Mbd Bathrooms Reviews 

On 11th March I ordered a white bi-fold shower door from this company and the quoted delivery time was 3 days. After 8 days it hadn't arrived and this caused me inconvenience as I had removed my existing door in readiness and now couldn't use my shower. When I chased it up, I was told "it will be with you on Thursday". However, I was due to be overseas on that date so I gave explicit instructions that the door was NOT to be delivered until I returned the following week. Well, lo and behold, on the day I arrived at my overseas destination my video doorbell rang and there were 2 delivery guys with my door !!! Several (expensive !) phone calls later and the delivery was rescheduled for the following week. So, finally the delivery arrived when I was there, but to my dismay they had sent the WRONG door (I had ordered white and they sent silver !!!). By this time I had had enough and demanded a refund. But even this took ages to reach my account (from the date of sending the door back to receiving my money was THIRTEEN days - unacceptable !!!). Whilst MBD's prices may look appealing they are probably the worst company I've ever had to deal with - utterly shambolic ! I just wish I had paid a bit more and ordered from Amazon from the start (I ended up buying a door from Amazon and the whole process was fast and efficient !).

Good advice over the telephone. It was clear that the sales person knew what he were taking about and had the ordering code at his fingertips even though it was a discontinued line and at a good price too. But the really impressive thing was that 24 hours after clicking on "Buy" on the webpage the spare part was despatched, delivered and fitted. This prompt response is particularly important in a breakdown situation. Many thanks Bmd.

I purchased a shower tap unit from this joke of a company, having read that I would have to inspect it before signing for it I was completely shocked when I went to my front door and found parcel on doorstep, delivery driver hadn`t even rung doorbell, whilst I realise that that wasn`t Mbd`s fault the rest of my dreadful experience was. Tap unit was damaged and with original parts replaced by cheap inferior substitutes so within 30 minutes of taking delivery I informed them of this, it took a fortnight ( having submitted photos and after several emails ) for them to inform me that I would have to return item because it was out of stock, it then took another fortnight ( again after several emails ) to eventually get a refund and then it is not a full refund as it cost me £13 in postage to return it and I haven`t been offered that even though I informed them of this. Good news is I went to Toolstation and bought the same tap unit but in perfect condition for £19 less. If I were you I would steer well clear of this cowboy company.

Delivered an incomplete tap (Mayfair KIT model) and have refused to replace missing part despite me providing photographic evidence. I wouldn’t recommend them at all - almost completely non-responsive on customer service

Very helpful on the phone, I needed to change the delivery date. They could not confirm straight away as the pallet was with the hauliers, but they did ring me back and I got the alteration as I requested. The pallet arrived and it was packed a lot better than many other deliveries that I have had. Excellent prices too. Very pleased.

We purchased a complete bathroom and ensuite from the webshop. Goods are keenly priced and items arrived within the agreed timescale. We spoke to a few people on the phone and can say that the staff know what they are talking about. Our plumber had a small problem with the fitting of the shower, he called up and the sales staff helped him through the assembly, was expecting for them to refer us back to the supplier and the plumber commented it was unusual for web companies to offer help and assistance on the phone.

Will recommend them for good service and good prices.

I ordered two shower enclosures and a shower tray at excellent prices.
They arrived on a customised pallet and covered in notices to inspect immediately for damage and refuse delivery of any damaged items, as replacements would not be forthcoming.
No damage apparent but on closer inspection the next day there was a hairline crack across the underside of the shower tray.
Sent two e-mails but no reply. Eventually phoned and sent pictures as requested. Replacement tray sent within 48 hours!
Testament to a company when things go wrong. I cannot fault their customer service or speed of replacement.

Good prices and knowledgeable staff. Helped me order my custom made shower door, delivered on time and fitted last week. Highly recommend calling them up to ask advice as the gentleman I spoke to knew exactly what I was trying to achieve.

Very fast delivery times and good prices. My order arrived the next day

Ordered a shower screen and was somewhat suprised to see the instructions for reciving the goods - namely that I had to inspect the item on delivery and theat no other method would do. They further stated that there would be a phone call one hour before delivery - fair enough I thought,Ican make it from work in that timeframe to check it out. Due to other frustrations with other delivery firms later I called the courier to check that the driver would indeed be giving me an hour's notice only to be told he was four miles away. I have a disalbled wife whom I had instructed to refuse delivery if she was on her own when it arrived as she is in no position to be opening and inspecting things like this. I then got a call from the driver telling me that he hadn't called me when he was TWO hours away as it was 75 miles and he seemed unaware of the need for me to make sure all was well before signing for the shower screen. I told him that he would have to wait for me as my wife would not be doing it. To the driver's credit he waited outside my house without rining the bell, the item was inspected and off he went. MBD need to make sure that everyone in the delivery chain is on the same page with these terms and conditions of theirs and further to realise that they are not above the standard distance selling regulations. All in all a poor experience of delivery that is no fault of the delivery driver.

