The staff were friendly, helpful and knowledgeable. They were more than happy to keep fetching different boots for me to try. They also applied an unexpected discount. The staff are better than other... See more
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Indoor Shooting Stick: I was looking for a very small footprint chair or stool that I could use indoors - hence the shooting stick idea. I went into the Newark Millets and spoke to jessie. she got... See more
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First visit previous day slightly marred by abrupt manner of staff member. Returned following day (14/7) to be greeted by friendly and helpful staff ( Rebecca and Jessie) so felt more confident buying... See more
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Went into the Newark store to buy some walking boots for myself and some outdoor clothing for my husband. I cannot thank the assistants Rebecca and Claire enough, they were extremely helpful, friendly... See more
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Company details
About Millets - Newark
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 10, St Marks Place, NG24 1XT, Newark, United Kingdom
- 01636 557177
4.8
Excellent
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great customer service
The coat I bought online was too small so visited the local shop and the staff were very helpful as usual to find an alternative for me
November 27, 2021
Reply from Millets - Newark
Good Morning,
We appreciate you for taking the time to leave us this review!
I'm really glad to hear you've had a positive in store shopping experience with us.
Also it's great to read staff assisted in finding the correct exchange.
If you need any further information in the future, please don't hesitate to contact us back.
We hope to see you again soon!
Kind Regards,
Jasmine,
Millets Online Review Team.
Great service
Great service from Vicky, Silvia and Francis. Very friendly and helpful. Best old school customer service.
November 26, 2021
Unprompted review
Reply from Millets - Newark
Hello Simon,
We appreciate you for taking the time to leave us this review!
I'm really glad to hear you've had a positive in store shopping experience with us.
Also it's great to read Vicky, Silvia and Francis was friendly and helpful.
If you need any further information in the future, please don't hesitate to contact us back.
We hope to see you again soon!
Kind Regards,
Jasmine,
Millets Online Review Team.
Bought my Berghaus boots at Newark…
Bought my Berghaus boots at Newark shop. Didn't have my size but tried on various others with the very helpful girl at the shop. In the end had to order a pair at no extra cost and have them sent to my house. Very efficient and helpful staff. Boots have rubbed at the back of my heel but otherwise seem to be waterproof which my other goretex Berghaus were not, after walking my dogs in them daily for a few months. Service excellent, boots which were over £100, hopefully will be as good once I get them bedded in.
November 9, 2021
Reply from Millets - Newark
Hi Helen,
Your review means a lot to us! Thanks for taking time out of your day to provided feedback about your recent experience with us here at Millets, we’re pleased that your experience was a good one.
Thank you for shopping with us!
Kind Regards
Jordan
Millets Online Review Team
I went into Millets Newark on Thursday
I went into Millets Newark on Thursday, Vicky & Nicole were very helpful very polite & smiled all the time , thank you
October 9, 2021
Unprompted review
Reply from Millets - Newark
Hi there,
Thank you for leaving this wonderful review.
I'm so glad to hear that you were happy with your recent in store experience!
We hope this means we'll be seeing you back around her again in the future.
Kind regards,
Bekki
Millets Online Review Team
Excellent service
October 5, 2021
Reply from Millets - Newark
Hi Sandra,
Thank you for your feedback.
We are pleased to hear that you are happy with our service.
We hope to hear from you soon.
Kind regards
Nora
Millets online review team.
Lovely staff
Lovely staff, shout out to Silvia at the till, she made my day!
September 26, 2021
Unprompted review
Reply from Millets - Newark
Hello Sam,
Thank you for taking the time to leave a review.
Its great to hear that you have had such a good experience in store with Silvia making your day.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind Regards,
Emma,
Millets online review team.
Excellent service by Sandra & Rebecca…
Excellent service by Sandra & Rebecca today.
September 26, 2021
Unprompted review
Reply from Millets - Newark
Hello,
thank you for leaving a review.
its great to hear that you have had a positive experience in one of our stores receiving great service from Sandra and Rebecca.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind Regards,
Emma,
Millets online review team.
Saturday
Came in on Saturday and was served by Silvia. Silvia was great. She had a great sense of humour and was very cheerful. I went away with the perfect coat and was very happy.
