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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, most reviewers were let down by their experience overall. Customers frequently encountered numerous fake or outdated profiles, making it challenging to find genuine connections. Many people also reported significant issues with customer service, describing it as unhelpful, unresponsive, and difficult to reach, often finding their requests ignored or receiving irrelevant answers. The website's functionality frustrated users, who cited glitches, navigation difficulties, and profiles not loading from email links. Additionally, many struggled with subscription management, facing unexpected renewals and challenges in cancelling accounts or deleting personal information. Some customers also reported being abruptly banned or blocked from the site without clear explanation or support.

What people talk about most

Website

Consumers express significant dissatisfaction with the website, with many describing it as terrible,... See more

Subscription

People report negative experiences with subscription, with many expressing frustration over difficulties in... See more

Customer service

Customers had negative experiences with customer service, with many reviewers describing it as dreadful,... See more

User experience

Clients share negative opinions on user experience, with many reviewers expressing disappointment and... See more

Social media

Reviewers express significant dissatisfaction with social media interactions, primarily due to the prevalence... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The % of bogus profiles is huge. People who contact you with the sole purpose of obtaining your info to continue communicating off the Match app. For what reason? Money. Try asking them for a link to... See more

Rated 1 out of 5 stars

Save you time and money! A complete bust! You basically have to initiated the conversations just to discover the person is a liar…by their own admissions! The most said part about it…it takes almost... See more

Rated 1 out of 5 stars

I never signed up for a recurring subscription. They kept charging me. Their customer service team is impossible to reach. You cannot cancel from the app. There is no helpful support. I opened... See more

Rated 1 out of 5 stars

This site used to be OK but now its run by completely unethical money grubbers. They send you profiles of people that aren't even active members (and are therefore impossible to communicate with). The... See more


Company details

  1. Social Media Agency
  2. Dating Service

Information provided by various external sources

meetic er Europas førende dating- og chatsite. Du kan chatte og møde tvillingesjælen og kærligheden! Gør smukke bekendtskaber ved at snakke direkte på chatten.


Contact info

1.1

Bad

TrustScore 1 out of 5

201 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.1

All reviews

(201)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WTH is going on with MATCH.COM

WTH is going on with MATCH.COM, no more distance stated but this: UNDERFINED MILES AWAY, what is this all about, I am looking for a dateable man within my area, NOT SOMEONE MILES AWAY.
MATCH.COM GET WITH THE PROGRAM, I WILL NOT BE RENEWING MY SUBSCRIPTION !!!!!!!!!

October 10, 2023
Unprompted review
Rated 1 out of 5 stars

Disastrous format update

Recent update to format is a disaster. Can't read messages sent to me. Search function returns a handful of profiles when searching locally. Discover function provided profiles that don't appear to be active or are other end of the country. How does anyone match? I didn't sign up for this product. Are you going to waive remainder of my 6 month subscription?

October 10, 2023
Unprompted review
Rated 1 out of 5 stars

It’s the worst dating site ever

It’s the worst dating site ever.
I have to pay the subscription for 6 months even when I am not using it - no cooling off period. The service is awful: messaging within the site is horrific; everyone I spoke to in my brief 24 hours on it commented how bad it is.

August 23, 2023
Unprompted review
Rated 2 out of 5 stars

Match.com. Is it real

I signed up for match.com three weeks ago and I paid for subscription. Suddenly, out of nowhere, I couldn’t log into my account using the match.com app or online.

Every time I try to log in it says an unknown error has occurred and that’s it.

I have emailed match.com, first they said they couldn’t find my account, then they said it’s might be match uk even though I had been using the match.com app. I have sent them over and over again the details they need to find my account and they go silence on me. I need to know what’s happened to my account. Stop ignoring me please. If I have been blocked then say so and refund me my fee.

They keep asking for my details and I keep sending it then I hear nothing. I go online to find match uk but it takes me back to match:com.

I don’t know what to do or how to sort this out. I have tried to reset my password but am not getting any emails with link to use.

This is why I think I have been blocked. If so then what next. How can they say they can’t find me. Am starting to think it’s a scam

October 3, 2023
Unprompted review
Rated 1 out of 5 stars

I purchased a subscription as I have…

I purchased a subscription as I have used Match before in other countries. Match Ireland subscription never allowed me to respond to any messages, ever. Even after buying a boost. I complained three times about it, as I kept getting initiating messages from people and I could not respond. I kept liking them, and they kept liking me, but I could not send or reply to one message. Match responded I should spruce up my profile and maybe some members just weren't interested. And yes, sure. But all of them? Even the ones that messaged me three times wondering why I liked them and hadn't responded? I finally got Paypal involved to cancel everything and complained...that's the only thing that worked and I got reimbursed. Do not use. All dating sites are better than this.

October 4, 2023
Unprompted review
Rated 1 out of 5 stars

Not great

I hate that the search radius is as the crow flies. I live in Wales and almost 70% of the potential matches are from Ireland or Cornwall. Close in terms of direct miles but very far for a relationship. Also there is no Sort function. I can’t search for people with a particular criteria (ie: vegan or widowed or 6foot tall). Just keep being shown the same unsuitable profiles. Also can’t hide my profile without having to pay additional fees. Not that impressed.

October 1, 2023
Unprompted review
Rated 1 out of 5 stars

MAtch/Ourtime dot com -SCAMS !! AVOID AVOID

Yet again there is no minus star so I have to give them one.
I joined Match, then joined Ourtime.
(A subsidiary of match)

The very limited search options are bad enough but they add insult to injury by using the same profiles over both sites.
As many others have found, the profiles lead nowhere but apparently there are always women wanting to get in touch with me!

