Disgraceful, never will be going near Mercedes ever again!! These folks must be cash strapped. First inspection never raised any issues, now 'after second inspection' off site. Car is in near enough i... See more
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I had a 24 month lease, Mercedes did not collect the vehicle within the 24 month contract and have charged me for an extra month and so far have refused to refund me back. Requested a quote for exte... See more
Company replied
Gone 7k miles over my allocated miles so 47k over the 4 years, they are now pestering me to pay the over miles at over £600 which is disgusting as I was looking to lease another vehicle with Mercede... See more
Company replied
This review is about MERCEDES LEEDS and NOT Mercedes on lease, Mercedes on lease have been very good. Got a yellow night edition A45 after about 10 months steering wheel started peeling took it into... See more
Company details
Written by the company
Mercedes on Lease works directly with the Mercedes Benz Dealer Network.Mercedes lease deals and Mercedes leasing offers for all cheap Mercedes class leases
Contact info
Unit 6 Wilton Shopping Village, Wilton, Salisbury , SP2 0RS, Salisbury, United Kingdom
- 0333 772 1419
- sales@mercedesonlease.co.uk
- www.mercedesonlease.co.uk
1.6
Bad
83 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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They don’t answer the phone
They don’t even answer the phone! Called 20+ times this week alone and it just rings out. You can’t even leave a message. I’ll get my new Mercedes from elsewhere.
June 7, 2024
Unprompted review
Reply from Mercedes On Lease
We are sorry to hear you have been unable to contact us via phone, we have looked in to this and found a technical error which we are investgating. Please feel free to submit an enquiry through the website and a leasing consultant will make contact with you.
Best Wishes
Mercedes On Lease
Avoid leasing a Mercedes.
Like countless people before I have recently been stung by fabricated and overblown end of lease charges, that it seems extremely difficult to fight against. In my case over £1,300.
I have been leasing vehicles for well over 10 years, I have always returned my vehicles, in what I would consider to be, a very good condition (Considering the age of the vehicle) I have NEVER before been charged end of lease fees.
We all know that when we lease a vehicle we, basically, pay the depreciation. This is calculated at the start of the contract. Since that time demand for secondhand vehicles has ballooned, I have no doubt my car will be sold for more than the expected value and Mercedes have the nerve to do this - It is disgusting.
Now I know there will be a reply to this post from Mercedes on lease saying "this is not our problem, you are talking about Mercedes Benz Financial Services etc" POPPYCOCK - You are bedfellows, without them you wouldn't exist, you brokered the deal and you need to stand up and take responsibility and support your customers.
If I bought a faulty product from a shop, my first port of call would be to that shop to solve my problem. It's the same thing here.
I know you will ask me to remove this post - I will not. If I can prevent one person from going through the end of lease experience I am going through, by stopping them leasing from you in the first place then I will be happy.
September 21, 2022
Unprompted review
Reply from Mercedes On Lease
Dear Nicholas, we are sorry to hear that you have had a bad experience regarding the off hire of your Mercedes-Benz.
As you quite rightly state, Mercedes-Benz Financial Services are one of the lenders we use. We use a number of lenders to make sure that the customer gets the best lease rate available in the market for the duration of their lease. What we cannot foresee is the off hire bill the finance company will raise when your vehicle is off hired. This is dependant on what the condition of the vehicle you have been driving throughout the duration of your contract is like at the end of the lease. Mercedes On Lease have no control over what the funder will charge you as this is between you and them as stated within the terms and conditions of your lease agreement.
We would however like to point out that if you have a dispute regarding your off hire bill that you can contact the British Vehicle Rental & Leasing Association (BVRLA) as their end of lease wear and tear conditions are the recognised standard across the industry. They will most certainly be able to assist you with your concerns over the end of lease charges you are being charged and will be able to assist you in disputing these charges with Mercedes-Benz Financial Services.
We hope you manage to reach a satisfactory conclusion with Mercedes-Benz Financial Services and your off hire bill.
Best Wishes
Mercedes On Lease
Disgraceful
Disgraceful, never will be going near Mercedes ever again!! These folks must be cash strapped. First inspection never raised any issues, now 'after second inspection' off site. Car is in near enough immaculate condition I've been given a bill of £1,750. I do laugh as the list is fabricated - bring it on Mercedes UK see you desperate bunch in court.
September 10, 2021
Unprompted review
Reply from Mercedes On Lease
Dear Fred, we are sorry to hear that you have had a bad experience regarding the off hire of your lease vehicle, however we are Mercedes On Lease an independent leasing brokerage who specialise in the provision of Mercedes-Benz vehicles, on lease, through a number a finance companies. We are not Mercedes-Benz Financial Services, nor Mercedes-Benz UK.
We would ask that you kindly remove your review from our company’s review page and submit it against the correct company.
