Mobility Connect Ltd Reviews 705

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their quality and how well they meet individual needs, providing newfound freedom and ease of use. The staff, particularly the delivery drivers, are consistently commended for their helpfulness, politeness, and thorough explanations of how to use the products. The delivery service is often described as excellent, being quick, efficient, and ensuring products arrive built and in immaculate condition. Overall, people are very satisfied with the service and user experience, finding the process smooth and supportive. However, some customers were dissatisfied with product issues, such as scooters breaking down shortly after purchase or having unexpected problems. A few people also mentioned difficulties with the repair process, experiencing long wait times, lack of replacement machines, and feeling ignored once a sale was made. Additionally, some reviewers noted that the product they received was impractical for their specific needs, and they felt there was a lack of adequate assessment or support regarding usability after delivery.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with their new... See more

Staff

People report positive experiences with staff. Customers frequently praise the helpfulness and politeness of... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Service

Users describe positive interactions with service, often praising the delivery service as top-notch, quick,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers praise the ease of use and ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've always dealt with these people,they good,but my latest scooter 5 days ago is giving me grief, battery charger. Not working properly,and it's got more rattles than. A. Part of the tiller is rattl... See more

Rated 4 out of 5 stars

Everything is spot on. It’s a shame the scooter doesn’t fit in to the back of my car without having to to put the seats down but the scooter is perfect in every other way as it fits my needs. Delivery... See more

Rated 4 out of 5 stars

Thanks to nick for sorting me another scooter out please make sure they put 50ah batterys in it NOT 42AH ,thanks nick

Rated 5 out of 5 stars

Cain was excellent on delivery and went well put of his way in making sure it fit nicely into my property. He went through everything and explained on how to use the scooter into full detail and cou... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

705 reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Just wow 😀

Extremely happy. The service has been amazing all round. Cain was very helpful on delivery and went well out of his way on explaining on how to use my new scooter. Just like to say a massive thank you to all of mobility connect and for everything you have helped me with.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and delivery

Mobility connect has been so good and have talked me through all the stages of buying a disability scooter. Cain our delivery driver was absolutely fantastic he talked through absolutely everything we needed to know and more thank you all for a wonderful experience with Mobility connect.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and supportive staff

I basically had my hand held through whole process. Scooter was delivered on time , even though I was warned it might be next day . I have used this company before to buy a road scooter. This time I got car boot scooter, it is so very very light and very easy to use and fold . All components were explained to me by my driver Cain . Cain explained the premium cover and I chose that , I feel it will be worthwhile. I am in awe of how nice and helpful everyone was.
I thoroughly recommend this company and the staff . I also managed to do this by myself.. it was that easy ( I very much struggle with foggy brain and irritability if I am not understood) absolutely none of this. I am so grateful!!!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely machine

Lovely machine. Going to massively help with going back and forth to the shops. Very happy with the service everyone has been brilliant. Thanks very much indeed.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

So easy in ordering

So easy in ordering. Advert popped up on Facebook and just applied and within a couple of weeks I've recieved my scooter.
It's gonna be very handy when I'm out an about with my sister. Love the idea of how the scooter folds up and will make life easy. Delivery driver was very nice and explained in much detail on how to use all the mechanisms. So delighted and thanks very much.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Been with mobility connect for 4 years…

Been with mobility connect for 4 years now. Just purchased my second scooter.
Very easy to order again and was very quick and efficient.
The delivery driver cain was very patient and was very good in explaining on how to use it.
Thanks very much gillian fish.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Service has been excellent

Service has been excellent. From the call staff giving me a good laugh over the phone and to the nice gentleman who also delivered my scooter.
Just like to say thanks and for providing me with my new mobility scooter.
Very trustworthy company.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Was very optimistic but the…

Was very optimistic but the transparency relieved the concerns as mobility connect kept us up to date on everything and was very good in keeping me up to date. Feel like a kid with a new toy. Very happy!!

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

This company is great until you need a…

This company is great until you need a repair I have waiting three weeks for a repair I have been stuck at home all this time .I raised the repair on the 17th November we have phoned every few days and are constantly fobbed off .I have this morning very angry but not abusive and the customer service hung up on me .I hope she has kept the recording .I phoned to and Kerry who said hire one which is fine until I have to find somewhere to keep it .But that’s story upto now Graham Spence Newcastle upon Tyne

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful company

Very helpful company. Very polite and very trustworthy.
Always will rely on mobility connect to rely on all my.mobility needs.
Excellent service
Delivery driver had a fantastic personality and was very informative and went really out of his way to make sure I knew everything.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Mobility connect was very easy to order…

Mobility connect was very easy to order through and Darren was very helpful and made the whole process very smooth.
The delivery driver Cain was very nice on delivery and explained everything to me clearly. Cain is a massive credit to your company and very polite lad.
Everyone iv dealt with have been brilliant with me.
Much thanks lynette

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I'm always nervous on phone calls. But Simon the advisor made me feel really comfortable. He explained every step ever the phone. My scooter came within a few days of ordering. The delivery driver was very friendly and polite. I will be recommending you. Thank you for a brilliant service.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back to mobility connect. Cain on delivery was also very helpful and showed me.how to use my new scooter on delivery.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

very happy

very happy. service has been fantastic. scooter is great and will give me the freedom to get back out and see friends.
nice to have my independence back which is important to me.
thank use all very much!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic
Can't fault mobility connect they made sure I received a very safe scooter. As my safety always comes first.
The whole process of ordering was very easy and I got the scooter I was looking for.
Delivery service was brilliant and the lad who delivered my scooter was very caring and went out of his way to show me how to use it and make sure I was 100% safe.
Would just like to say a massive thank you.
Will definitely recommend to friends and family.

October 23, 2025
Unprompted review

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