MIAB Reviews 

202
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, making interactions pleasant and stress-free. The service provided is frequently described as excellent, with many people appreciating the efficiency and comprehensive support. Reviewers highlight the exceptional customer service and the team's responsiveness, ensuring queries are answered quickly and processes are smooth. Many consumers note that the staff go above and beyond, providing proactive and knowledgeable assistance throughout the entire process. This dedication results in a stress-free experience, with customers feeling well-supported and confident in their coverage.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

People report positive experiences with service, consistently highlighting its efficiency, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more

Rated 5 out of 5 stars

Tracey was brilliant to deal with — friendly, professional, and made everything simple and stress-free. She found me the right cover quickly and explained everything clearly. I’d definitely recommen... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(202)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alfie MIAB

Alfie, was extremely helpful, diligent and professional throughout our correspondence regarding insurance renewal

August 17, 2023
Unprompted review
MIAB logo

Reply from MIAB

Thank you for your wonderful feedback Carol, its appreciated as always.

Rated 4 out of 5 stars

Very helpful

Very helpful, very efficient Jacqui Adamson (Insurance Advisor) best advisor ever

August 7, 2023
Unprompted review
MIAB logo

Reply from MIAB

We are glad to hear Jacqui provided such a brilliant service. Your feedback is much appreciated

Rated 5 out of 5 stars

Excellent service

Matthew was very helpful and professional. He explained the Policy and improved my understanding. Excellent service provided.

July 19, 2023
Unprompted review
MIAB logo

Reply from MIAB

Many thanks for your feedback.

Rated 5 out of 5 stars

Amie was really helpful

Amie was really helpful, clear and took her time with me to explain all the details of the policy, i am more than happy with the service received. Wonderful service, thank you

June 12, 2023
Unprompted review
MIAB logo

Reply from MIAB

Many thanks for your feedback, we are happy Amie's service was well received. Kind regards MIAB

Rated 5 out of 5 stars

Excellent Service

I have just received an excellent level of service for our GP practice premises insurance from Emily which we have changed from another broker. She was exceptionally knowledgeable on how GP practice finances and the partnership model work and that made life so much easier for the quote etc. Questions were always turnaround quickly and I wouldn't hesitate in recommending L&W and Emily to anyone looking for their insurance quotes. Many thanks.

June 5, 2023
Unprompted review
MIAB logo

Reply from MIAB

Thank you for such great feedback Brian, its very much appreciated. Kind regards MIAB

Rated 5 out of 5 stars

Exceptional Emily!

Emily was exceptional from start to finish. Excellent product knowledge and very good communication.

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Bianca was exceptional

Bianca was exceptional. Explained everything thoroughly and came back to me with answers to queries promptly and efficiently. She always returned calls and was very understanding when our calls would sometimes be interrupted at my end. Highly recommended.

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely accommodating and friendly

I am new into my role and needed quite a lot of old information and support to help understand the business current position and when I telephoned with all my enquiries I received such a warm friendly helpful response from Bianca. No job was to big and she took time to listen and support me. What a great experience it turned out to be as it could have been so complex.

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Matthew was really helpful and got…

Matthew was really helpful and got everything sorted and updated in record time. Would 100% recommend their services as we have always found them very responsive as well as providing good quality and clear coverage for the business.

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

Matthew Beeson

Matthew Beeson
Matthew looks after our practice insurance cover. He is very efficient and I always get speedy responses to any query I have which makes my job a lot easier .Excellent service always.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend every time!

MIAB are always so responsive to our enquiries which is why ALL our insurances are via them and have been for many years now. We would highly recommend & take this opportunity to especially thanks Steve & Emily for all their recent help. Excellent customer service!

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

I moved to miab from another provider

I moved to miab from another provider, I found them very helpful and thorough. Explaining all aspects of the policy and what cover is provided, tailoring to meet our needs. Giving several quotes for alternative scenarios nothing was too much trouble.

October 4, 2022
Unprompted review

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