You can get all electric items over there. They are very good and well trained staff. Support and solutions are the best part of their organization
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Ordered a ceiling fan back in February, arrived all ok and installed in March. Didn't need to use it much until the hot weather arrived and unfortunately it developed a fault with the speed control. I... See more
Company replied
FIVE STARS There were some strange reviews about delivery when I researched this company ....... DON'T Worry delivery was vary quick.although the five light fittings were not in stock, they cam... See more
When I started searching online for some LED lights I came across Mid Shires Electrical. It was their chat function that enabled my swift buying decision. Every question answered there and then. Would... See more
Company details
Information provided by various external sources
Midshires is an independant electrical wholesaler providing high quality goods to customers all over the UK.
Contact info
Units 3-6, Hartburn Close, Crow Lane Industrial Estate, NN3 9UE, Northampton, United Kingdom
- (01604) 403333
- orders@midselec.co.uk
- www.midselec.co.uk
I placed an order on 7/12/2018 for an…
I placed an order on 7/12/2018 for an item that was in stock but after not receiving it a couple of weeks later I telephoned to inquire about the order. The customer service was excellent and they looked into the issue only to find that the order although I had confirmation from them that it had been placed was not on their system.
To be fair they did get it to me in a few days after the inquiry but from the 7/12/18 I didn’t receive the item until 21/12/18.
December 26, 2018
Unprompted review
Reply from Midshires Electrical
Hi Sean,
Firstly, I apologise on behalf of the Online Sales Team. Providing a fantastic online experience is very important to us, and we are sorry that your initial experience did not meet that standard.
Prior to the holiday period we had a lot of staff off work. As a result, some orders didn't receive the attention they should have. However, this should never affect our customers and is no excuse.
Would you be able to get in contact with me via email (ji@midselec.co.uk) or phone. I would like to use your feedback to prevent this from happening again.
Also, I am available to work with you to resolve the situation, and remain available if you have any further questions or concerns.
Many thanks,
Jamie
excellent seller ...excellent product
December 22, 2018
Unprompted review
Reply from Midshires Electrical
Thank you for your review,
We appreciate your positive comments and are pleased you have rated us highly on Trustpilot. As we value your kind comments, we would like to offer you a 5% online discount off your next order (minimum spend of £100+vat and terms apply), please contact us via email or phone and provide us your previous order number.
If you require any further assistance, please don’t hesitate to contact us.
Kind Regards
Jamie
Midshires Electrical
Tel: 01604 774011
E-Mail: ji@midselec.co.uk
Poor response to a broken item delivered.
We purchased 3 pendant lights from Midshires Electrical, one of which was found broken on delivery. Having reported the issue immediately via email (inclusive of photo), via their website and chased 4 (!) times, we are yet to receive replacement, 2 weeks on. Really disappointed with the response this far.
Update:
A replacement light was delivered on 08/01/2019. Thank you.
December 21, 2018
Unprompted review
Reply from Midshires Electrical
Hi Valued Customer,
Firstly, I apologise on behalf of the Online Sales Team. Providing a fantastic online experience is very important to us, and we are sorry that your initial experience did not meet that standard.
The problem is, the replacement is shipped directly from the supplier, so it is out of our control. Nevertheless, I want to follow this up for you.
Would you be able to get in contact with me via email (ji@midselec.co.uk) or phone?
Also, I am available to work with you to resolve the situation, and remain available if you have any further questions or concerns.
Many thanks,
Jamie
UPDATE: This was dispatched via supplier yesterday. It should be with you 3rd January or 4th January latest. Please confirm receipt, I would like to make sure you receive this.
excellent product and service
December 21, 2018
Unprompted review
Excellent great service
December 19, 2018
Unprompted review
Great Service
Good communication, product arrived quicker than expected and very well packaged and will use again.
December 19, 2018
Unprompted review
FIVE STARS
FIVE STARS
There were some strange reviews about delivery when I researched this company .......
DON'T Worry delivery was vary quick.although the five light fittings
were not in stock, they came direct from the manufacture but still within the five days quoted.
