The staff were friendly, helpful and knowledgeable. They were more than happy to keep fetching different boots for me to try. They also applied an unexpected discount. The staff are better than other... See more
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Indoor Shooting Stick: I was looking for a very small footprint chair or stool that I could use indoors - hence the shooting stick idea. I went into the Newark Millets and spoke to jessie. she got... See more
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First visit previous day slightly marred by abrupt manner of staff member. Returned following day (14/7) to be greeted by friendly and helpful staff ( Rebecca and Jessie) so felt more confident buying... See more
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Went into the Newark store to buy some walking boots for myself and some outdoor clothing for my husband. I cannot thank the assistants Rebecca and Claire enough, they were extremely helpful, friendly... See more
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Company details
About Millets - Newark
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 10, St Marks Place, NG24 1XT, Newark, United Kingdom
- 01636 557177
4.8
Excellent
211 reviews
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5* service from the Newark store. …
Vicky couldn’t have been more helpful over the phone and when I subsequently went into the shop to exchange my walking boots.I noticed she and the other member of staff were equally friendly and professional to other customers .I’d definitely return to this store.
April 11, 2022
Unprompted review
Reply from Millets - Newark
Hi Cait,
I appreciate you taking the time to leave a review.
I am pleased you're happy with the excellent service you have received from our helpful colleague Vicky in-store!
I hope you continue to shop with Millets in the future.
Thanks,
Sam
Millets Online Review Team.
Becky at Newark was very helpful on…
Becky at Newark was very helpful on Phone and had Goods discussed ready and waiting when i visited Newark Branch two hours later
April 9, 2022
Unprompted review
Reply from Millets - Newark
Hi Patrick,
Thank you for taking the time on leaving a review.
I am really happy to hear that you are pleased with your purchase and our service.
We look forward to see you shopping with us again.
Thank you
Ruby,
Millets Online Review Team
Swift and easy service
I was served by Silvia in the Newark branch. She quickly checked that the right size shoe was in stock and found a pair for me to try on. Once I was happy they fitted she took them to the till for me to pay. The service was swift and easy.
April 9, 2022
Unprompted review
Reply from Millets - Newark
Hey Kevin,
Thank you for taking the time to leave this review.
It's wonderful to hear about your positive shopping experience in our Newark store!
We're very pleased that Silvia has provided swift and valuable service throughout your visit.
Thank you for choosing Millets, we hope to hear from you again soon!
Many Thanks,
Csenge
Millets Online Review Team.
Very helpful staff and was able to…
Very helpful staff and was able to purchase what I wanted.
April 8, 2022
Unprompted review
Reply from Millets - Newark
Hi Kevin,
Thank you for taking the time to leave us a great review!
I am delighted to hear that you are happy with the assistance provided by our team when visiting us in-store.
We hope to see you shopping with us again soon!
Thanks,
Laura,
Millets Online Review Team.
Good service and saving
April 7, 2022
Unprompted review
Reply from Millets - Newark
Hi Ernest,
Thank you for taking the time to leave your positive review.
I'm happy to hear that you have had a great experience with our service, and you love the great price and the product received.
We look forward to you shopping with us again soon.
Have a nice day!
Molly
Millets Online Review Team
Great Newark store experience!
Went into Newark store today and was greeted by Heather on the till and Rebecca. My son needed some walking boots for his next Gold DofE event. We knew what we were after and Rebecca was keen to help until she was needed elsewhere and then Heather took the reins. Both very knowledgeable. Checked the fit was correct. Price matched when I could see that I could get them cheaper elsewhere. Great service. Definately would shop again at this store. Brilliant shopping experience
April 7, 2022
Unprompted review
Reply from Millets - Newark
Hi Rebecca,
Thank you very much for leaving us this 5* review!
I am happy to hear the service you were provided by the store and the store staff in Newark. 5* review.
Hope we have left a great impression and will see you shop with us again soon!
Many thanks,
Sohail,
Millets Online Review Team
Come shop at millets
I cannot honestly recommend this shop enough. Came in yesterday and was greeted with smiles. Vicky chatted with me about exactly what I wanted and went away feeling like I was a really valued customer.
April 5, 2022
Unprompted review
Reply from Millets - Newark
Hello Clive,
We appreciate you for taking out the time to leave us this review!
I'm really glad to hear you've had a positive in store shopping experience with us thanks to Vicky and you left feeling like a valued customer.
