Collins is an amazing person. He did not let go of the call until he made sure that everything was working ok. I love Mightycall for that, you keep hiring amazing fokls, thank you mightycall.
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See what reviewers are saying
I have had trouble getting a Business call center with great staff who understand my business. Several others, including a well-renowned service, had been a massive disappointment. I stumbled upon Mig... See more
Semi baked tech, support has no idea how this industry workes, asked for cancelation, they tell you they need to reach out for it and they never do but they keep charging you. Hillarious... See more
Company replied
If the tech support in the trial is any indication of full version, we are sold! We are using the business trial of Mightycall to see if it meets our needs, and so far, it is an extremely pleasant exp... See more
Company details
Written by the company
MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.
Contact info
1 Sansome St, Suite 1400 10104, 94104, San Francisco, United States
- 8882568312
- support@mightycall.com
- www.mightycall.com
3.0
Average
175 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Misleading Scams
Misleading. First they offer you a 7 day free trial. You pick a box that has your chosenn plan in it, as well as 7-day free trial. $49.99 tax included in the price..that is US $, nothing to warn you if you are in Canada...no free trial...charged $65.00 immediatley, and they do not do refunds!
March 7, 2021
Unprompted review
Reply from MightyCall
Hello Elisa,
Thank you for your feedback. Our pricing is indeed in US$ and we currently do not have the CAD values on the plans page. Our 7-day free trial is always free, but you do need to select it when signing up in order for it to be active.
Our support team is always happy to help and please do feel free to reach out anytime.
Best Regards,
MightyCall Team
Don't underestimate this service.Better…
Don't underestimate this service.Better Voip than the rest.Thanks Mightycall.
February 18, 2021
Unprompted review
Reply from MightyCall
Hey there, your feedback is greatly appreciated! :)
Sincerely,
MightyCall Team
great service
had some hiccups with the app and was actually quite frustrated, but the service i received was spectacular and the app is working very well now. Thanks!
February 8, 2021
Unprompted review
Reply from MightyCall
Hey there and thank you for your positive feedback :)
We are happy to have you as a customer!
Sincerely,
MightyCall Team
Some good, some bad, overall on the good side...
One thing I have to say about MightyCall is that the chat service is always available when I need it and the person on the other end is always knowledgeable. A couple things I don't like. The app is sometimes very slow to load history/activity. Not being able to text emojis and photos is very frustrating. Many client interactions happen via text and not being able to do this is very annoying. I make a lot of outbound calls and generally on an Android phone and it generally always works. Some good, some bad, overall comes out on the good side.
February 1, 2021
Unprompted review
Reply from MightyCall
Hello Andy,
Thank you for your feedback! Our support team is always happy to help and we are glad to be of service :)
We have had some performance issues last week in the call loading department, but that has been addressed and please do let our support know if you are still running into such problems.
I have also passed your feature feedback over to our Mobile App team!
Sincerely,
MightyCall Team
Reply from MightyCall
Hey Jon, thank you for your kind feedback! :)
Sincerely,
MightyCall Team
im using it now but choppy on androids
im using it now. price is good for unlimited users and unlimited calls but what good is it when the call quality is choppy. internet speed we have is decent, but when android phone is being used, the person on other line complains that they can hardly hear us and that its choppy. when i use it on an iphone people dont complain but when my agents are making calls using an android phone people complain. ive taled to support and they didnt really fix the issue
January 19, 2021
Unprompted review
Reply from MightyCall
Hello Robert,
Hopefully our newest release of the Android Mobile App has fixed your issue.
If not, please do let our support team know so that we can re-escalate to the Mobile Development.
Best Regards,
MightyCall Team
Mobile App Issues, Website works well
Having some ongoing technical issues with the mobile app, desktop site seems to work well. Agent helped some, still have some issues to solve and another organization user who uses android keeps having mobile app crash
January 13, 2021
Unprompted review
Reply from MightyCall
Hey there Eric,
We have indeed had some minor app issues with that release, but it has already been fixed!