As I am not a plumber so I was unable to discern the manufacturing fault with the product. Phoned MBD and was told I should have checked the item before signing, and was then told that I was being argumentative because I told them their 'you must check on delivery' policy does not transcend UK law regarding distance selling, and then had phone put down on me!

I often hesitate to order something that is not on Amazon as the delivery experience is often a struggle, where as with Amazon I have not had the same experience. Companies that do a large volume of sales seem to have nailed the experience and recognize that when you order something online it is for convenience. MBD Bathrooms made the entire experience inconvenient. First, I was only contacted a month later that the product that was supposed to be in stock, was ready for delivery. Secondly they will not deliver without YOUR specific signature. No delivery to a neighbor, delivery to a secure gate etc. Thirdly, you are not given a time slot other than the entire day. So for a £300 product you would be waiting at home all day. They were inflexible and rude on the phone. It's been a terrible experience and I still have no product.

Hi,

Just wanted to say a big thank you to the sales team, as the shower arrived and has been fitted today and fits my bathroom perfectly. I must have made 15 or 20 phone calls to MBD over the course of trying to sort out my new shower (very difficult sizes and non typical layout). I could not find anyone elso who could understand my needs and then I found MBD, from start to finish they were very helpful and delivered the shower on time (took 10-12 weeks, but as it was custom made they told me this before I ordered it)

Thanks!!

I ordered a shower panel on 21st June 2016 with the hope this will be delivered in 3-7 days. They rang me on the 29th which is the 7th day saying it will be delivered the following day the 30th June which was no longer ok and during the conversation, in verbatim to inspect the item first before signing it. Courier came the next day and won't let me inspect the item saying it is their policy. I, the customer feeling frustrated as I just want the bathroom done as I am in my full term pregnancy called mbd-bathrooms and they changed their tone saying we could have just signed for it. Even though there was an email with the instruction and phone call not to sign for receipt without inspecting the item. After several phone calls and me telling them that I will cancel the item and will ask for refund. They keep pushing to my face that they will reschedule delivery. I said a big NO after seeing the state of the damaged box and now they have the nerve to charge me for the delivery. What kind of customer service is that? Go for business that have their own delivery and not like mbd who has to consign for delivery of their items. Avoid doing business with this company specially if the item cost more than £150.

Additional: The consigned courier phone me re:delivery to which I declined and I was told that mbd was being insistent for the item to be delivered to me and then the mbd customer relation advisor phoned me 1 minute after saying they will not charge me the courier fee if I take this review down. I understand how frustrating customers can be. But nothing can beat if the business customer representative knows how to acknowledge a mistake in the first place and rectify an issue so not to frustrate a customer.

RE my review14/05 trojancast bath damaged on receipt, this has now been sorted with full refund although it took many phone calls and e-mails.
If dealing with this company when goods are delivered check them ,then check again,even if you keep driver waiting,as once signed for could be difficult for a refund.Transit damage will always occur due to number of times handled in delivery process upto 8-10 times.
However in the end end Mbd bathrooms have been fair,but it took almost 5 weeks for refund. I must reiterate again check goods 100 % and do not sign until you are happy

Hi,

I bought a shower door from MBD, top service, I had a really tight space (in an attic and had annoying sloping ceiling). I tried everywhere (and I do mean everywhere) to find one that would fit, I gave up and fitted a curtain, that was horrid and leaked everywhere. Then a friend suggested I try MBD as they bought their bathroom from them and was happy with the quality and service. I gave them a tinkle and a nice man called Jim discussed my requirements and we found one that they could have made to suit my exact slope, it was very easy to work out. I was surprised that they did not need a template or anything like that, just four measurements with a standard tape measure and 5 weeks later it arrived and it looks stunning now that its all fitted. I have had a few neighbors over asking where I got it from as they have similar problems with the upstairs bathrooms. Everyone else I spoke to said there was no solution, but MBD had one that would fit exactly what I needed!!

Overall I'm a very happy chappy!! how about #happychappy ?

Worst online company I have ever dealt with. We like to support local companies but not a single good word to say. Avoid at all costs

After being let down badly by another supplier who told me the item was in stock(and taking full payment) I phoned mbd bathrooms and was assured that they had the item in stock. I made the journey to their depot and true to their word the item was in stock. Helpful and honest staff and a competitive price

I purchased corner bath. No problems with delivery. Due to delays with remodeling we misplaced fittings for a panel. After contacting a company 3 months after purchase we were send new set of fittings free of charge.