We hope to see you again soon!
Thanks,
Jasmine,
Millets Online Review Team.
Excellent customer service.
I was served by Sandra and Rebecca who gave me excellent information on my purchase and great customer service. I will definitely return to this store ( 1480 ) Thank you.
April 3, 2022
Unprompted review
Reply from Millets - Newark
Hi Jon,
Thank you for taking the time to leave a review.
I am happy to hear that you have received such a great customer service experience from both Rebecca and Sandra.
Thank you for the positive feedback.
Regards,
Daryl,
Millets Online Review Team.
Very helpful staff
Helen and Becky were friendly and helpful. They found me a 3 in 1 jacket that fits really well for a bargain price.
March 29, 2022
Unprompted review
Reply from Millets - Newark
Good Evening,
Thank you for your review.
I am pleased to hear that Helen and Becky were very helpful and ensured your needs were met.
We will be sure to feedback your words to Helen and Becky.
We hope to see you shopping with us again soon.
Thank you,
Tanya,
Millets Online Reviews Team
Customer service was absolutely…
Customer service was absolutely fantastic today (11.03.22) Very helpful and knowledgeable. Thanks Becky for your help and also to your colleague, who also helped. Great team work, nothing was to much.
March 11, 2022
Unprompted review
Reply from Millets - Newark
Hey Natalie,
Thank you ever so much for leaving a fantastic review.
I am truly delighted to hear that you've received outstanding customer care and assistance from Becky and the rest of our in-store team.
Our main goal is to provide all of our customers with the highest quality products and services, so I'm pleased to hear that this is exactly what you received shopping with us.
We hope to see you again soon!
Have a great weekend!
Chloe,
Millets Online Review Team.
OEX Rucksack
I visited my go to shop ‘Millets’ in Newark today and purchased a rucksack/day sack (£50 off) and a pair of Brasher Socks; both then came with additional 20% off. I was welcomed into the shop and left to browse. Heather came and chatted with me about the rucksacks I was looking at and I felt no pressure. I could not fault the whole shopping experience; Heather and Becky were excellent ambassadors for Millets.
March 7, 2022
Unprompted review
Reply from Millets - Newark
Hello, John.
Thank you for taking the time to leave us such a fantastic review!
It's great to hear that you have been satisfied with the service we have provided throughout your ordering process.
I hope that you'll continue to shop with us at Millets in the future!
Cheers,
Jake,
Millets Online Review Team
One order and too much hassle
One order. arrived at two different collection points. Had to be returned due to still having a booby trapped security device fitted to the clothing.
The returns service is another nightmare.
The website doesn't provide details of where the "In Post" lockers are located and "In Post" don't provide details either. So now I have further agravation trying to sort out a return and refund which will also leave me out of pocket as the item has increased in price since purchased.
Problem is now resolved. It was a lot easier to remove the ink tag than to navigate Millet's return service. For anyone else who needs to remove an Ink Tag, just look it up on You Tube. takes a couple of minutes.
February 17, 2022
Reply from Millets - Newark
Hi Steve,
Thank you for taking the time to leave us this review.
I apologies for the inconvenience you have had while shopping with us.
Should you require any further assistance, please feel free to email us with your full name, order number, email and billing address including post code to onlinereviews@jdplc.com quoting review reference #10033037 as the email subject.
Thank you,
Jami,
Millets Online Review Team.
Needed some walking boots from the…
Needed some walking boots from the Newark branch for my 11 year old. Rebecca and Sandra were both helpful and attentive making the shopping experience a pleasure.
Many thanks
February 12, 2022
Unprompted review
Reply from Millets - Newark
Hello Jane,
Thank you for taking your time to leave us a review.
We are happy to hear that you are pleased with the service you received from our colleagues, Rebecca and Sandra.
We hope you shop with us again soon.
Cheers,
Saanyah,
Millets Online reviews team.
Great service from Helen at the store…
Great service from Helen at the store In Newark-on-Trent today, really helpful in finding what I was after and looking after my dog so i could use the changing room.
Excellent customer service. Thank you.
February 10, 2022
Unprompted review
Reply from Millets - Newark
Hi James,
Thank you for taking the time to leave your positive review.
I'm happy to hear that you have had a great experience with our staff in store, and they have been able to provide you with the best service so you could find the perfect product for you. I do hope to hear that you are happy with this purchase.
We look forward to you shopping with us again soon.
Have a nice day!
