Missyeti Reviews 112

TrustScore 1.5 out of 5

1.5

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Rated 4 out of 5 stars

It’s not a bad dress. Material was polyester satin so not as luxurious as a high end wedding dress but for £150 im not complaining. It’s well made, fully lined and as pictured. Had awful fake buil... See more

Company replied

Rated 1 out of 5 stars

STAY AWAY! If I could give a zero rating I would. Ordered 2 dresses, one arrived about 6 weeks later and was charged for 2! Have been contacting them via email, live chat and mail box is constantly fu... See more

Rated 1 out of 5 stars

Do not order from this company. Paid for express shipping on the 4th Feb it is now the 15th. Asked for refund as needed the item sooner and they tell me I can’t cancel order as it has been shipped, ho... See more

Rated 1 out of 5 stars

Order dress, too small and can't contact anyone for refund. Sent multiple messages, phone calls, all options of contact and still nothing. Seems I won't be able to return so £150 down. Bad customer se... See more

Company details

  1. Clothing Store
  2. Shoe Store
  3. Women's Clothing Store

Written by the company

100% handmade dress for all Occassions.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

112 reviews

5-star
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1-star

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Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

DO NOT USE MISSYETI

**EDIT** eventually got the return address and sent back two dresses and was told on 15th January I would receive a refund less postage which I still haven't got a month later.
___________________________________________

Ordered (and paid) for three dresses, only two arrived. No paperwork in parcel, no labels on dresses. One dress the lining on sleeves so tight can't get hand through and the other described and pictured as long sleeved and has arrived as short. Had one response to my many emails and now my emails just bounce back. The quality of the dresses look fine for the price if they were as described or fit for purpose. Luckily got sorted from a different company in time for the big occasion.

EDIT: ORDER NUMBER 1670

November 3, 2023
Missyeti logo

Reply from Missyeti

I'm truly sorry for the inconvenience and disappointment caused by the incomplete order and the mismatched descriptions. This falls short of the standard we aim to uphold. Your experience matters to us, and we'd like to resolve this issue promptly. Please provide your order details, and I'll personally ensure our team addresses this situation and provides a suitable resolution.

Your patience is greatly appreciated.

Rated 1 out of 5 stars

This is a fraudulent company that won't honor its return policy!

I bought 3 items from Miss Yeti. 1 item never arrived and the second items did not fit me.

I tried to return the items immediately and followed the process on the website which was to email them and ask for the return address.

Miss Yeti acknowledged my email but never provided me with the return address so I have been unable to return and get a refund for the items I bought. I have followed up multiple times via email and they have now blocked me.

I am extremely upset as this is fraud!!

December 8, 2023
Rated 1 out of 5 stars

I placed my order over a month ago and…

I placed my order over a month ago and have not received it and have contacted the company twice for assistance and the first time they said they didn't have an order for me and the 2d email they haven't responded to.

October 23, 2023
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Reply from Missyeti

'm sorry to hear about the delay and the lack of assistance you've experienced. This isn't the level of service we aim to provide. Please provide your order details, and I'll personally look into this matter to ensure we resolve it promptly for you.

Your patience is appreciated.

Rated 2 out of 5 stars
Missyeti logo

Reply from Missyeti

I'm sorry to hear about the delay in your refund. Please reach out to our customer support team with your order details so that we can expedite the process and ensure your refund is processed promptly. Your satisfaction is important to us, and we'll do our best to resolve this matter for you as soon as possible. Thank you for your patience.

Rated 1 out of 5 stars

Terrible!!

Terrible!!
They sent a dress that I didn’t order, but they didn’t give me back the shipping fee!! I can’t believe such an unreasonable business!!
And also a white dress that sent me had a stain and the material was extremely cheep!

August 28, 2023
Rated 5 out of 5 stars

Excellent service and good quality…

Excellent service and good quality dress. will order soon.

September 20, 2023
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Reply from Missyeti

Thank you for your kind words! It's wonderful to hear that you had an excellent experience with the service and received a good quality dress. We look forward to serving you again on your next order.

If you have any more questions or need assistance in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

It is very nice

It is very nice. I love the dress.

August 16, 2023
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Reply from Missyeti

That's wonderful to hear! I'm delighted to know that you love the dress. If you have any more comments, questions, or need assistance with anything else, feel free to let us know. Enjoy wearing your dress!

Rated 1 out of 5 stars

SCAM

They tried to take down my previous review.
I never received my order or a refund.
You can clearly see on their website that the reviews are fake (barely any dresses had a single review, today almost every dress has 5-10 reviews worthy of a distinction in an English class essay assigment).
Here on Trustpilot, a girl named Marilisa de Melo Freire made a bad review but accidentally added 5 stars (or they fiddled with it, I wouldn't be surprised, they are scammers).
I hope a trustpilot emploee sees this and makes sure the honest bad reviews are not taken down. I have all the proof needed.