September 21, 2021
Unprompted review
Reply from Millets - Newark
Hi Robert,
Thank you for taking the time to leave this review.
It's great to hear about your positive experience you had with us and also for Silvia for her great sense of humor when dealing with customers.
I will pass this feedback to the store manager for you.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind regards,
Christian
Millets Online Review Team.
Very happy with service
September 18, 2021
Reply from Millets - Newark
Hi Janet, thank you for taking your time to leave your lovely review.
It's great to hear that you are satisfied with the service we have provided!
If you need any help in the future please don't hesitate to let us know.
We hope to hear from you again soon.
Kind regards,
Ria,
Millets Online Review Team.
Outstanding shopping experience
My recent visit to the local Millets store in Newton Abbot proved to be another excellent experience. The staff were incredibly helpful and friendly. They went out of their way to provide great advice and unrivalled customer service. Thank you so much and l look forward to seeing you all again soon.
July 18, 2021
Reply from Millets - Newark
Dear William,
Thank you for your recent review and I'm glad to hear that your experience in-store was a good one.
Hopefully, we'll see you again in the future.
Many Thanks,
Aimee,
Millets Online Review Team
Great service and it was almost 5 stars…
Great service and it was almost 5 stars but for the errors in the emails regarding delivery. The delivery company wasn't correctly identified and the link to the delivery web site didn't work. It was actually delivered by DHL which delivered 2 hours prior to the notified time and dropped it on the doorstep and ran! The staff in store were friendly and helpful. The walking trousers were comfortable but the pockets are a little small.
July 10, 2021
Reply from Millets - Newark
Hi David,
Thank you for leaving us a review.
I am pleased to hear that you are happy with your recent online shopping experience and this has been fed to our customer care team.
We look forward to seeing you again soon.
Many thanks,
Iqbal,
Millets Online Review Team
Came in looking for some festival gear…
Came in looking for some festival gear for an upcoming event. Vicky who helped us was super lovely! Incredibly knowledgeable about the products and recommended items from experience. will be shopping here again. Thanks
June 30, 2021
Unprompted review
Reply from Millets - Newark
Hi Kate,
Thank you for leaving us a review.
I am pleased to hear that you are happy with your recent in store shopping experience.
We look forward to seeing you again soon.
Many thanks,
Fiona,
Millets Online Review Team
Monday morning
Very happy with the help I received today from Sandra and colleague. They were extremely helpful and I purchased everything that I had been looking for without any trouble thank you.
June 21, 2021
Unprompted review
Reply from Millets - Newark
Hi Hillary,
Thanks for the wonderful review.
Nothing pleases us more than when our customers are happy!
We look forward to seeing you again soon.
Many Thanks,
Shauna
Millets Online Review Team
Very friendly and cheerful staff
Very friendly and cheerful staff. Really happy to help with everything I wanted. Vicky dealt with my exchange very efficiently and I was made to feel like a valued customer
April 24, 2021
Unprompted review
Really quick delivery well done guys
April 11, 2021
These shsoes were made for walking!
I've been a wearer of Merrell Chameleon walking shoes for many years, but my third pair recently began letting in water through the well-worn heels - time for some new ones! I searched many websites looking for the best price for a replacement pair. After an hour of looking I hit gold with Milletts. Exactly the shoes I was looking for, and at a price significantly lower than competitors. I ordered the shoes and waited for their arrival. This was the only disappointment...Hermes, the parcel company, took three days to get them to me; at no time could I track their journey, ensuring I was home to take delivery. Now looking forward to giving the new shoes an outing...once the Covid regs. allow me to leave home!!!
January 12, 2021
Millets customer service in the Newark…
Millets customer service in the Newark store is appalling. Extremely rude shop assistant who refused to refund an item & had zero people skills. I will never shop from Millets again. Terrible experience. Poor organisation in their store. Very unpleasant staff.
December 5, 2020
Reply from Millets - Newark
Hello customer,
Thank you for your review today.
I am sorry to hear of the issue you have encountered while ordering from us.
To enable me to investigate this can I please ask you to email into onlinereviews@millets.co.uk quoting reference "TrustPilot #14556467".
Thanks in advance,
Matthew,
Millets Online Review Team
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