MM offered to survey the house ten days earlier than anyone else - and kept their promise. The Seller testified to the rigor with which Mr Russell carried out the survey. He sent his report the same... See more
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Not really sure what I paid £800.00 for! Paid for full structural survey, however any areas that may be troublesome on an old building i.e roof, report just says to get checked by a specialist, so fee... See more
Company replied
From the beginning when I was given a quote to the end when I received the timely report has been handled professionally by Miller Metcalfe Surveyors Ltd. I would recommend them. The surveyor has p... See more
Provided wrong information about the parts of the property they would inspect. The inspector was late on the day of inspection and did not review an important area within the property that was prom... See more
Company details
Information provided by various external sources
We are an independent, multi-disciplined surveying practice offering extensive coverage throughout England and Wales. All our Surveyors are Members or Fellows of the RICS who have joined us bringing with them a wealth of knowledge and experience. We provide a variety of services to include: Property Valuations for a number of different purposes, HomeBuyer reports, Condition Surveys and Building Surveys. Our Head Office is located in the North West of England where you will find our dedicated Sales Team, Case Management Team and Customer Care Advisors. We will ensure you receive a professional, reliable & efficient service. Our reviews speak for themselves! We look forward to hearing from you. Regards The Miller Metcalfe Survey Team
Contact info
The Cube, Coe Street, BL3 6BU, Bolton, United Kingdom
- 0800 007 3010
- louise.crompton@millermetcalfe.co.uk
- www.millermetcalfesurveyors.co.uk
3.3
Average
977 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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A very quick response to my application…
A very quick response to my application , with the surveyor ringing me from the property to give me details of his conclusions and followed up by receiving his written reply with in two days
December 9, 2019
Unprompted review
HAPPY WITH THE RESULT
December 7, 2019
Unprompted review
Extremely professional polite and…
Extremely professional polite and courteous will recommend them to my friends and family.
December 5, 2019
Unprompted review
Perfect
Perfect - survey completed in good time and explained everything very well
December 5, 2019
Unprompted review
Very quick to undertake survey.
Very quick to undertake survey. emailed the results within 48 hours. Great service cannot recommend highly enough. Many Thanks.
December 3, 2019
Unprompted review
Right on point .professional to the…
Right on point .professional to the letter .arrived when said he would. Did a full and honest report. Didn't find fault that wasn't there but found the faults that was there .I would recommend Miller and carter to anyone having a survey done. Thanks again for all of your advice.
December 3, 2019
Unprompted review
Better than their competitors
I had two reports commissioned for my house purchase and the Miller Metcalfe survey was of a significantly higher quality than the one performed by Connells.
November 29, 2019
Unprompted review
Great service quick,easy and very…
Great service quick,easy and very efficient.
November 27, 2019
Unprompted review
The surveyor was excellent
The surveyor was excellent, very thorough and he took the time to discuss the Homebuyer report with us afterwards. This really helped us get a better idea of what we were getting into as first-time buyers.
November 27, 2019
Unprompted review
Surveyors aren’t directly employed by Miller Metcalfe, be AWARE***
This company ADVERTISES itself as a National company! It is NOT. They are based in the northeast and sub contract EVERYTHING in the UK. The surveyor that valued my property PROVIDED a report that was NOT even VALID for use for a SHARED OWNERSHIP purchase. They did not meet the requirements of the valuation and then I had to chase and wait for weeks to rectify, but still NO RESOLUTION. My advice is USE local company’s who know your AREA!
November 22, 2019
Unprompted review
Reply from Miller Metcalfe Surveyors Ltd
Dear Kam,
We are sorry that you have had to leave such negative feedback about both our company and the service we have provided.
For the avoidance of doubt, I would like to confirm that our Head Office is based in the North West and we operate Nationally providing extensive coverage throughout England and Wales. We employ over 35 full time Surveyors and work very closely with a few Consultants. All Surveyors are based in their home towns, work within a set radius and are covered under our PI insurance.
I do not want to disclose too much about your instruction as this is a public platform however, I would like to confirm the following:
I have checked our system and note our report was delivered to you in a timely manner. You contacted our Client Relationship Team to advise the comparable evidence provided was not suitable and therefore the report could not be used. I can confirm that the comparable evidence used was the best available. Surveyors will always aim to gather information from recent sales on similar properties in the same location in order to support their end figure. If this information is not available they often have to look at further afield or consider sales from previous months and make relative adjustments.
You advised you cannot use the report and now need to instruct another Survey. I have advised that there is no need to instruct another report with a different firm and that we will review the report.
We will continue to communicate with you via our Customer Relationship Team and I can advise we will aim to provide our responses in a timely manner.
Kind regards
The Miller Metcalfe Survey Team
A prompt and professional service
A prompt and professional service. Thank you very much.
November 22, 2019
Unprompted review
Good thorough survey
Good thorough survey. Received earlier than expected.
November 21, 2019
Unprompted review
Not really sure what I paid £800.00…
Not really sure what I paid £800.00 for! Paid for full structural survey, however any areas that may be troublesome on an old building i.e roof, report just says to get checked by a specialist, so feels like I paid all that money to be told to spend more money again, whilst the report doesn't seem to say much apart from visibly it appears in satisfactory condition. Unsure how this report is any better than the cheaper homebuyer survey. Disappointing.
November 21, 2019
Unprompted review
Reply from Miller Metcalfe Surveyors Ltd
Thank you for your review.
We were quite concerned to read that you did not feel that the report addressed the issues that you expected it to. On investigation it was discovered that you had actually received the wrong type of survey and not the one that you originally instructed.
We immediately contacted you on discovery of this error and admitted that the error was our fault and an input system error. However following on from discussion and correspondence with yourself, where we did offer to re-inspect the property and prepare a new report, you decided that a refund of the fee paid allowing you to then instruct a new survey, would be the more acceptable resolution. This has now been processed and we wish you well with your future house purchase.
Kind regards
The Miller Metcalfe Survey Team
Very quick and efficient
Very quick and efficient, highly recommend
November 21, 2019
Unprompted review
Excellent service
A very thorough survey completed by Robert Pearson, who was also happy to discuss some of the issues arising with the property. The survey and report were completed within a week and the whole process was really helpful with the decisions I needed to make when considering the house purchase.
November 20, 2019
Unprompted review
Fast turnaround
Good customer service, fast turnaround of homebuyer report and raised a few important issues for us to look at further. Would definitely recommend. Thanks!
November 17, 2019
Unprompted review
Excellent service from Miller Metcalfe
Excellent service from Miller Metcalfe: the Surveyor absolutely put my mind to rest on a number of issues regarding a potential house purchase.
This was the second time I’ve used the company and I’m more than happy to recommend Miller Metcalfe without any hesitation.
November 16, 2019
Unprompted review
Prompt and efficient service good…
Prompt and efficient service good feedback and nothing any problem well pleased
November 16, 2019
Unprompted review
Miller Metcalf surveyors were really…
Miller Metcalf surveyors were really good , professional and easy to discuss my concerns with.
November 16, 2019
Unprompted review
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