumber

Written by the company

Professional Gas Safe Registered Plumbers & Heating Engineers. Experts in the installation, service and repair of domestic & commercial gas boilers. Founded in Grimsby in 2004, Mayne Gas Heating Ltd has grown into the areas most recognisable plumbing brand with a reputation for quality and customer service. Based in the centre of the town, we cover the home town, Cleethorpes and surrounding area as well as Immingham and the south bank. We cover the east coast as well including Mablethorpe and everywhere in between. We are currently the only plumbing company in the county to be accredited by North East Lincolnshire Trading Standards Office as a member of their "Buy with Confidence" customer feedback platform. To further confirm our commitment to high standards of procedure, health & safety and environmental awareness we hold the internationally recognised ISO9001, ISO14001 & ISO45001 accreditations. We also hold the Safety Systems in Procurement (SSIP) accreditation SMAS Workplace. SSIP not only demonstrates, but proves, that we only use ethically sourced materials from sustainable supplies and our waste products are disposed of appropriately by the correct recycling agencies. We are MCS accredited and a member of RECC for the installation of Air Source Heat Pumps. You can claim your £7500.00 BUS grant with us. We give fast response to broken down boilers and plumbing problems and free quotations for new or replacement high efficiency boilers and heating systems. Mayne Gas Heating are approved installers for Vaillant and Worcester Boilers, the top two manufacturers of heating products in the UK. Come to the experts!


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4.9

Excellent

TrustScore 5 out of 5

332 reviews

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4.9

All reviews

(332)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Engineer rang to let me know when to…

Engineer rang to let me know when to expect him, very polite and efficient. Explained the work and the parts fitted.

December 2, 2021
Unprompted review
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Reply from Maynegasheating

Thank you very much for the excellent feedback! It is kind of you to take the time to post it online and it is appreciated.

Rated 5 out of 5 stars

Taking out an old gas fire & capping off the supply.

Taking out an old gas fire, capping off the supply & disposal of old unit.
Booked an appointment with ease, arrived earlier than the alloted time which suited me.
Very professional, job completed with no issues, wore shoe protectors so there was no mess at all.
Taped up the hole ready for me to board, would book these guys again without question, excellent service & a good price for the work.

December 1, 2021
Unprompted review
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Reply from Maynegasheating

Thank you for this much appreciated kind review Mrs Hoskin, we are glad to hear the engineers are following PPE protocol when out in the field, We look forward to working for you again. Darren Mayne - Director.

Rated 5 out of 5 stars

First time I've used Mayne

First time I've used Mayne. They were round the next day, looked at the problem, gave me possible options and explained them clearly. Decision made, they were on with the job, finished and cleaned up very swiftly. Lovely polite workers. No hesitation in using them again and recommending them.

November 4, 2021
Unprompted review
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Reply from Maynegasheating

Thank you for leaving us such kind words Mrs Copestake. It is our pleasure to know you are happy with the service we gave. Darren Mayne - Director

Rated 5 out of 5 stars

Total heating refit.

Having recently moved into a new property, a lot of the systems in the house were ancient and out dated. I discovered that two of the radiators were badly corroded and leaking. The response from Mayne Gas was swift, and the same day I had a helpful and polite visit. I had all the radiators replaced, and the boiler. The task was done efficiently and without undue mess. The engineers were friendly and professional, they did their best to do the job with minimum disruption to me.
Overall very pleased with the experience and service.
A short time after the fitting I saw that there was a small, minuscule leak from one of the water pipes leading into the boiler, the next day they sent some one over to tighten the connections. All good.

November 4, 2021
Unprompted review
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Reply from Maynegasheating

Thank you for the great review Mr Brady, it is generous of you to post it. I’m glad we could get it all sorted out for you so promptly.

Rated 1 out of 5 stars

Extremely bad experience with this…

Extremely bad experience with this company. We paid upfront at the start of the week for an engineer to fit a shower, we were given an appointment date for the end of the week.
A day before our appointment we were informed that a job of theirs had run over and they had cancelled all their pre booked appointments for that day. They offered an appointment that was inconvenient as the tiler wasn’t ready for the shower fitting that day, hence obviously why we booked the appointment date when the tiling was complete. After that the earliest they could fit the shower would be early the next week, again not possible due to work commitments. Considering we told them we had no other bathing facilities and had already gone a week like this after their engineer dismantled our old shower, we were just informed there was nothing they could do, admitted they had a bigger job on and after complaining that our appointment had been booked and paid for and they had breached their contract with us they just refunded our cash and said they weren’t prepared to work for us. Totally unacceptable, extremely poor customer service, no empathy and was made to feel like my complaint was unjust. A prebooked appointment, paid for upfront and cancelled by Mayne’s the day before in order that they could complete their bigger job, shameful.

