McQueen Hair & Beauty Reviews 

274
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Super service, really friendly, Jess is wonderful and the general feel is so lovely, I feel like I’m coming in to spend time with friends even though I’ve only been twice. I needed a big change and Je... See more

Rated 5 out of 5 stars

Simon at McQueen's is just wonderful. He managed a colour correction on my hair, that all other salons/stylists refused to help me with. Post chemo my hair grew back black grey, and was messed up els... See more

Rated 3 out of 5 stars

As usual a good haircut and pleasant staff for the greater part. I don’t think I’ve met the abrupt East European on the till before but being so insistent that I pay £5 for a 30p disposable mask left... See more

Company replied

Rated 5 out of 5 stars

My first visit to McQueen Hair & Beauty and I am very impressed. I had a consultation with Karen who gave expert advice on how to change my current style and highlights. I now have fantastic new sty... See more

Company replied

Company details

  1. Hair Salon
  2. Hair Extension Technician
  3. Hair Product Store
  4. Hair Removal Service
  5. Hairdresser
  6. Waxing Hair Removal Service

Information provided by various external sources

Hair & Beauty boutique specialising in hairdressing and beauty services, stockists of Kerastase hair care, Kevin Murphy and Neal & Wolf premium products. Beauty stockist of Decleor, Guinot, Lycon and Shellac nail care. Unisex expertise hair cutting, colouring and Keratin smoothing services. Comprehensive range of pampering beauty services, massage, facials and waxing for him & her.


Contact info

3.7

Average

TrustScore 3.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(274)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really friendly approachable atmosphere

My daughter & I wouldnt go anywhere else! The haircuts are beautiful & you are made to feel so welcome. There is parking near by which is helpful. Highly recommend.

December 16, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Michelle
Thanks so very much for your 5 star review.
We always welcome your feedback.
McQueen team

Rated 5 out of 5 stars

Simon really knows how to make hair…

Simon really knows how to make hair look absolutely fabulous!

December 16, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Caroline
Thanks so very much for your wonderful 5 star review.
We value your time to give us great feedback.
McQueen team

Rated 5 out of 5 stars

How refreshing to visit a salon with…

How refreshing to visit a salon with great personality, experts and such welcoming atmosphere. I am totally addicted.

December 14, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Karen
We are so grateful and want to thank you for your 5 star review.
We look forward to seeing you in the next few weeks
McQueen team

Rated 5 out of 5 stars

High service

Well done. All the best

December 14, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Nadezda,
Thank you for your five star review,
We always welcome your feedback.
McQueen Team

Rated 1 out of 5 stars

Expensive poor service and extra “…

Expensive poor service and extra “ frills” that have no bearing on a good hair experience in truth a real rip off!! Never to be used again by me a Tunbridge Wells woman of more than 30 years who cares what her hair looks like for her age of 50 years

December 13, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello Diane
So sorry to learn of your dissatisfaction and how we have failed you. I have tried to make contact with you without success.
McQueen Team

Rated 5 out of 5 stars

Super

Was a real pleasure to have my haircut and shave at McQueens. Service was truly wonderful and the artists skill set excellent. The hair wash was wonderful. Thank you. I will be back

December 13, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Graham
Wow thanks so very much for your fantastic 5 star ⭐️ review.
We appreciate you taking the time to share your feedback.
McQueen team

Rated 5 out of 5 stars

Friendly staff

Friendly staff, great haircut, listened to what I wanted, advised on hair treatments and did a good job!

December 13, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Imogen
Thanks so very much for your wonderful 5 star ⭐️ review.
Always welcome your feedback.
McQueen team

Rated 5 out of 5 stars

High standards & value for money

High quality stylist, great customer service, value for money loyalty programme and lovely modern environment. To be recommended.

December 13, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello
Thank you so very much for taking the time to give us 5star review.
We really appreciate and value your feedback.
McQueen team

Rated 5 out of 5 stars

Great hair cut with Lauren

December 13, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Kelly
Thank so very much for your 5 star ⭐️ review.
We value your feedback.
McQueen team

Rated 5 out of 5 stars

Si has been my hairdresser for years…

Si has been my hairdresser for years and he is the best! Very meticulous and does very subtle highlights. Great fun too!

December 13, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Caroline
Thanks so much for taking the time to give us 5star review.
We really appreciate your feedback.
McQueen team

Rated 4 out of 5 stars

Hi there I had a lovely day at McQueen…

Hi there I had a lovely day at McQueen hair and beauty.The hair stylist was so lovely.My makeup was just right for a wedding. Would highly recommend this salon.thanks

December 12, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Linda
Thanks so very much for your feedback.
We really appreciate you taking the time to share your experience.
McQueen team

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Efficient booking. Lovely haircut for my daughter.

December 12, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Thanks so very much for your 5 star review.
Really appreciate you taking the time to give us your feedback.
McQueen team

Rated 5 out of 5 stars

The atmosphere was very friendly

The atmosphere was very friendly, the young lady knew what she was doing and the “special deal” was exactly as it said, no hidden extras. I would definitely use McQueens again.

December 12, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Anne
Thanks so very much for your 5 star review.
Always value and appreciate your feedback
McQueen team

Rated 5 out of 5 stars

Great service and friendly staff

Great service and friendly staff
I got an appointment for my eyebrow shaping straight away and the lady I saw was very professional
Will come back again

December 12, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Anna
Thanks you for your 5 star review.
Always value and appreciate your feedback.
McQueen team

Rated 4 out of 5 stars

It was good

It was good, she was nice and gave me a nice haircut and everyone was friendly.

December 12, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Thanks so very much for your feedback
McQueen team

Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience, gave me ideas and listened to what I wanted. So pleased with my treatment

December 12, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello Jackie
Thanks so very much for your amazing 5 Star review. Always value your feedback.
McQueen team

Rated 1 out of 5 stars

Didn't know how to cut thick hair

Didn't know how to cut thick hair, just wanted to thin the hair.

December 12, 2019
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello Jan
So sorry we disappointed you. We always strive to learn and improve.
McQueen team

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