I challenge everyone to find out how to close your account and stop payments.
This information is not available on any of their sites.
This is an absolute waste of money and you would be better off on Plenty of fish where you might have a chance at contacting a real person.

September 20, 2023
Unprompted review
Rated 1 out of 5 stars

seriously, where do I start???

where do I start? recent structural changes to the site have made an already bad site - a million times worse. Firstly you are forced to look at profiles you have no interest in - thereby encouraging people to contct you when you have no interest in them. then I tried to buy some notes which let you contact people and they didn't function - and never arrived - and the customer service team never reply to the messages - so my messages that I paid for have been wasted. Its an absolute scandal that these people are allowed to continue to operate.

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

The 1 star is to many!

The 1 star is to many!! I had been with Match.com for quite a while, and I enjoyed it, met some lovely people and the site layout was very good. I recently found out the my payments went up without even been notified of any change. I was paying a one months subscription at £9.99, then it went up to £19.99 a month with a name change calling it a 6 months pass??? how they word it like that beats me. I am disgusted that they changed me double without informing me of any change or the opertunity to accept or decline the rise in subscription payment of which I would have thought that would be a legal way to go. So now I go down the road with legal action to retrieve my stolen money. If you have any sense stay clear, the site as changed for the worse and they rip you off.

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Unable To Read Messages Unless You Pay

I did like Match.com because of all the possibilities - it has a lot of available women in my area. What I hated the most about Match.com, and why I gave it a 1-Star, is that once you pay for a subscription and write emails, only the women who are paid subscribers are able to read the letter.

So if you write to 10 women and none respond back you have no idea if she isn't interested or she is unable to read your letter.

Match.com doesn't let you know who is a paid subscriber.

Match.com is quite expensive. If you are paying all that money it seems that non-paying members should be able to read emails from the paid subscribers.

UPDATE
Match.com now lets unsubscribed people read emails as long as the sender pays for it. But I don't know if the emails that is sent lets the person know if they are able to read it or not.

August 17, 2022
Unprompted review
Rated 1 out of 5 stars

What happened, Match?

Used to be much, much better. Customer service and programming quality have dropped precipitously. I have no idea as to what's gone down recently, but it's as though they're under new management - and not for the better. I give 2 stars only because when things are running well, despite their best efforts to screw user experience up, the site does afford the opportunity to meet people and, as there's a pay wall for contact features, they keep the lowest riff raff out. I think theis company still owns OKCupid.com, which is free. The user base at OKC is not as large and there's a certain percentage of scammers and "pros", but the site is well run and smartly designed and you're not out 45 bucks a month if you don't like it. Why they are listed here with a .dk address is a bit concerning.

February 25, 2023
Unprompted review
Rated 1 out of 5 stars

Where can I find love? Because its not on this site!

I know my name is Karen so everyone expects me to be one. I moved to Ireland last year from the USA and chose match because its also in in the USA, I have never felt like I have wasted so much money and time then dealing with this company, I asked to speak with management or the owner, I even went to their offices and they wouldn't let me in, I just wanted to explain that for the money I paid all I was sent was a bunch of unemployed crazy people. One guy lived in a hostel!!
Such a waste of time and money, no love, stupid dates, terrible customer care... im not using the apps because they are just as bad, if someone can recommend another company id appreciate it. I dont always complain but for once I felt that I needed to be a Karen.So embarrassing because my work colleagues found my profile! Is there no privacy any more. It literally made me so mad I kicked my cat. THANKS MATCH.

December 23, 2022
Unprompted review
Rated 1 out of 5 stars

Their algorithms severely limit what…

Their algorithms severely limit what you can say about them. I matched with twenty guys and only two talked to me. But I got matches in my emails all the time. Money machine for sure, maybe it didn’t use to be but it is now.

August 2, 2022
Unprompted review
Rated 1 out of 5 stars

They will rip you off on fees with…

They will rip you off on fees with small print that's impossible to understand. I was charged for a second month although I cancelled at the incredible fee of £49.89!!!! Yes, you read it right! The site is in decline and not worth £10 a month!

July 18, 2022
Unprompted review
Rated 1 out of 5 stars

Match.com holds referrals messages from me.

Here is an update regarding my experience with Match.com. I have been getting very few referrals. The ones I get are not my preference. The majority live quite a distance from me. Just this afternoon Match notified me with about 4 referrals that supposedly messaged me. Upon trying to reply to them, a pop up would stop me from sending my message. They are requiring that I subscribe again. If you recall I unsubscribed because of their terrible service. They wouldn't refund my money so I'm held to yet a little over a week. And now they aren't allowing messages to come through. You can be sure I'll be writing again.

July 10, 2022
Unprompted review
Rated 1 out of 5 stars

This is a scam and they are desperate…

This is a scam and they are desperate to keep taking your money even after expiration of the subscription. I cancelled last Sept 21 but they keep taking my money saying it would expire in March 22 but after that they keep taking my money and I challenged them but they said it would now expire in September. This company should not be allowed to operate because they are criminals. They don't reply to messages when it comes to stopping them from taking money. I just spoke with the bank and I have to cancel my card because of this criminals. Why are these people allowed to operate? PURE SCAM

April 1, 2022
Unprompted review
Rated 1 out of 5 stars

Pure scam

Pure scam, when you first sign up, there are lots of women, once you have signed up they all disappear and as previously mentioned there are ladies of a certain age looking for youngsters hahahaha
Then when you cancel they say they will keep charging the monthly fee, I have had to cancel my credit card.
It's just another dating scam
Shame on them

February 13, 2022
Unprompted review
Rated 1 out of 5 stars

Not free

Commercial says 7 day Free Trial. But then you have to pay to message women. Terrible service.

September 22, 2021
Unprompted review
Show reviews in all languages. (201 reviews)

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