Good choice of products and some reasonable prices/offers on, they accept blue light discount, but not able to use gift card online and Miller stores are far and few in between these days. The shorts... See more
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Review summary
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Reviews shaping this summary
We needed to buy some equipment for my son's school trip to Norway. Not knowing anything about what was needed we went into the Worthing store to get some advice. Shaun was so knowledgeable and help... See more
Company replied
Attended to as soon as I walked in without any pressure or expectation by the staff. Very helpful and easy mannered staff who make using the store easy. I found exactly what I was looking for and prog... See more
Company replied
Great customer service. Purchased walking shoes on line. Prompt delivery and excellent quality. Unfortunately had to return as a bit small for me. Kept in loop re transit and return an received ref... See more
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Company details
About Millets
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
United Kingdom
- 0161 393 7060
- www.millets.co.uk
4.4
Excellent
103K reviews
Asks customers to review
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My order was despatched and arrived…
My order was despatched and arrived quickly. I was very pleased.
August 22, 2026
Reply from Millets
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
It was an easy process and item arrived…
It was an easy process and item arrived quickly with no issues. Product was also in perfect condition and exactly what was ordered. Very pleased.
August 22, 2026
Reply from Millets
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Super cheap rent that defied all odds…
Super cheap rent that defied all odds and held up for Reading Festival.
August 22, 2026
Reply from Millets
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Failed to deliver the item on time due…
Failed to deliver the item on time due to giving courier incomplete address and only resolved through direct contact with courier company. No help from customer services despite reaching out to them.
August 22, 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Website was easy to use
Website was easy to use, order was processed quickly and I was kept updated as to where the package was. Product was what I hoped it would be quality wise.
August 21, 2026
Reply from Millets
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Fishing day shelter
Ordered a fishing day shelter,arrived way quicker than expected in perfect condition,from the initial order to delivery was faultless.
August 22, 2026
Reply from Millets
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Knowledgeable staff
We needed to buy some equipment for my son's school trip to Norway. Not knowing anything about what was needed we went into the Worthing store to get some advice.
Shaun was so knowledgeable and helped a somewhat fashion conscious teen into willingly trying (and liking) some walking boots and waterproof trousers, which he actually said had a 'nice fit'. SUCCESS.
It will be great loss to our high street that we are losing this shop, online shopping lacks the personal knowledge and expertise from going and having these conversations.
September 1, 2026
Unprompted review
Reply from Millets
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
We were served today by Daisy
We were served today by Daisy , we found her friendly, happy and great customer service.
September 1, 2026
Unprompted review
Reply from Millets
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Reply from Millets
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
One of the last best outdoor stores around
Attended to as soon as I walked in without any pressure or expectation by the staff. Very helpful and easy mannered staff who make using the store easy. I found exactly what I was looking for and progressed through the checkout smoothly without issue. Superb store with magnificent customer service. One of the last outdoor stores left. I recommend visiting, one of the best stores in the local area.
September 1, 2026
Unprompted review
Reply from Millets
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
You cancelled my order because you…
You cancelled my order because you didnt have the item to sell, I even paid extra for quick delivery bexause i needed the item. Then i waited 5 days for my money back. Waste of time, never again.
Don't email me again
August 6, 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Friendly staff and excellent service.
Friendly staff and excellent service.
September 1, 2026
Unprompted review
Reply from Millets
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Beware
Delivery great, refunds take excessive amounts of time- weeks before received. In today’s world that is not good enough. A refund should not take 3 weeks!
August 18, 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Reply from Millets
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Great products at very good prices
Great products at very good prices. I bought two pairs of walking shoes knowing that they'd be my exact size and not some fake rubbish.
August 22, 2026
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
What I described I wanted I was offered and then it was quickly delieverd!
What I wanted I descibed and got sent pictures just right then I ordered it and it came quickly
August 22, 2026
Reply from Millets
Hi,
Thanks for taking the time to leave us your review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Just amazing to order from the comfort…
Just amazing to order from the comfort of our living room with an organisation like millets where we can trust the quality and the prices.
The parcel arrived exactly when you guys said it would too.
August 22, 2026
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
Ordered beach shoes for holiday they…
Ordered beach shoes for holiday they are fantastic
Quick delivery
Good services
August 17, 2026
Reply from Millets
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Delivered on time!
Delivered on time!
The tent was as described and withstood strong winds and heavy rain.
The price was good, as it was reduced.
Thank you.
August 22, 2026
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
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