Mobility Connect Ltd Reviews 706

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their quality and how well they meet individual needs, providing newfound freedom and ease of use. The staff, particularly the delivery drivers, are consistently commended for their helpfulness, politeness, and thorough explanations of how to use the products. The delivery service is often described as excellent, being quick, efficient, and ensuring products arrive built and in immaculate condition. Overall, people are very satisfied with the service and user experience, finding the process smooth and supportive. However, some customers were dissatisfied with product issues, such as scooters breaking down shortly after purchase or having unexpected problems. A few people also mentioned difficulties with the repair process, experiencing long wait times, lack of replacement machines, and feeling ignored once a sale was made. Additionally, some reviewers noted that the product they received was impractical for their specific needs, and they felt there was a lack of adequate assessment or support regarding usability after delivery.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with their new... See more

Staff

People report positive experiences with staff. Customers frequently praise the helpfulness and politeness of... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Service

Users describe positive interactions with service, often praising the delivery service as top-notch, quick,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers praise the ease of use and ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've always dealt with these people,they good,but my latest scooter 5 days ago is giving me grief, battery charger. Not working properly,and it's got more rattles than. A. Part of the tiller is rattl... See more

Rated 4 out of 5 stars

Everything is spot on. It’s a shame the scooter doesn’t fit in to the back of my car without having to to put the seats down but the scooter is perfect in every other way as it fits my needs. Delivery... See more

Rated 4 out of 5 stars

Thanks to nick for sorting me another scooter out please make sure they put 50ah batterys in it NOT 42AH ,thanks nick

Rated 5 out of 5 stars

Cain was excellent on delivery and went well put of his way in making sure it fit nicely into my property. He went through everything and explained on how to use the scooter into full detail and cou... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

706 reviews

5-star
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1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic
Can't fault mobility connect they made sure I received a very safe scooter. As my safety always comes first.
The whole process of ordering was very easy and I got the scooter I was looking for.
Delivery service was brilliant and the lad who delivered my scooter was very caring and went out of his way to show me how to use it and make sure I was 100% safe.
Would just like to say a massive thank you.
Will definitely recommend to friends and family.

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Customer service is the worse I have ever experienced. After having my brand new scooter 3 weeks, it stopped working and still waiting for them to come out and fix it. I will be cancelling the agreement and any further pay.dnts if not fixed soon and informing them to pick it up. Biggest mistake I have ever made, using this company.

October 22, 2025
Unprompted review
Mobility Connect Ltd logo

Reply from Mobility Connect Ltd

Reply from Mobility Connect Ltd

Hi Anthony,

We’re sorry to read your comments, but we’d like to clarify the full situation for transparency.

You first reported an issue on 13th October. Our team immediately offered a telephone diagnostic, which you unfortunately declined to fully take part in. Had this been completed, the issue could have been identified and resolved straight away without any delay.

Nevertheless, we ordered a new brake assembly as a precaution — the only possible cause we could identify without your cooperation. The part arrived on 20th October, and our engineer attended on 23rd October. Upon inspection, it was confirmed there was no fault with the scooter at all — it had simply been left in freewheel mode, meaning it would not drive until switched back to “drive.” Once corrected, the scooter operated perfectly.

We appreciate that waiting for a visit can be frustrating, but the delay was unnecessary — if the diagnostic had been followed, your scooter would have been working within minutes.

As there was no product fault or service failure on our part, we believe this review is unfair and does not accurately represent the situation. We kindly ask that you consider removing or amending it to reflect the facts.

Kind regards,
Mobility Connect Ltd

Rated 5 out of 5 stars

Just bought the fusion e power chair…

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and couldn’t recommend them any more.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Mobility connect were very helpful in…

Mobility connect were very helpful in finding the correct scooter for me. They leant over backwards to reassure me that I had piece of mind. Delivery service was fantastic and also very patient when it came to show me on how to use it. Many thanks.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

When ordering my.scooter it was made to…

When ordering my.scooter it was made to feel very easy and by the time I spoke with Louise I'd had my new scooter delivered within less then a week and very impressed.
My scooter was delivered by a chap called cain. What can I say apart from he was very helpful on delivery and showed me how to use everything.
Would just like to thank mobility connect for everything.

September 17, 2025
Unprompted review
Rated 4 out of 5 stars

Everything is spot on

Everything is spot on. It’s a shame the scooter doesn’t fit in to the back of my car without having to to put the seats down but the scooter is perfect in every other way as it fits my needs. Delivery service was spot on and cain was very informative on delivery.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with my new scooter

Very impressed with my new scooter. Mason was excellent in finding me the correct scooter and Im so happy with it. Cain on delivery was excellent and was very patient in explaining om how to use it and would just like to thank whole mobility team.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was fantastic

Customer service was fantastic. Very happy with my new scooter. Will help me to get out and about again. Delivery service was great and the chap was very helpful up on delivery. Very chuffed

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Just purchased a riser recliner chair…

Just purchased a riser recliner chair and it is very comfortable and is very good with helping me in and out of the chair. Also purchased a folding scooter which im delighted with and will help with everyday use. Overall would just like to thank mobility connect for there professionalism and overall service. Delivery service was very good and the delivery drivers explained everything perfectly on how to use everything. Many thanks Jeanette.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely and polite service

Lovely and polite service. Explanation on everything was very good. Delivery service was brilliant the guy who came was very patient and showed me exactly how to use it. He made sure I was also capable of doing it before he left. Overall very happy customer! 😊

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful. Efficient and very good service. Delivery took less then a week and absolutely love my new scooter. Mobility connect have gone out of there way to make sure I received the right product and that I am very happy.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Always been very easy ordering. Service is always very good. Delivery driver cain was very helpful on delivery and would just like to thank him.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Second scooter with useless won't be going anywhere else. Hopefully it's my last one but if I ever need another I will make sure to come back to mobility connect.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, was made very easy to order and very happy with the new scooter it will give me some freedom to to get back out again.
Cain the delivery driver was brilliant and was very helpful in explaining everything and would just like to say thank you to him.
Would definitely recommend to friends and family.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

was made very easy to order

was made very easy to order. found use on facebook. call staff were very helpful an patient. The delivery was very quick and was with me in less then a week so was very impressed. much appreciated

July 29, 2025
Unprompted review

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