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MerchoidReviews 

6,997
•
TrustScore 4.5 out of 5

4.3

Events & Entertainment
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Review summary

Created with AI, based on recent reviews

Looking at 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, great designs, and accurate sizing. Many people also appreciate the prompt delivery and effective communication regarding their orders, often receiving items quicker than expected. The overall service is frequently described as easy and efficient, with items arriving well-packaged and in top condition. However, some customers also noted issues with delivery, specifically mentioning delays and problems with the chosen courier service, Evri, which occasionally led to items not arriving or being held. A few other people also felt that communication about order status was sometimes poor, and some experienced significant waiting periods for pre-ordered or delayed items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the high quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super fast and quick... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the high quality of... See more

Order

People report ambiguous experiences with order, with some customers praising quick ordering and delivery,... See more

Service

Users describe positive interactions with service, highlighting excellent and efficient experiences with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products arrived quickly and there was plenty of communication. The Price point and quality of the goods was excellent, as promised. The only reason I wouldn't give them 5 stars is they used Evri to d... See more

Rated 4 out of 5 stars

The product is excellent and the communication around the order is good. Just a shame their choice of courier is not known until after you order. Delays occurred with the delivery (not the first time... See more

Rated 4 out of 5 stars

Fast service! the Christmas jumper arrived just a couple of days after I ordered it. It was a bit larger than I expected, so I think next time I'll have to remember to order XS rather than S. Still fi... See more

Rated 4 out of 5 stars

Website and product was great. Constant emails spamming my inbox since my purchase puts me off using this company again.

Company details

  1. Events & Entertainment

Information provided by various external sources

Who’s your favourite Doctor? Dr Gordon Freeman, Dr Doom or Doctor Who? We search all the known galaxies looking for the coolest, quirkiest, most fashionable merchandise from all the videogames, TV shows, comics and movies you love. Everything we sell is 100% officially licensed, so you can be confident anything you buy will be of the highest quality and give you that warm, fuzzy feeling that only comes from supporting the creators Oh, and sorry Whovians, but Dr Gordon Freeman will forever be our favourite Doctor.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(6,997)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quick and easy

Quick and easy, what I ordered looked exactly like it did online as well, got to me in good time.

I honestly have no complaints, strong recommendation.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

The jacket is ACE!

The jacket is ACE!! I've had my eyes on it for ages and finally bought it suggested you definitely measure your chest to find the right size you need as their chart was accurate for me. Delivery was quicker than what was projected had mine within 3 days.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great item

Great item at a really competitive price, perfectly packaged, will definitely use this company again!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Teenage mutant ninja turtle jumper

If I had a lot more money I would have ordered a lot more christmas jumpers. Very good quality material. Fast delivery. I will definitely order from Merchoid again. I ordered the teenage mutant ninja turtle jumper and its amazing

November 16, 2025
Unprompted review
Rated 1 out of 5 stars

My delivery was shipped and then kept…

My delivery was shipped and then kept by delivery company. I’ve now been waiting over 6 weeks for the jumpers I ordered for Christmas. I’m now getting no correspondence from merchoid or Evri so may just have to do a charge back through my bank. Abysmal customer service! Don’t buy from Merchoid.

Update: got no correspondence back until today almost 7 weeks later no apologies just a refund notice, money could take a week to get into my bank, if it’s even going in my bank… scammers.

October 8, 2025
Unprompted review

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