I had one too many fittings, I rang and said can I return one for credit spoke to Arron who gave me a returns number, nothing could have been simpler
December 14, 2018
Unprompted review
Items arrived promptly but didn't fit but no exchange possible
Items arrived promptly but unfortunately just a bit too long to fit space under pews. Were informed that as they were old stock could not arrange exchange, so have additional expense of getting someone in to make adjustments to pews to accommodate them.
December 13, 2018
Unprompted review
Reply from Midshires Electrical
Hi Gail
Firstly, I apologise on behalf of the Online Sales Team. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard.
I would like to learn more about this and discuss a resolution.
Should you wish to discuss this further, my name is Jamie and please call me on 01604 774011. Alternatively, my email address is ji@midselec.co.uk
Kind regards
Jamie Irwin
eCommerce Executive
Not received the goods yet ???
December 5, 2018
Unprompted review
Reply from Midshires Electrical
Hi Matt,
I have called you to update you on your order which was dispatched yesterday. Unfortunately, it hadn't been communicated to you that this product was behind in manufacturing and the fulfilment time would be longer than anticipated.
I've just joined the eCommerce department and wanted to jump on the phone to personally apologise for this and ensure you are satisfied with the product, please feel free to get in contact via email (ji@midselec.co.uk) or telephone.
Kind regards and sincere apologies,
Jamie
UPDATE: This has been signed for & received. Also, a 10% refund has been refunded as a goodwill gesture for the extended delay over the holiday period.
everything arrived quickly and in good…
everything arrived quickly and in good order
December 4, 2018
Unprompted review
FAILED pricey LED dimmable…
FAILED pricey LED dimmable bulbs.Stopped working after a day. Phoned to ask for a replacement but fobbed off with "Aran will call you back" but never did. Poor quality products and customer service.Not impressed.
November 22, 2018
Unprompted review
Reply from Midshires Electrical
Hi Barbara,
Firstly, I apologise on behalf of the Online Sales Team.
Would you be able to get in contact with me via email (ji@midselec.co.uk) or phone. I would like to use your feedback to prevent this from happening again.
I would also like to discuss a replacement for the product.
Many thanks,
Jamie
Good customer service on the phone and…
Good customer service on the phone and email
November 18, 2018
Unprompted review
Great value and swift delivery!
November 16, 2018
Unprompted review
Item ordered as website said delivery…
Item ordered as website said delivery in 2-3 working days only to receive an email the following day to say "I’m afraid we are currently out of stock of this item and the new stock is not expected by our supplier until w/c 3rd December." Item is still showing as available on website with same delivery times and when I queried this though an online chat the person I was chatting to left the chat! Very misleading and disgraceful business practice. They claim that stock on their website does not update all the time, this should be reflected on any order. I wonder how long it will take me to get a refund!?!?!?
November 14, 2018
Unprompted review
Reply from Midshires Electrical
Hi Gillybug, I'm Jamie from the eCommerce team.
Firstly, I apologise for your negative experience with us. Would you be able to let me know: 1. Who you dealt with and 2. Your Order Number - I'm looking to investigate this further and ensure this doesn't occur again.
We take experiences like this very seriously and you should not be impacted like this.
Please would you get in touch with me directly on ji@midselec.co.uk and we can discuss a resolution.
You have an advert for lights i order…
You have an advert for lights i order them .then told out of stock! Why have the advertising?
November 13, 2018
Unprompted review
Fantastic service and products.
Fantastic service, delivered within 3 days. Products were carefully packed.
Lights are beautiful and great quality, compared with other big online retailers I was extremely happy with the price and service.
November 13, 2018
Unprompted review
Reliable Company
Midshire are as reliable as usual and i will continue to use them as and when the requirement pops up.
November 13, 2018
Unprompted review
Really helpful company
Really helpful company. Used the online chat to check that the product I wanted was right for me so there was no unnecessary returns. They were polite and helpful and I got my product delivered fast and free. Would highly recommend!
November 13, 2018
Unprompted review
Good value and arrived on time
November 12, 2018
Unprompted review
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