Molly
Millets Online Review Team
Really friendly and helpful staff
Visited earlier today and Helen and Vicky were both brilliant. I had a screaming 3 month old with me but they weren't phased at all, instead helped me find exactly what I needed and even spent time chatting to my daughter while I tried bits on. Usually I'd have walked out when she starts crying but they both were so friendly and helpful, it really eased my anxiety while shopping!
February 3, 2022
Unprompted review
Reply from Millets - Newark
Hi Han,
Thank you so much for taking the time to leave us such a lovely review!
I'm absolutely delighted to hear that Helen and Vicky were so helpful and that they made you feel comfortable.
We hope to see you shop with us again in the future.
All the best,
Charlotte,
Millets Online Review Team.
Shopping at Millets
Yesterday I visited the store to purchase some walking/hiking boots. Sandra the assistant was attentive and very patient and made our shopping experience a pleasure.
February 2, 2022
Unprompted review
Reply from Millets - Newark
Hi Karen,
Thank you for taking your time to leave your lovely review.
It's so nice to hear that you have been impressed with the service Sandra provided for you when shopping for some new walking boots!
We hope to see you shopping with us in the future.
Thanks,
Ria,
Millets Online Review Team.
Will shop here again
Needed a warm coat so called into my local millets. Was served by Becky who was very knowledgeable in what she was selling me. Went away feeling like a very valued customer. Will definitely be back for more walking clothes in the future as everyone seemed really cheerful.
January 28, 2022
Unprompted review
Reply from Millets - Newark
Hey David,
Thank you ever so much for leaving a fantastic review.
I am absolutely delighted to hear about the pleasant experience you've had in one of our stores and that Becky who is part of our in-store team was able to offer you excellent customer service and assistance whilst shopping for a nice warm winter coat.
Our main goal is to provide all our customers with the highest quality products and services, so I'm pleased to hear this is exactly what you received shopping with us.
We hope to see you again soon.
Have a lovely day!
Chloe,
Millets Online Review Team.
Another amazing visit to Millet
Another amazing visit to Millet. Newark, I don't live locally but whenever I'm in area I always go and buy something, staff is knowledgeable, very helpful and polite. Vicky served me on my last visit, nothing was too much trouble. Thank you again
January 22, 2022
Unprompted review
Reply from Millets - Newark
Good afternoon Nat,
We appreciate your fantastic feedback.
We're really pleased to hear that your time shopping with us has gone so well and that our team have managed to help you whilst shopping with us.
If you require assistance in the future, please contact us so we can help you.
We hope you will take the time to shop with us again.
Kind regards,
Alfie
Millets Online Review Team.
I returned some walking shoes for my…
I returned some walking shoes for my wife this morning after swapping them yesterday for a pair bought on line. The online receipt was given in with the return so I only had the receipt given to me by the shop which didn’t have the last four digits of my credit card. After asking to see my credit card statement to show that I had paid for the item in the first place I was told I could have a credit to spend later. I did not want a credit note but a refund. After all this nonsense the assistant found my purchase on her computer and refunded my card. I was made to feel like a criminal and frankly the girl behind the tillcertainly could do with a lesson in customer relations. There was never a smile or any form of sympathy for the problem that she had made. I am seventy five years old and think she should have more respect for her elders - and a little more understanding.
December 30, 2021
Unprompted review
Reply from Millets - Newark
Hi Tony,
Thank you for taking the time to leave a review.
I'm sorry to hear you were not happy with your shopping experience when visiting store to return your wife's walking boots.
Should you wish to, please contact us at onlinereviews@jdplc.com quoting your review reference #10025405 in the subject heading and provide your order number, full name and billing address so we can assist you with this further.
Kind regards,
Rebecca,
Millets Online Review Team.
Excellent advice and service from the Newark Branch
Excellent advice and service from staff. Slight problem on one of the walking boots I purchased. The Manager and staff sorted it out, promptly ordering a replacement pair which arrived at my house very quickly which saved me the journey to the Newark Branch again. Thank you. The replacement boots are absolutely fine and I am very happy with my purchase and would recommend Millets to anyone.
December 13, 2021
Reply from Millets - Newark
Good Afternoon,
Thank you so much for taking the time to leave us a great review!
I am delighted to hear that you are happy with the level of service you have received with us at our Newark Branch. This will be passed on.
We hope to see you shopping with us again soon.
Many thanks,
Hannah,
Millets Online Review Team.
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