Miller Metcalfe Surveyors Ltd Reviews 

977
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

MM offered to survey the house ten days earlier than anyone else - and kept their promise. The Seller testified to the rigor with which Mr Russell carried out the survey. He sent his report the same... See more

Rated 1 out of 5 stars

Not really sure what I paid £800.00 for! Paid for full structural survey, however any areas that may be troublesome on an old building i.e roof, report just says to get checked by a specialist, so fee... See more

Company replied

Rated 5 out of 5 stars

From the beginning when I was given a quote to the end when I received the timely report has been handled professionally by Miller Metcalfe Surveyors Ltd. I would recommend them. The surveyor has p... See more

Rated 1 out of 5 stars

Provided wrong information about the parts of the property they would inspect. The inspector was late on the day of inspection and did not review an important area within the property that was prom... See more

Company details

  1. Real Estate Agency

Information provided by various external sources

We are an independent, multi-disciplined surveying practice offering extensive coverage throughout England and Wales. All our Surveyors are Members or Fellows of the RICS who have joined us bringing with them a wealth of knowledge and experience. We provide a variety of services to include: Property Valuations for a number of different purposes, HomeBuyer reports, Condition Surveys and Building Surveys. Our Head Office is located in the North West of England where you will find our dedicated Sales Team, Case Management Team and Customer Care Advisors. We will ensure you receive a professional, reliable & efficient service. Our reviews speak for themselves! We look forward to hearing from you. Regards The Miller Metcalfe Survey Team


Contact info

3.3

Average

TrustScore 3.5 out of 5

977 reviews

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3.3

All reviews

(977)

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Rated 3 out of 5 stars

Miller Metcalfe Surveyors Ltd provided…

Miller Metcalfe Surveyors Ltd provided a professional and timely service with clear communication. However, they missed structural issues during a survey, resulting in costly repairs of £4,500. While the report was detailed and the surveyor helpful, the oversight dampened the overall experience. Their responsiveness was appreciated, though I'd recommend caution regarding thoroughness in detecting hidden problems.

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

Everyone is happy until…

Everyone is happy for a survey until they find something wrong, they surveyed a property I brought and failed to notice it was missing lintels on the windows, which resulted in a expensive fix. A cost of £4500 to correct

May 22, 2021
Unprompted review
Rated 2 out of 5 stars

Not happy

Between the first valuation and desktop valuation approximately 3 months later, my property was valued at an extra £15K. This meant I was going to repay a help to buy loan at 25% interest in just 5 years. I eventually had to pay another surveyor as my challenge of not agreeing with the valuation was not accepted. The new surveyor valued the property only £5K more than original which I accept as a true reflection of the market value at the time.

February 6, 2020
Unprompted review
Rated 5 out of 5 stars

A good professional company

A good professional company. Stephen Hinton was excellent. Great communication and evaluation done promptly. No delays whatsoever. Would definitely recommend.

January 28, 2020
Unprompted review
Rated 1 out of 5 stars

Accepted our order

Accepted our order, came to the house to perform the valuation, registered everything on their app and said report available soon then ceased trading without sending us the report.

Out of pocket and annoyed at the dishonesty of taking our money before visiting knowing there were financial issues with the business

January 16, 2020
Unprompted review
Rated 5 out of 5 stars

House survey

I received the survey results quickly. Also I had a query which was responded to the same day. I found the report easy to read. I liked the 123coding system

January 14, 2020
Unprompted review
Rated 5 out of 5 stars

survey of my house

Thanks for your very helpful and informative inspection on the house I intend to purchase . The whole process was completed extremely quickly and I’m entirely satisfied with the way the survey was handled. I would have no problems in recommending Miller Metcalfe to anyone who needed a survey.

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

Happy customer

From the beginning when I was given a quote to the end when I received the timely report has been handled professionally by Miller Metcalfe Surveyors Ltd. I would recommend them.

The surveyor has picked up challenges that I wouldn't have known about. This is given me opportunity to go back to the seller to negotiate. i also know what I will have to fix, so no surprises.

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent and prompt service

Very easy booking process. Survey carried out within a couple of days and report with me 24 hours later. All visible parts of structure examined and problems highlighted with advice to refer to structural engineer.

December 22, 2019
Unprompted review
Rated 5 out of 5 stars

Very prompt last minute booking

Very prompt last minute booking. Rang later on day of survey and was very clear as to what I needed to be aware of and to ring back if I was worried or concerned about anything.
Many thanks.

December 16, 2019
Unprompted review
Rated 1 out of 5 stars

Misleading and stressful communication.

Provided wrong information about the parts of the property they would inspect.
The inspector was late on the day of inspection and did not review an important area within the property that was promised to be viewed.
After we made a claim in regards, it took weeks until they still did not admit the mistake, while offered a negligible refund.
Many phone calls and e-mails, many stressful moments in us willing to buy a property. Very sad.

December 12, 2019
Rated 5 out of 5 stars

Would recommend

From start to finish, quick and easy to communicate with! A rapid turnaround to complete the survey and send us the results. Would not hesitate to recommend!

December 10, 2019
Unprompted review

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