Millers Jewellers Reviews 

327
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My wife had a gold bracelet which broke when a link near the fastening catch came off and was lost. I took this to Millers and spoke to their salesman who promised it could be fixed within 2 weeks for... See more

Rated 5 out of 5 stars

This is the first time I've purchased a watch from Millers. Ordered it Friday 26th December 2014 & delivered as agreed a.m.Tuesday 30th December by recorded delivery. The Rotary ladies' watch supplie... See more

Rated 5 out of 5 stars

Watch ordered online on Thursday 7th August, (Millers are closed on Thursday). Received email from James advising out of stock situation on Friday 8th August, stock to be available for despatch Mo... See more

Rated 5 out of 5 stars

I ORDERED A CITIZEN ECO DRIVE FOR MY PARTNER WHICH ARRIVED ON THE DAY STATED WHEN I ORDERED. THE ITEM WAS WELL PACKAGED SO NO DAMAGES. I HAD SEEN THE WATCH ON VARIOUS OTHER WEBSITES FOR SLIGHTLY MORE... See more

Company details

  1. Watch Store

About Millers Jewellers

Information provided by various external sources

As Wolverhampton's oldest Jewellers we are confident in our ability to provide the highest level of customer service - there is a good reason why we have been around for over 140 years!

We encourage you to contact us and we are always happy to assist in store, by telephone or email.

We have been selling Rotary since 1929 and over the years we have, and continue to, widen our range of brands based on what our customers require and we now also stock Bulova Watches, Citizen Watches, Dreyfuss & Co Watches, J & T Windmills Watches and of course Rotary Watches.

Although online currently our main focus is watches we are a traditional Jewellers and provide a complete service from Jewellery valuation, jewellery and watch repair and restoration to sales and advice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

327 reviews

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4.9

All reviews

(327)

1 review in the last 12 months

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Rated 5 out of 5 stars

"rare breed of dealers"

Hi Richard
Many, many thanks, great watch, fantastic price and most of all, brilliant service, if only all stores were like you
It is reassuring to find a company like yours who care about their customers and the products they sell, you are a "rare breed of retailers"
You and your company lead from the front on service, others will have to change or fall by the wayside
There is for me, only one jeweller," Millers of Wolverhampton"
Once again Richard, my personal thanks to you and your team
Kind regards
David (Lindop)

August 4, 2014
Unprompted review
Rated 5 out of 5 stars

Great Website and amazing communication from Millers

Had a great experience dealing with this company.
Will be buying more watches again from Millers.
Prices were the best online.
Communication from them was quick and to the point.
Would highly recommend them to family and friends and anyone else that asks about it.
Postage was quick and I was informed every step of the way.
Not many company's out there that provide a great experience when online shopping, I should know as I buy everything online.
Great job guys I am very impressed with your website and the way you dealt with my order, if I lived closer I would come in and buy you a coffee.
Thank you very much
Regards
Joe Alves

July 31, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I ordered this watch for my Husband on July 15th at 20.56pm on line, the watch arrived on the July 17th at 11.30am as promised. I had several E mails from James updating me and advising me when to expect delivery.
Thank you Millers Jewellers for a quality Rotary Watch at a very competitive price delivered with an equally quality service.

July 25, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service and extremely efficient and helpful

I was looking for a watch to mark 25 years service similar to the ones previously provided. I found Millers on google and from then it was so easy for me. The service was first class, the checks on the engraving appreciated not once but twice. Delivery was promised and was on time. Plus the price was very competitive. I know where to go for the next one..

July 18, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered the watch and requested a certain delivery date. I was emailed to confirm this and also a time window for delivery. Service was spot on. The watch itself was just as expected and came well packaged.

July 15, 2014
Unprompted review
Rated 5 out of 5 stars

5***** Service - Highly Recommend

I ordered a Rotary pocket watch as a present for my best man for my wedding. Unfortunately the watch was out of stock but they kindly ordered me one in.

There was a slight delay (48 hours) with Rotary sending out the watch, Millers jewellers were excellent in keeping me regularly informed of progress without me needing to chase and James who was dealing with my order provided a first class customer service - they even offered me free engraving as a gesture of goodwill for the delay.

I found them to be very competitive on price and would highly recommend them. I will certainly be a repeat customer.

Thanks again Millers for your excellent service.

July 11, 2014
Unprompted review
Rated 5 out of 5 stars

First class all the way

I purchased my new watch with reservations as it was very much cheaper than I had seen in the shops. It arrived as promised following several e- mails to keep me updated and was just as described.
The service I received was second to none. Especially from James who even replied to my e-mail after the watch had arrived advising me on the cost of taking out links and what I should pay.
I would highly recommend Millers as they treat you as a customer should be treated and not as a number.
Very refreshing in this day and age
Thank you again !

July 10, 2014
Unprompted review
Rated 5 out of 5 stars

5 Star Service!

Just want to say I am delighted with the quick, efficient service I received when I purchased a watch with Millers recently, best online price and delivered next day as promised,

July 7, 2014
Unprompted review
Rated 5 out of 5 stars

Treakle Top

Exellent Servvice in all respects
It was my mistake ordering a watch with a Stretch bracelet . T.P

June 21, 2014
Unprompted review
Rated 5 out of 5 stars

5 Star Service!

I was delighted to find the Rotary watch I had been looking for at such a reasonable price. It was even better when free engraving was offered. The service was friendly and very efficient. My only disappointment was the faulty strap buckle. However, this was sorted out immediately with a smile. i wouldn't hesitate to recommend Millers Jewellers to friends and family.

June 17, 2014
Unprompted review
Rated 5 out of 5 stars

Really helpful, great products, fast delivery

Very happy with the service I received, everyone that I spoke to were very helpful and resolved my query in a promt manner, delivery times were amazing as my purchase was a present for my partner, so I needed it by a specific day, he was not disappointed as it arrived in good time! Would definately recommend this company to anyone, great prices and quality products!

June 16, 2014
Unprompted review
Rated 5 out of 5 stars

Proper old-fashioned customer service

I recently purchased a Citizen watch from Millers Jewellers for my son's 21 st birthday present. Unfortunately the watch he'd originally selected was no longer available, as Citizen had discontinued the model. Following my online order, Millers emailed me with an apology and alternative suggestions in a similar style to the one he'd originally chosen. It was also nice to receive an unprompted phone call, to ensure we were happy with their service, and I liaised with James and Richard about choosing an alternative model. Once chosen, Millers fulfilled the new order quickly, keeping me informed throughout the process, and refunded the balance promptly. As a gesture of good will, they also engraved a short message on the watch back. It is so refreshing to find good old-fashioned service and value like this in today's online retail world, and I told them so!.

June 16, 2014
Unprompted review

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