We would however like to point out that if you have a dispute regarding your off hire that you contact the British Vehicle Rental & Leasing Association (BVRLA) as their end of lease wear and tear conditions are the recognised standard across the industry. They should be able to assist you with your concerns over the end of lease charges you are being charged.
Best wishes
Mercedes On Lease
I leased a car back in 2019 and I am a…
I leased a car back in 2019 and I am a returning customer. The service I received from Dan C was outstanding. Very professional gentleman who went above and beyond for me. An absolute asset to the company. I have since recommended two of my family members to Dan and will shortly be taking my second car through Mercedes On Lease.
June 16, 2021
Unprompted review
Reply from Mercedes On Lease
Good afternoon Zahra and thank you for your comments. We shall be certain to pass them on to Dan.
We further look forward in being able to supply you with your Mercedes-Benz replacement and thank you once again for using Mercedes On Lease.
Best Wishes
Mercedes On Lease
I was promised a free charger as part…
I was promised a free charger as part of my package
Eight weeks later I have still not had an installation date. Mercedes have delegated to BP. BP have no interest in progressing this as I live in the North and they really can’t be bothered sending their team up here. They have responded to one in four of the emails I have sent. They can only rarely be bothered to answer their phones.
I am the customer stuck in the middle with Mercedes blaming BP who in turn blame Northern Power Grid who in turn lie about the fact that they have ‘tried to contact’ me,
If you want to be treated like a dock then sign up like I did; otherwise steer clear.
February 5, 2021
Unprompted review
Disgusting
Gone 7k miles over my allocated miles so 47k over the 4 years, they are now pestering me to pay the over miles at over £600 which is disgusting as I was looking to lease another vehicle with Mercedes Finanace!
I have never been charged for slightly going over mileage allowance before with VW and Ford.
Think it’s a shame really but I won’t be releasing with them.
October 9, 2020
Unprompted review
Reply from Mercedes On Lease
Good afternoon Paul.
We are sorry to hear that you are unhappy being charged for excess mileage by Mercedes-Benz Financial Services, however we are not Mercedes-Benz Financial Services. We are Mercedes On Lease, an independent leasing brokerage who specialise in the provision of Mercedes-Benz vehicles on lease.
As your review is nothing to do with our companies service may we ask that you kindly remove it from our Trust Pilot account and re-submit it against Mercedes-Benz Financial Services account instead.
Many thanks
Mercedes On Lease
20inch amg alloys cracking
I have been a Mercedes Customer for 20 years buying brand new cars.
I bought a brand new cls amg in April 2019. They gave me 4x 20inch amg alloys with ruin flat tyres.
I had to change 1 alloy because it was cracked on the rim joint in Feb 2020. Then 2nd wheel cracked in April 2020.
I paid nearly £2000 as warranty doesn't cover this.
Now I am being told 2 more wheels need replacing and I have to pay for this.
Surely the wheels are not fit for its purpose.
4 brand new AMG wheels changed with in 1 year. This is unacceptable.
Mercedes should be covering this under warranty! I have never had to change an alloy until now.
The complaints dept are not interested with my complaint, which is disgusting.
If this was a service from ford or Toyota, I understand.... But treatment from Mercedes is disgusting
August 28, 2020
Unprompted review
Reply from Mercedes On Lease
Hi V. We are sorry to receive and read your review,
We are however not Mercedes-Benz. We are Mercedes on lease, an independent company who specialise in the provision of Mercedes-Benz vehicles on lease contracts.
As your review is not in connection to an experience related to our business we would appreciate you removing this review from our page.
Best wishes
Mercedes On Lease.
Brilliant service from start to finish
Brilliant service from start to finish. Finance sorted and vehicle ordered within a few hours of initial enquiry, and delivered 3 weeks later. Great communication and faultless service.
August 17, 2020
Unprompted review
Reply from Mercedes On Lease
Hi Jason. Thank you for your review it’s always great to hear when a customer has found their experience a good one. Thank you for using Mercedes on Lease and we hope you enjoy your new Mercedes-Benz.
Best wishes
Mercedes on lease
Great service
Extremely good service. Firstly, the 'price match' promise was honoured without quibble. The process was then slick and simple. There were some delays due to staff elsewhere still furloughed, but the service and assistance from Dan Curley was superb. Dan communicated often and effectively providing regular updates.
July 24, 2020
Unprompted review
Reply from Mercedes On Lease
Thank you for your review Ben, we shall certain to pass your comment on to Dan.
Thank you once again for using Mercedes On lease and we hope you enjoy driving your new Mercedes-Benz.
Mercedes On Lease
Marvellous service and assistance from…
Marvellous service and assistance from Lisa. Thank you so much.
April 8, 2020
Unprompted review
Reply from Mercedes On Lease
Thanks for the review David. We shall be certain to pass this on to Lisa too.
Thank you once again for using Mercedes On lease.
