Mercedes On Lease Reviews 

82
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Like countless people before I have recently been stung by fabricated and overblown end of lease charges, that it seems extremely difficult to fight against. In my case over £1,300. I have... See more

Company replied

Rated 1 out of 5 stars

Disgraceful, never will be going near Mercedes ever again!! These folks must be cash strapped. First inspection never raised any issues, now 'after second inspection' off site. Car is in near enough i... See more

Company replied

Rated 5 out of 5 stars

Extremely good service. Firstly, the 'price match' promise was honoured without quibble. The process was then slick and simple. There were some delays due to staff elsewhere still furloughed, but the... See more

Company replied

Rated 5 out of 5 stars

Excellent. 1. Comprehensive website outlining options and models. 2. Easy to use ordering and finance approval process. 3. Kept abreast of order progress weekly via email. 4. Easy to arrange... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Mercedes on Lease works directly with the Mercedes Benz Dealer Network.Mercedes lease deals and Mercedes leasing offers for all cheap Mercedes class leases


Contact info

2.7

Poor

TrustScore 2.5 out of 5

82 reviews

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No recent history of asking for reviews

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2.7

All reviews

(82)

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Rated 5 out of 5 stars

Excellent

Excellent communication. Delivery was good.

September 5, 2019
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Thank you for the positive feedback Vikas, and thank you for using Mercedes On Lease.

Best Wishes

Mercedes On Lease

Rated 4 out of 5 stars

Good service

August 22, 2019
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Thanks for the feedback Chris.

We hope you enjoy your new Mercedes-Benz.

Best Wishes

Mercedes On Lease

Rated 5 out of 5 stars

Very easy process

Very easy process, car arrived when agreed, very happy

August 1, 2019
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Thank you for the positive feedback and thank you for using Mercedes On Lease for the provision of your new Mercedes-Benz.

Best Wishes

Mercedes On Lease

Rated 5 out of 5 stars

Very good service

July 31, 2019
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Thanks for the positive comment John. We hope you enjoy your new Mercedes-Benz.

Thanks once again for using us.

Best wishes

Mercedes On Lease.

Rated 5 out of 5 stars

First time leasing and so happy.

First time leasing and so happy.

Dan from Mercedes on Lease dealt with the majority of my application. Being a first time leaser i was a bit wary but really put at ease with the helpful emails he sent responding to my endless list of questions. The service itself was super fast and efficient, all very professional and the car is perfect. I'm sure to remain a customer with Mercedes on Lease after this experience. A big thanks to all the team!

July 1, 2019
Unprompted review
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Reply from Mercedes On Lease

Thank you JR for the positive feedback, we shall be certain to pass your comments back on to the team.

Thanks once again for your business and we hope you enjoy your new Mercedes-Benz.

Best Wishes

Mercedes On Lease

Rated 5 out of 5 stars

Absolute perfect service

Absolute perfect service! Went above and beyond to source me a car that wasn’t available anywhere else!! Dan and Lisa in particular are the perfect team. Wouldn’t go anywhere else and would recommend anyone looking for a new Merc to speak to Dan Curley

July 1, 2019
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Thank you so much for the positive review Zahra. We are always pleased to hear when a customer has enjoyed dealing with us. We shall be certain to pass on your comments to Dan and Lisa too.

Thank you once again for using Mercedes On Lease and we hope you enjoy your new Mercedes-Benz.

Best Wishes

Mercedes On Lease

Rated 3 out of 5 stars

Delivery was delayed due to contracts…

Delivery was delayed due to contracts not issued on time.

May 2, 2019
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Hi Kalim, Firstly, thank you for your business.

After reading your comments though we are so sorry to hear that your delivery was delayed due to contracts being delayed from Mercedes-Benz. We always strive to get contracts issued ASAP once a car is ordered, however looking at your file there were delays from the finance team due to a back log/overflow from March registrations. This is by no way an excuse, so please accept our sincerest apologies for the delays caused.

Thank you once again for your business and we hope that you enjoy your new Mercedes-Benz.

Best Wishes

Mercedes On Lease

Rated 5 out of 5 stars

First time I've got a company car on a…

First time I've got a company car on a lease for a staff member.
From the first contact with Mercedes On Lease, they (Lisa King in particular) have made the whole process of arranging a company car really simple and kept every promise. Car arrived this week on time and met all of our expectations. Highly recommended - will definitely use you again.
Thank you
Robert Hardy
MD

May 2, 2019
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Thank you for your review Robert, It is great to hear that you were please with our service. We shall be certain to pass on your comments to Lisa too. Thank you once again for your business and we hope your employee enjoys their Mercedes-Benz.

Best Wishes

Mercedes On Lease

Rated 5 out of 5 stars

The process was very smooth and efficient.

Really helpful from start to finish.

From placing an order to receiving the vehicle, the process was very good.

March 20, 2019
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Thank you for your positive comments Daniel and thank you for using Mercedes on lease.

We hope you enjoy your new car.

Best wishes

Mercedes on lease.

Rated 5 out of 5 stars

Amazing service

Amazing service, car was ordered with 24 hours and delivery was 10 days...

March 1, 2019
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Thank you for your feedback and we hope you enjoy your New Mercedes-Benz.

Best Wishes

Mercedes On Lease

Rated 5 out of 5 stars

Good flow of information and I am really very pleased.

I was delighted with updating information through out the process of ordering to the delivery.

The documents was made easy and convenient and my agent was very helpful in my choice and type of contract.

Yes was very pleased we th type and model and wonderful make.

Yes

January 18, 2019
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Thank you for your review Oladapoo.

We hope you enjoy your new Mercedes-Benz and thank you once again for using Mercedes On Lease.

Best Wishes

Mercedes On Lease

Rated 5 out of 5 stars

The transaction was smooth

The transaction was smooth, efficient and uncomplicated from start to finish,

January 5, 2019
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Hi Richard. Thank you for your comments.

We hope you had a good Christmas and are enjoying your New Mercedes-Benz.

Best Wishes

Mercedes On Lease

Rated 5 out of 5 stars

Great service

Excellent service, very helpful staff from 1st contact until delivery, highly recommended

December 24, 2018
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Thank you for the positive feedback Mujahid and thank you once again for using Mercedes on lease.

Best wishes

Mercedes on lease.

Rated 5 out of 5 stars

Great support despite failings from Mercedes themselves

The service from Mercedes themselves was appalling - confrontational over the agreement and then getting the specification wrong, having to reorder the car with a 3 month delay and charging me for a driving penalty incurred on the returned car, but MOL supported me throughout and looked after my best interests.

December 24, 2018
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Sorry to hear this. As you haven’t stated who you are we are unable to comment further but would like to thank you for your positive comments in using our services even though you felt let down by the manufacturer themselves.

Best wishes

Mercedes on lease.

Rated 5 out of 5 stars

Very efficient and professional…

Very efficient and professional throughout

December 18, 2018
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Thanks for the review Paul. We hope you are still enjoying your Mercedes-Benz.

Best Wishes

Mercedes On Lease

Rated 5 out of 5 stars

Really good service

Really good service, everything has gone smoothly..They made things very easy.

Cheers

John

December 18, 2018
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Thanks for the review John. We're glad to hear you found things very easy.

Best Wishes

Mercedes On Lease

Rated 5 out of 5 stars

Great service

Great service from start to finish

December 17, 2018
Unprompted review
Mercedes On Lease logo

Reply from Mercedes On Lease

Thanks for the review Kevin and we hope you are still enjoying your Mercedes-Benz.

Best Wishes

Mercedes On Lease

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