McQueen Hair & Beauty Reviews 

274
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Super service, really friendly, Jess is wonderful and the general feel is so lovely, I feel like I’m coming in to spend time with friends even though I’ve only been twice. I needed a big change and Je... See more

Rated 5 out of 5 stars

Simon at McQueen's is just wonderful. He managed a colour correction on my hair, that all other salons/stylists refused to help me with. Post chemo my hair grew back black grey, and was messed up els... See more

Rated 3 out of 5 stars

As usual a good haircut and pleasant staff for the greater part. I don’t think I’ve met the abrupt East European on the till before but being so insistent that I pay £5 for a 30p disposable mask left... See more

Company replied

Rated 5 out of 5 stars

My first visit to McQueen Hair & Beauty and I am very impressed. I had a consultation with Karen who gave expert advice on how to change my current style and highlights. I now have fantastic new sty... See more

Company replied

Company details

  1. Hair Salon
  2. Hair Extension Technician
  3. Hair Product Store
  4. Hair Removal Service
  5. Hairdresser
  6. Waxing Hair Removal Service

Information provided by various external sources

Hair & Beauty boutique specialising in hairdressing and beauty services, stockists of Kerastase hair care, Kevin Murphy and Neal & Wolf premium products. Beauty stockist of Decleor, Guinot, Lycon and Shellac nail care. Unisex expertise hair cutting, colouring and Keratin smoothing services. Comprehensive range of pampering beauty services, massage, facials and waxing for him & her.


Contact info

3.7

Average

TrustScore 3.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(274)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful. Just Awful

I asked for a few loose curls in my 2 daughters hair for my wedding. Came back and they looked like they had birds nests stuck on their heads. Then had the cheek to make me pay over £150 for it. They didn’t even wash their hair. Never been back. Never would go back. I explained how shockingly disappointed I was. But they didn’t care and insisted I paid. Awful.

December 12, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello
I have looked into this and the visit was March 2016.
Would have certainly requested the opportunity in order we could have found a solution at the time.
McQueen team

Rated 5 out of 5 stars

Amazing hair transformation thank you…

Amazing hair transformation thank you so much so impressed even after a few months

December 12, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello Willow
Wow we are delighted you are happy with your hair.
Really appreciate your 5 star review.
McQueen team

Rated 5 out of 5 stars

I was very pleased with my hair

I was very pleased with my hair, although I thought it was very expensive.

December 12, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Sue
Thanks so very much for your 5 star review. We are delighted to know you are happy with your hair.
We are always reviewing salon charges to remain competitive.
McQueen team

Rated 5 out of 5 stars

TLC for your crowning glory

I’d booked a conditioning treatment with a cut and blow dry. Lauren cared for my unruly hair with utmost care and the result was super soft, silky and tamed hair. She also gave valuable suggestion to care for my hair. I’ll go there again myself and would happily recommend it anyone who want a bit of TLC for their crowning glory.

December 12, 2019
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Malini
Amazing feedback we really appreciate your 5star review.
McQueen team

Rated 3 out of 5 stars

Great b4 service

Great b4 service, good haircut, shame I felt that I was a girlsworld doll head the way I was pulled about during wash and cut, when seeing how other customers were treated so nicely. I do think it was down to the last minute stylist I had. Sorry will not be revisiting.

December 12, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Kim
Thank you for your review.
Very unusual but will certainly look into this.
McQueen team

Rated 1 out of 5 stars

I have never visited this place ever in…

I have never visited this place ever in my life still they insist that I leave a feedback. Well here it is. Take me off your list now.

December 12, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello Mrs Garg
Sincere apologies however we have your details from salon visit on 16th Oct 2019.
Will ensure no further emails will be sent.
McQueen team

Rated 5 out of 5 stars

I would recommend this salon

I would recommend this salon as I had excellent advice and hair cut.

December 9, 2019
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Mylene
Thanks so much for your wonderful 5 stars ⭐️ review
We all really value your feedback.
McQueen team

Rated 5 out of 5 stars

Kasia is the best in the town

Kasia is the best in the town; when you need her magic hands to relax you; book , an amazing lady with many skills and such a great attitude and personality, 10 out of 10

December 7, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi James
Thank you for your 5 star review we really appreciate your feedback.
McQueen team

Rated 5 out of 5 stars

Always enjoy my visit

Always enjoy my visit, where a friendly & warm welcome awaits. Happy with my latest colour & cut & the recommendations for the hair products.& makeup advise. Thank you Carla.

December 7, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Judy
Thanks so very much for your 5 star review.
Much appreciated.
McQueen team

Rated 5 out of 5 stars

Relaxed atmosphere

Relaxed atmosphere. V professional. Always feel fab after my trip to the salon!

December 7, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Caroline
Thanks so much for your 5 star review.
Always appreciated
McQueen team

Rated 5 out of 5 stars

Good ambience in the salon

Good ambience in the salon. Very caring and good cut

December 7, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello we really appreciate your time to give us 5 star review
McQueen team

Rated 1 out of 5 stars

Really didn’t like the how the male…

Really didn’t like the how the male receptionist spoke to me. I don’t appreciate being called babe and hun. Wasn’t welcoming and were so late

December 6, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

So sorry to learn of your dissatisfaction with your recent experience.
Certainly will be focusing on language.
Much appreciated for your valued feedback
McQueen team

Rated 1 out of 5 stars

Not great experience

I bought groupon voucher - hair cut with conditioning treatment. On arrival greeting was fine, afterwards I didn’t feel like I’m valued customer but one of those with Groupon... It took me long time to grow my hair, and due to earlier keratin treatments they were not cut for well few months. Also using blond colouring didn’t help their condition. So I went with my hairdresser advice and cut about 7cm of them, had some layers done. At the end I was charged extra £16 for conditioning treatment, my hair after wash still look and feel damaged only shorter, layers and overall cut doesn’t look good. So unfortunately I paid twice for conditioning treatment, wanted cut to get rid of damaged ends and still have them. Won’t be going again.

December 6, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Justine
so sorry to learn of your dissatisfaction with your visit.
We would love the opportunity to invite you back to the salon to assess your hair. I will arrange to make contact with you directly.

Many thanks
McQueen team


Rated 5 out of 5 stars

A great experience

Friendly staff, amazing service. Wonderful hair cut

December 6, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Michelle
Thanks so much for your 5 star review, always welcome your feedback.
McQueen Team

Rated 5 out of 5 stars

Highly recommend

Great service, lovely people - don't chat if you're not in the mood, but do if you are, cut my hair so well - would highly recommend.

December 6, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Anon
Thanks so very much for your 5 Star review.
McQueen team

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