MIAB Reviews 

202
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, making interactions pleasant and stress-free. The service provided is frequently described as excellent, with many people appreciating the efficiency and comprehensive support. Reviewers highlight the exceptional customer service and the team's responsiveness, ensuring queries are answered quickly and processes are smooth. Many consumers note that the staff go above and beyond, providing proactive and knowledgeable assistance throughout the entire process. This dedication results in a stress-free experience, with customers feeling well-supported and confident in their coverage.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

People report positive experiences with service, consistently highlighting its efficiency, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more

Rated 5 out of 5 stars

Tracey was brilliant to deal with — friendly, professional, and made everything simple and stress-free. She found me the right cover quickly and explained everything clearly. I’d definitely recommen... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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No recent history of asking for reviews

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4.9

All reviews

(202)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick efficient and effective

I have been with MIAB for a few years now and the service is personal, quick efficient and effective. Able to provide modifications to the insurance making it more efficient with greater value. Quick responses and always there if you have a question. A great service and very happy with it.

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

I am having a bit of trouble with a few…

I am having a bit of trouble with a few things relating to a commercial property claim. Having gone round in circles I contacted the claims handling team and they were super helpful, especially Sarah who was amazing. Very supportive and caring service.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Efficient Service

Dominic was very helpful when we went through the insurance policy and highlighted areas that I was unsure of. I will most certainly recommend MIAB when I speak with my colleagues. Thank you.

December 14, 2023
Unprompted review
MIAB logo

Reply from MIAB

Thank you Shan for your great feedback! Dominic prides himself on his industry knowledge, so to read that you've experienced a great service from him is fantastic.

Rated 5 out of 5 stars

First class service

In 2019, I was looking for a company who could help me with my dental indemnity for practicing dentistry in NHS and Private sector, having been underwhelmed with my previous providers. I have since continued using MIAB for finding the best quote for dental indemnity each year. The continuity of prompt correspondence, helpful advice, competitive quotes I have received over the last four years in particular from Tracey Deville, has and still is outstanding. Following my first enquiry over a telephone conversation with Tracey in 2019, I received an introductory email with the attached proposal files which I was asked to complete. The email stated the key features of the policies in general (limit of indemnity, excess, unlimited use of a dento-legal helpline, etc) which is tailored to the scope of my practicing whilst choosing the best A-rated insurers available in the market. The service has always been impeccable, helpful, friendly and prompt whilst Tracey has always proved to be extremely knowledgeable and worked around my specific requirements when I needed to change roles. I would highly recommend MIAB to any other colleagues.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Matthew has been dealing with our…

Matthew has been dealing with our practise insurance needs for a couple of years. Our requirements are relatively complex, but he has been able to obtain the appropriate cover for us. His advice has been helpful in ensuring that we have the appropriate level of cover for our needs at all times.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

excellent service

I have received excellent service from this MIAB on a regular basis, and Amie Slade has been most helpful over the past weeks regarding a renew of policy. Thank you for all your help and keep up the good work.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Miab Professional and Trustworthy

Miab are always professional and thorough. Bianca and Stephen who I have dealt with over the past few years have both been really helpful, knowledgeable and explained everything in a way that I could understand. I would definitely recommend them to other practices looking to review their insurance needs.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Consultant Emily really knew her stuff. She was able to get a grasp of our business and provide us with the very best quotations. I really felt that MIAB knew what they were doing and that our concerns and issues were dealt with on a personal level. Things were well explained had full confidence in the service provided.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

An easy and swift switch over!

We have now switched over to MIAB and Emily couldn't have been more helpful and offered to call/set up a meeting with us whenever we needed, also answering all of our very silly questions! Very easy process from start to finish and also feel that the cover provided is much more flexible for us as a practice. Fab service, thank you Emily!

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

Super efficient service by Bianca

Super efficient service by Bianca. From discussion to policy update was within the hour. Faultless service.

August 24, 2023
Unprompted review
MIAB logo

Reply from MIAB

Fantastic feedback, thank you Belinda. Bianca prides herself on the service she provides, we're glad you saw the value in this.

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