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

Vert disappointed

My dress unfortunately looks nothing like the picture .
I would like to arrange a return. The sleeves aren’t sheer like the picture and the edging on the neck line is totally different . I bought my dress as a mother of the bride and had to find something alternative to wear which was most inconvenient. Very disappointing xx

August 27, 2023
Rated 1 out of 5 stars

Worst Company Ever

I purchased a dress and paid for express delivery. The item dd not arrive. I chased and chased with limited response and the item still never arrived. I then reported this to my credit card and Miss yeti had the cheek to send an image of a parcel as proof of so called delivery.

Avoid this company!!

July 29, 2023
Rated 5 out of 5 stars

Poor quality

I received the dress wed. yesterday and I didn't like it. The quality is poor and it's not the same as the photo on the website.
I want to return it and get my money back.
I didn't like the service or the lack of information about the order while waiting for the dress to arrive.
The size was wrong. I bought the 10 and
they sent the 9.
I demand that the money be returned to the card on which the purchase was made,
I'm publishing my thoughts on Google and others plataforms so that no one else in the UK is fooled.

September 15, 2023
Unprompted review
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Reply from Missyeti

I'm sorry to hear about your disappointing experience with the dress and the service. It's important to ensure you receive the product you expect, and I understand your frustration.

You can leave your queries at Info@missyeti.com

Rated 4 out of 5 stars

Wedding dress

The quality of the dress was surprisingly good, and though delivery took longer than expected, I was provided with full traceability of my parcel. I was also very pleased with the responsiveness and support from the missyeti team when I contacted them with inquiries regarding my parcel.

August 23, 2023
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Reply from Missyeti

Thank you for sharing your positive experience with Miss Yeti. It's great to hear that you were pleasantly surprised by the quality of the dress and that the customer support team was responsive and helpful with your inquiries. We appreciate your feedback and hope you enjoy your dress. If you have any more questions or need assistance in the future, don't hesitate to reach out.

Rated 1 out of 5 stars

Scam!

Scam!
I ordered a dress from the website on the 5th August and requested refund on 29/8. The dress was so poorly made and nothing like the pictures on the website. I’ve been going around in circles via email asking to return and providing evidence and still nothing! Try to phone them? Nothing! Look up their London address, it’s the director of the companies home.
Please don’t waste your money or time here.

August 29, 2023
Rated 4 out of 5 stars

It’s not a bad dress

It’s not a bad dress. Material was polyester satin so not as luxurious as a high end wedding dress but for £150 im not complaining. It’s well made, fully lined and as pictured. Had awful fake built in bra cups which I removed. You would need to have it altering unless you gave custom measurements (which they offer) but again, I’d have to that with any wedding dress. Shipping time was true to website, be mindful that the calculations are from the date of dispatch NOT ordering so it took about 3 weeks all in.

Packaged well enough but badly creased and material doesn’t iron well.

Only marking down a star for the godawful built in bra.

August 15, 2023
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Reply from Missyeti

Thank you for sharing your detailed feedback on your dress purchase. It's great to hear that you found the dress to be well-made and matching the online description. Your insights about the material, shipping time, and the built-in bra are valuable for other potential customers. We appreciate your input and hope you enjoy wearing your dress on your special occasion. If you have any further questions or need assistance with anything else, please feel free to ask.

Rated 1 out of 5 stars

Stay clear!

Brought a dress in July and eventually managed to return it early August due to them not giving me the return information. Still waiting for my money to be refunded despite them saying they’ve recieved my dress on 12th August. My last review has also been deleted … Don’t use this company!

August 30, 2023
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company! The dresses don’t look the same as on the website (they are trying to replicate them but with little luck!). If by any means you need to get a refund from them, FORGET ABOUT IT!!!

Stay away from them! I’m surprised they are still around, but with reviews like that they won’t survive!!!

And not, I’m not a competitor, as they say, but I’m a real customer, I just hope that they can learn from mistakes and start playing by the rules! Life as well as Business has some universal rules, unfortunately they are breaking all the rules with their customer service and products!

Guys, please get your acts together and if you want to have a thriving business, agree to respect your customers, first by offering an authentic product and be honest and transparent with your communication!!! That’s the only way your business will grow, otherwise you are lying and cheating yourselves and it will or it already hits you hard!!!

July 20, 2023
Rated 1 out of 5 stars

SCAM

Bought a dress from this company which took almost a month to arrive. When it did arrive it looked nothing like the photo in the website. I then contacted the company and after sometime they provided me with the returns address. It’s been a month since I returned the dress and they’ve yet to process my refund. They take forever to reply. This company is a SCAM 100%. Please do not purchase from them!

August 24, 2023
Unprompted review
Missyeti logo

Reply from Missyeti

We're truly sorry for the frustration you've experienced. This is not the level of service we aim to provide. Please accept our apologies for the delay in processing your refund. We're actively working to improve our response times and processes to ensure a better experience for all our customers. Your feedback is valued, and we'll do our best to make things right.

Rated 4 out of 5 stars

Dress was accurately adjusted to my…

My dress was accurately adjusted to my specifications

July 29, 2023
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Reply from Missyeti

We're delighted to hear that your dress was tailored to your specifications! Providing a perfect fit is our priority, and we're thrilled to have met your expectations. Thank you for choosing us, and we hope to serve you again in the future.

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