Meezan Bank Limited Reviews 

171
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were let down by their experience overall. Customers frequently complain about unhelpful customer support teams, indifferent agents, long response times, and automated systems that force people to waste time without resolving urgent banking problems. Many users also reported that their payments and funds remained stuck for weeks or months, while experiencing severe delays, unexpected charges, and difficulties during branch processes. Reviewers expressed deep frustration regarding blocked accounts, unprofessional branch staff, and the complete lack of practical solutions or communication from management. Some reviewers were happy with the company, explaining that the overall services met their expectations and that professional staff members handled their inquiries efficiently and promptly.

What people talk about most

Customer service

Users describe negative interactions with customer service, noting that support teams are often unresponsive... See more

Service

Reviewers highlight negative aspects of service, expressing deep dissatisfaction with customer support and... See more

Payment

Customers consistently note negative experiences with payment processes and account management. Reviewers... See more

Response time

People report profound frustration and negative experiences regarding response times. Consumers consistently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This bank provides very poor customer service. There is no live customer care support, and customers are forced to waste time with automated systems. Overall, it has been a very disappointing experien... See more

Rated 1 out of 5 stars

Worst bank and worst customer service , staff keep hanging. Up the calls when trying to chase a request , unprofessional and untrained. Fatway kay name pay bank chala rahay werna inko koi pochay bhi n... See more

Rated 1 out of 5 stars

I had some money transfered to my HBL account 3 days ago and I still haven't received it. I called the helpline to inquire about it, first of all the customer service agent wasn't have enough etiquett... See more

Rated 1 out of 5 stars

Meezan Bank itself is a scammer. My name is Yasir, and I have an account in your Shah Faisal Branch. Meezan Bank blocked my account due to a UBL loan recovery court notice against my father, and they... See more


1.3

Bad

TrustScore 1.5 out of 5

171 reviews

5-star
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1-star

No history of asking for reviews

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1.3

All reviews

(171)

58 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad Experience

Taqreeban 12 se 15 din pehle mene ATM CARD k liay apply kiya tha, aaj tak koi call nahi ai, na koi update mili, 2 se 3 bar inko email kar chuka hon wahan se bhi yahi reply ata he k 2 working days me call aegi aap ko.
Bekar service he.

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

If there would have been 0 star

If there would have been 0 star , I would have given thatVery pathetic customer service.
A person named atta ur Rehman has talked very rudely .it's not the first time though. Ok
Switching my account to other bank soon.

February 26, 2024
Unprompted review
Rated 1 out of 5 stars

From last two months getting bad their…

From last two months getting bad their service specially support waiting more them 10 min every time when you connect on support and get some deduction in last month which no records on bank transition

February 7, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience and awful services

Terrible experience and awful services. After multiple times of visits, the work has not been completed and provided us with incomplete information. Kindly, train your staff professionally.
North Karachi branch

November 30, 2023
Unprompted review
Rated 1 out of 5 stars

Tactfully saying NO to serve you

I have had worst ever banking experience of my life at Meezan Bank, Bahria Town Branch, Karachi. They investigate you so badly as if you are not depositing money with them but they are depositing it with you. On top of this, their customer service is awefull. Looks like they are trained in tactfully mistreating you - They appear to be courteous but actually they are looking for excuses to not provide you service. This is their Islamic way of turning customers off.

November 16, 2023
Unprompted review
Rated 1 out of 5 stars

MEZAN BANK PAKISTAN

I have send money from Danmark to mezan bank Pakistan ( kasur branch)
Its more than 1 month ago and they still deniding that nothing is recived.
HOW ???
Can Pakistani government state who are controlling banks , cancell these kind of cheating banks licens? In this case MEZAN BANK OF PAKISTAN.
thanks

October 23, 2023
Unprompted review
Rated 1 out of 5 stars

Non elligibal

Non elligibal, Very stupid, and thifed bank, day 04/09/2023 bank down sistem problem from that day till today they did not giving back my money [25,648/Rs].

September 4, 2023
Unprompted review
Rated 1 out of 5 stars

okara branch my 2 month sy ja rhy hy…

okara branch my 2 month sy ja rhy hy card machine k lia lary lga rhy hyn or aj bol dia k hum visit ni kr skty very poor system itahai batmeez staff jhutty log bank my bithay huwy hyn. 03000978518 my number
agr kisi ki gairt jag ja meezan bank walo my sy to rabta kr ly

August 27, 2023
Unprompted review
Rated 2 out of 5 stars

Network Down

One of the biggest money making banks in Pakistan and every time there is an event in Pakistan their online services slow down or are out. Spend money on IT infrastructure!!

June 27, 2023
Unprompted review
Rated 4 out of 5 stars

Excellent Service with Minor Concerns

I recently had the pleasure of experiencing Meezan Bank Pakistan's services, and I must say that overall, it was an amazing banking experience. The bank's commitment to providing exceptional service was evident throughout my interactions.

Firstly, I was impressed by the seamless digital banking experience. The mobile app and online platform worked flawlessly, ensuring convenient and efficient banking transactions. There was no lag, and the user-friendly interface made it easy to navigate and access account information.

Moreover, the phone support provided by Meezan Bank was top-notch. The representatives were knowledgeable, courteous, and prompt in addressing my queries and concerns. Their assistance added value to my banking experience and demonstrated the bank's commitment to customer satisfaction.

However, one aspect that could be improved is the charges for financing. While I understand that banks have their operational costs, I found the financing charges to be relatively high compared to some other institutions. It would be beneficial if Meezan Bank could review and possibly revise their pricing structure to make it more competitive and customer-friendly.

Despite this minor concern, I still give Meezan Bank a five-star rating for their exceptional services. The bank's commitment to Islamic principles, coupled with their efficiency and customer-centric approach, makes them a reliable choice for banking needs.

Overall, I highly recommend Meezan Bank Pakistan for its outstanding services, and I believe they have the potential to further enhance their offerings by addressing the concern regarding financing charges.

June 5, 2023
Unprompted review
Rated 4 out of 5 stars

I am an overseas Pakistani

I am an overseas Pakistani, my account approved in 1 day and got delivered my Visa Platinum Card under 3 days through DHL in Italy.
I can access my account through Meezan banking App(it is one of the best banking app as it is super stable However It has been outdated for a long time)

May 25, 2023
Unprompted review
Rated 1 out of 5 stars

Biased non--inclusive

The overall benefits are good, but what about people living abroad and want their mother (who is illiterate and don't know how the bank works) to use his/her account on their behalf?
Bank will never accept it, the Bank is not inclusive of this part of the population in Pakistan. Bank will take too long and mandate multiple documents to open a new account (which they are not eligible to bring). We don't have only literate and job-holders in Pakistan. This is Pakistan, where most of the mothers are housewives, and who don't own a salary slip. The bank doesn't appreciate a mother's job at all because it thinks they have no source to get money from anywhere. This service is totally biased toward high social status and barely for privileged netizens.

May 26, 2023
Unprompted review
Rated 1 out of 5 stars

Worst ever experience with Meezan Bank

Worst ever experience, I never suggest anyone use this specially ones who shop online (airline tickets).

Recently, I bought an airline ticket and they deducted above 31000 PKR in terms of taxes etc!

So, if you want your money to be looted by them please go ahead!

May 21, 2023
Unprompted review

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