Best Wishes
Mercedes On Lease
Everything very easy and efficient
Everything very easy and efficient, very difficult to contact by phone with advise after delivery.
April 1, 2020
Unprompted review
Reply from Mercedes On Lease
Thank you for your feedback Roland. We are sorry to hear you found it difficult to contact us by phone after delivery. The phone numbers you would have used prior to delivery are the same numbers to call once deliver has taken place. To confirm our main office number is 0333 772 1419 or you can email us at customerservices@mercedesonlease.co.uk
We hope you enjoy your Mercedes-Benz and thank you once again for using us for the provision of your Mercedes-Benz.
Best Wishes
Mercedes On Lease
Very good...
April 1, 2020
Unprompted review
Reply from Mercedes On Lease
Thank you for your feedback Darin, and thank you for using Mercedes On Lease.
Best wishes
Mercedes On Lease
Helpful and simple process
Helpful and simple process. Good communication throughout. Very happy
February 28, 2020
Unprompted review
Reply from Mercedes On Lease
Thank you Gary, and thank you for using Mercedes On Lease. We hope you enjoy your new Mercedes-Benz.
Best wishes
Mercedes On Lease
Excellent service & a good deal.
January 3, 2020
Unprompted review
Reply from Mercedes On Lease
Happy New Year to you Kenneth and thank you for your feedback.
We hope you enjoy your Mercedes-Benz and thank you once again for using Mercedes On Lease.
Best Wishes
Mercedes On Lease
New car
I have been extremely impressed with the service I received from the very first conversation to receiving my new car
Thank you for making it a very positive experience.
December 2, 2019
Unprompted review
Reply from Mercedes On Lease
Thank you for your comments. We are pleased to hear you found the whole experience a positive one.
Thank you once again for using Mercedes on Lease and we hope that you enjoy your new Mercedes-Benz.
Best Wishes
Mercedes On Lease
Lisa made it very easy
Lisa made it very easy, this is the second time she has helped me get a new car, would recommend her ever time.
December 2, 2019
Unprompted review
Reply from Mercedes On Lease
Thank you for your positive feedback Michael. We shall be certain to pass it on to Lisa.
Thank you once again for using Mercedes on lease. We hope you enjoy your new vehicle.
Best wishes
Mercedes on lease.
An excellent service
An excellent service, very straightforward and staff very helpful.
The car was delivered with no fuss and exactly to ordered specification.
I will certainly recommend M on L to friends and colleagues.
October 26, 2019
Unprompted review
Reply from Mercedes On Lease
Hi Pari, thank you for your feedback. We are pleased to hear you found our services excellent.
Thank you so much for your business and we hope you enjoy driving your new Mercedes-Benz.
Best wishes
Mercedes On Lease.
Reply from Mercedes On Lease
Thanks for the feedback Jaseentha.
We hope you enjoy your new Mercedes-Benz.
Best wishes
Mercedes On Lease.
Quick and easy!
Great service, found the car I liked and delivery was fast. Also a fantastic price!.
October 17, 2019
Unprompted review
Reply from Mercedes On Lease
Thanks for the review Edward and thank you for using Mercedes On Lease.
We hope you enjoy your new Mercedes-Benz.
Best wishes
Mercedes On Lease
REASON WHY YOU SHOULD LEASE A BMW
I had a 24 month lease, Mercedes did not collect the vehicle within the 24 month contract and have charged me for an extra month and so far have refused to refund me back. Requested a quote for extending the lease took 2 weeks to reply and found more competitive prices elsewhere which they refused to even match. Once they have your money standards slip dramatically.
Yes I have read your reply and Trustpilot have upheld my complaint on here after proving my rental exists via email. I’m not interested whether you can find my details or not I have proof of rental, all documents and every email saved. When are you going to pay me what you owe? You forced a payment from me or I was threatened with a mark against my credit file. Hope you get wrecked with claims for your NoX cheat devices that were installed.
October 5, 2019
Unprompted review
Reply from Mercedes On Lease
Good evening Christopher and thank you for your additional comments.
We have no doubt that you leased a Mercedes-Benz through Mercedes’ finance, however you have not leased your car from us.
As mentioned previously we are an independent leasing brokerage who specialise in the provision of Mercedes-Benz vehicles via a number of lenders. We are not Mercedes-Benz Financial Services which is whom you are referring too. This is clear as we do not take lease payments from customers as we are a broker, not a lender.
We haven’t passed any of this to trust pilot as we hoped you would have realised you had left a review against the wrong company. This is why they haven’t removed it from our review page.
We are sorry that you have yet to rectify your issues with Mercedes-Benz Financial Services but as we never supplied your vehicle we are unable to assist. We recommend that you continue to pursue your complaint with the correct company, namely Mercedes-Benz Financial services.
We wish you well and hope you manage to reach a happy conclusion with Mercedes-Benz Financial Services soon.
Best wishes
Mercedes On Lease.
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