October 14, 2021
Unprompted review
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Reply from Maynegasheating

It is regrettable that this customer felt the need to post these remarks, most of which do not reflect the truth however they do reflect the attitude of a truly awful person who we refused to work for due to her sustained aggressive and unreasonable verbal bullying of my staff, which I will not tolerate. We are correct to walk away from this person and I pity anyone who has to deal with such a harridan. I wish we could post the recorded telephone calls in this reply in our defence!

Rated 5 out of 5 stars

Excellent Service.

Mayne's have recently completed the annual service on our Vaillant boiler.
Charlie, the engineer, carried out a meticulous service and afterwards clearly explained what work had been done and the various readings that he had noted in the service record.
The office staff also deserve a mention as they were helpful and efficient in arranging the service appointment.

October 13, 2021
Unprompted review
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Reply from Maynegasheating

Good morning Mr Aitken, Thank you for taking your time to leave us such a honest and fabulous review. A special thanks for also giving our lovely office ladies a mention too, they were over the moon to hear it! Thank you for your ongoing faith and service. We hope to work for you again in the future. Darren Mayne - Director

Rated 5 out of 5 stars

Professional as always,courteous…

Professional as always,courteous engineers and reasonably priced.

October 8, 2021
Unprompted review
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Reply from Maynegasheating

Thank you for this pleasant review, it is good to know our field staff are showing their customers the respect they deserve. My mum always said good manners cost nothing!

Rated 5 out of 5 stars

Excellent new boiler…

Excellent new boiler installation,polite,hardworking and very professional plumbers from intial contact to job completed and in record time. Wish I had contacted them years ago.

September 18, 2021
Unprompted review
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Reply from Maynegasheating

Thank you very much indeed for this fantastic review! It is certainly appreciated and welcome!

Rated 5 out of 5 stars

Routine annual boiler service

Routine annual boiler service. Appointment made for day after I called them. Engineer on time, polite and efficient. Certificate emailed to me the following day. Excellent service at fair price. Thanks!

September 3, 2021
Unprompted review
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Reply from Maynegasheating

Good Morning Mr Morris, thank you for this excellent review, it is very kind of you to post it, we all appreciate it.

Rated 5 out of 5 stars

Great company

Came on time, when I required, polite and quickly carried out the service of my boiler. Will use again.

September 3, 2021
Unprompted review
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Reply from Maynegasheating

Thank you very much for this 5 star vote Mr Mulligan, it is very much appreciated. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

very fast and efficient service

very fast and efficient service, would recommend these people to anyone.

August 10, 2021
Unprompted review
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Reply from Maynegasheating

Thanks indeed for these kind and encouraging words Mr Kingdon, we appreciate you taking the time to post this feedback.

Rated 5 out of 5 stars

We had our new boiler installed last…

We had our new boiler installed last week what a perfect choice highly recommend this company the guys who came to install it were brilliant very friendly and polite left no mess at all well done guys!!! would advise anyone to use them one happy customer 😊

August 2, 2021
Unprompted review
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Reply from Maynegasheating

Thank you very much indeed for your wonderful review Mrs Allen, it is very well received and much appreciated.

Rated 5 out of 5 stars

We had our annual boiler service last…

We had our annual boiler service last week. Shaun arrived in the morning as arranged and completed the job efficiently. He wore a mask and was careful about cleaning up after the job was finished. We are glad we went with Mayne to install and maintain our boiler.

July 23, 2021
Unprompted review
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Reply from Maynegasheating

Thank you very much indeed for this great review Mr Prince, it is very much appreciated and welcome. We look forward to working for you again soon. Darren Mayne, Director.

