Mobility Connect Ltd Reviews 706

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their quality and how well they meet individual needs, providing newfound freedom and ease of use. The staff, particularly the delivery drivers, are consistently commended for their helpfulness, politeness, and thorough explanations of how to use the products. The delivery service is often described as excellent, being quick, efficient, and ensuring products arrive built and in immaculate condition. Overall, people are very satisfied with the service and user experience, finding the process smooth and supportive. However, some customers were dissatisfied with product issues, such as scooters breaking down shortly after purchase or having unexpected problems. A few people also mentioned difficulties with the repair process, experiencing long wait times, lack of replacement machines, and feeling ignored once a sale was made. Additionally, some reviewers noted that the product they received was impractical for their specific needs, and they felt there was a lack of adequate assessment or support regarding usability after delivery.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with their new... See more

Staff

People report positive experiences with staff. Customers frequently praise the helpfulness and politeness of... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Service

Users describe positive interactions with service, often praising the delivery service as top-notch, quick,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers praise the ease of use and ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've always dealt with these people,they good,but my latest scooter 5 days ago is giving me grief, battery charger. Not working properly,and it's got more rattles than. A. Part of the tiller is rattl... See more

Rated 4 out of 5 stars

Everything is spot on. It’s a shame the scooter doesn’t fit in to the back of my car without having to to put the seats down but the scooter is perfect in every other way as it fits my needs. Delivery... See more

Rated 4 out of 5 stars

Thanks to nick for sorting me another scooter out please make sure they put 50ah batterys in it NOT 42AH ,thanks nick

Rated 5 out of 5 stars

Cain was excellent on delivery and went well put of his way in making sure it fit nicely into my property. He went through everything and explained on how to use the scooter into full detail and cou... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

706 reviews

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Replied to 18% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

ignite mini the biggest mistake i have…

ignite mini the biggest mistake i have made its very jerky if you go above 5 mph you feel like every bone in your body is shaking,very very flimsy made,even the floor mats pop thre plastic peg an come up if you hit a bump paid 3000£,cashshould have brought a cheap second hand one, would probably last longer ,this is the 5 th one i have had , and i would never ever recomend this scooter the only good thing is the heated seat, but the bad well outdoes the nice

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

My daughter previously bought a scooter…

My daughter previously bought a scooter and that's what twisted my arm into buying one through mobility connect. They have always looked after my daughter if she's ever had any problems. Very happy with my new scooter and loving the purple. Delivery service was fantastic and was explained thoroughly on delivery how to use.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Brought a brand new scooter from this…

Brought a brand new scooter from this company and after 6 weeks it broke down they tried every thing to say there was nothing wrong with it.after having it in the workshop for now nearly 3 weeks they now say they have had to replace the transmission axle as it was faulty. I have bought 3 scooters over the last 10 years from this company but this is the last time I will use them.their customer service is more or less none helpful you get a advisor that is rude to you and puts the phone down on you you ask to speak to a manager and not able to

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Was made very easy on ordering

Was made very easy on ordering. Scooter came built and the delivery driver explained everything in detail. Looking forward to getting out and having my freedom again: can't comprehend how happy I am and would just like to say thank you

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Always been very good with me

Always been very good with me. Never had a problem with you guys. This is my second scooter now through mobility connect. Had my first scooter for 6 years and never had a problem, would always recommend.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Found you guys through Facebook and…

Found you guys through Facebook and applied for the scooter. I recieveed a call of Simon and he went through all the details with me and was very patient with me as I'm partially death. He found me thr most perfect scooter as I have not been out in 2 years.so this scooter will give me the freedom. Excellent service regarding delivery very quick and efficient. Cain was brilliant on delivery and very patient on showing me exactly how to use it. Would recommend to anybody in need. Thank you so much

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Always happy with the products

Always happy with the products. Second scooter is purchased through mobility connect and have always found the service to be really good. Very happy with the delivery this time and last time also. Much appreciated Margaret.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Wheelchair

Just had my electric wheelchair delivered bykane, a lovely man who made sure I am completely satisfied with my purchase thank you so completely helpful

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy…

Everything was explained perfectly by Louise and was made to feel very easy from ordering and very happy with the service. The delivery driver cain explained everything perfectly on delivery. Very impressed with the new scooter and delivered built and in immaculate condition. Couldn't fault anything and would highly recommend.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Very helpful and very friendly staff. Delivery service was Great and didn't wait long. Extremely happy

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience

Really good experience in ordering was made to feel very easy and was accepted for a scooter with no problems. Found you guys through Facebook and very happy with my new scooter. Delivery service was amazing and very friendly young fella who was great on explaining how to use it. Many thanks Pamela

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. Excellent in fact. Cain was very thorough on delivery and went really into depth on how to use my new mobility scooter. Overall excellent service and would definitely recommend to family.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice people

Very nice people, very trustworthy and would recommend anybody to go through these guys. Delivery was very quick and very happy with the service.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company. Loving the new mobility scooter. Cain was excellent on delivery and very helpful. All the call staff have been great. Excellent service

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service I have received from start to finish. Just got the new auto fold power chair and it’s so easy to use for when I have my regular trips from the hospital and back. Easy to fold up and manoeuvre. Very helpful staff and delivery was on point. Thanks Paul hart

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

This is our second scooter through mobility connect. Always been really reliable. Staff are very polite and delivery driver was also very helpful. Many thanks

April 16, 2025
Unprompted review

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