Please do let our support team know if you are running into any problems still.
Best Regards,
MightyCall Team
Calls don't forward. Can use desktop app.
Desktop app doesn't work. Call quality is terrible when calls actually go through. Customer service was okay but also couldn't fix my issues because their internal service team (unsurprisingly) has no trouble with the service. Would not recommend this service at all.
January 13, 2021
Unprompted review
Reply from MightyCall
Hey there Jamie!
Thank you for your feedback, we'll be reviewing your case to make sure everything was handled correctly.
Best Regards,
MightyCall Team
Not a usable app. Lots of problems
The techs are good but the service itself sucks. The app works about 90 to 95 % when answering calls. It drops calls in mid conversation and rings once and goes to the answer machine often. THE SPP IS NOT USABLE. It isn’t just my phone but others at my workplace. WiFi or data makes no difference
January 6, 2021
Unprompted review
Reply from MightyCall
Hello Tommy,
We are sorry to hear about the poor experience you have had with our app, please know that we are always improving and your feedback has been escalated with high priority to our mobile development team. Our goal is to make sure such issues are not present in the future to insure the best quality experience.
Thank you for your review.
Sincerely,
MightyCall Team
Fantastic service
December 22, 2020
Unprompted review
Reply from MightyCall
Hey there Leland, thanks a lot for your kind feedback!
Sincerely, MightyCall team :)
Excellent service!!!
December 5, 2020
Unprompted review
Reply from MightyCall
Hey Tracee,
We are glad to have you be a part of the MightyCall family! :)
Best Regards,
MightyCall
Reply from MightyCall
Hey there Jay,
Thanks for your kind feedback! :)
Best Regards from MightyCall
Outstanding service
Outstanding service! I thoroughly enjoy MightCall's expeditious response time for any questions that I have.
I highly recommend MightyCall! Keep up the fantastic work.
November 10, 2020
Unprompted review
Reply from MightyCall
Hello Jeffrey and thanks for your kind feedback!
Sincerley, MightyCall :)
Very friendly and very helpful
Very friendly and very helpful. Great experiance.
November 6, 2020
Unprompted review
Reply from MightyCall
Hey there, John!
Your feedback on our support team is greatly appreciated!
Best Regards, MightyCall :)
This is a really great service
This is a really great service! The quality and options they provide are just what I needed, the website is easy to navigate and the customer service was outstanding, really. I have already recommended this to a few people.
November 5, 2020
Unprompted review
Reply from MightyCall
Thanks a lot for your feedback on our system and the website!
We greatly appreciate you being our customer! :)
Sincerely, MightyCall
This has been a chalange for all of us
This has been a chalange for all of us. I have been very happy with the follow up etc from Sam and the whole crew. I just hope that we can get this issue resolved.
October 12, 2020
Unprompted review
Reply from MightyCall
Hey there Ron and thank you for your feedback!
Our support team always do their best in helping our customers to resolve even the most troublesome issues. Your case will be no exception!
Best customer service
MightyCall has the best customer service of any VoIP company.
They answer you right away, are patient and very polite.
With customer service like this you cannot go wrong!
October 1, 2020
Unprompted review
Reply from MightyCall
We strive to provide the best service along with the best support and your feedback helps us to ensure we are going in the right direction!
Best Regards :)
Lezz fixed my problem promptly and gave…
Lezz fixed my problem promptly and gave me the tools for me to do it myself if it comes up again!
September 30, 2020
Unprompted review
Reply from MightyCall
Hey Eric, thank you so much for your kind feedback!
Best regards, MightyCall :)
Lezz was very helpful and did a follow…
Lezz was very helpful and did a follow up to ensure issue has been resolved.
September 7, 2020
Unprompted review
Reply from MightyCall
Hey Lua, we are happy to have you as a customer! :)
Please feel free to reach out anytime.
Great service Always
September 5, 2020
Unprompted review
Reply from MightyCall
Hey there and thank you for your kind feedback! :)
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