Rated 5 out of 5 stars

We highly recommend this company

We highly recommend this company. They have just removed our old heating boiler and installed a new one in a different location in the home. Perfect job done. Within a week of accepting the quote worked commenced. Great customer service, friendly and helpful team. Nothing was too much trouble from them, spent time at the end making sure we understood how to use the controls etc.
Very neat and tidy workers, they came on time. Will definitely use Mayne Gas Heating again in the future.

July 22, 2021
Unprompted review
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Reply from Maynegasheating

Thank you very much indeed for this generous review Mrs Bell, it is gratefully received and appreciated. I have passed your comments on to the installers who were happy to hear them!

Rated 5 out of 5 stars

If you need a plumber look no further…

If you need a plumber look no further than Maynegasheating, this company deserve five star plus in all aspects of care ,efficiency ,and customer service. Unlike some companies no job is too small for them to care. I was experiencing trouble with my toilet ,the flush system would not stop so consequently water was running all the time. I contacted my landlord who arranged for this company to come and repair the toilet. Within one hour I was contacted by a very caring lady called Yvette who told me that a plumber would be with me within an hour, in less than this time Jacob arrived ,what a very cheerful and efficient man he is. He diagnosed the problem within minutes of arriving and proceeded to rectify the problem, he carefully explained to me what was wrong and how he was going to repair it. He dismantled the cistern found the fault, and repaired it. He spent time making sure it had stopped leaking and left everything tidy.
I am a very elderly lady and so consequently remember good old fashioned service, what a pleasure to find this still exists. A young man who takes a pride in his work and is a wonderful advertisement for this company. .
If you need help call Maynegasheating you will not be disappointed .

June 25, 2021
Unprompted review
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Reply from Maynegasheating

Wow! Thank you so much for this astonishing review Mrs Wringe, I could not have written it better myself! We are all so pleased that we were able to help you and this review is reward in itself. We look forward to seeing you again. Darren Mayne, Director.

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with, brilliant workmanship from Jordan,Jacob,Alice and Jake,overseen by Steve and Darren. During the five days we had then with us they were Extremely polite,clean and professional nothing was to much trouble for them. We would highly recommend this company.

June 24, 2021
Unprompted review
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Reply from Maynegasheating

Thank you very much for this enthusiastic review Mrs Doe, it is very kind of you to post it. It was our pleasure working for you and we look forward to doing so again in the future. Darren Mayne, Director.

Rated 5 out of 5 stars

Fantastic company all the staff are a…

Fantastic company all the staff are a credit to the company from the ladies in the office to the fitters.
Had a new combi boiler fitted and they arrived on time and finished on schedule.The fitters were polite friendly and professional at all times.
Thank you.

June 19, 2021
Unprompted review
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Reply from Maynegasheating

Good Morning Phil, thank you so much for this feedback! It is great to have our staff appreciated like this and comforting to know we are delivering great service. Thank you also for choosing Mayne Gas heating, we look forward to working for you again.

Rated 5 out of 5 stars

Needed a new gas fire.

Needed a new gas fire. Shaun came to check chimney was o.k. and ask what type of fire we wanted, picked fire and got it ordered. When fire came in stock, got a date and time organised. On the day Shaun was prompt, efficient, polite and informative. Very happy with whole job. Highly recommended company.

June 14, 2021
Unprompted review
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Reply from Maynegasheating

Thank you very much for this encouraging review Mr Markham, it is very generous of you to post such compliments and they are certainly appreciated!

Rated 5 out of 5 stars

Excellent service.good price.plumbers…

Excellent service.good price.plumbers very polite and friendly.Will definitely use this company again 😀 Thankyou

May 15, 2021
Unprompted review
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Reply from Maynegasheating

Good Morning Mrs Parkinson and thank you very much for your pleasant review of our engineers. We like to think we have a good bunch of guys and girls here so it is nice to have it confirmed by a happy customer!

Rated 5 out of 5 stars

Boiler service and repair

Our boiler needed servicing and ignition switch needed replacing, As the boiler is not in its first flush of youth we could.not get the spare part, the engineer was amazing and managed to fix the problem. Prompt service, arrived when he said he would, very helpful and a good job. Will definitely use again and recommend highly.

May 12, 2021
Unprompted review
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Reply from Maynegasheating

Thanks indeed for this very complimentary review Debbie, it is very welcome. I have passed your comments on to the engineer concerned who was very happy with a slap on the back!

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