Mobility Connect Ltd Reviews 706

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their quality and how well they meet individual needs, providing newfound freedom and ease of use. The staff, particularly the delivery drivers, are consistently commended for their helpfulness, politeness, and thorough explanations of how to use the products. The delivery service is often described as excellent, being quick, efficient, and ensuring products arrive built and in immaculate condition. Overall, people are very satisfied with the service and user experience, finding the process smooth and supportive. However, some customers were dissatisfied with product issues, such as scooters breaking down shortly after purchase or having unexpected problems. A few people also mentioned difficulties with the repair process, experiencing long wait times, lack of replacement machines, and feeling ignored once a sale was made. Additionally, some reviewers noted that the product they received was impractical for their specific needs, and they felt there was a lack of adequate assessment or support regarding usability after delivery.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with their new... See more

Staff

People report positive experiences with staff. Customers frequently praise the helpfulness and politeness of... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Service

Users describe positive interactions with service, often praising the delivery service as top-notch, quick,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers praise the ease of use and ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've always dealt with these people,they good,but my latest scooter 5 days ago is giving me grief, battery charger. Not working properly,and it's got more rattles than. A. Part of the tiller is rattl... See more

Rated 4 out of 5 stars

Everything is spot on. It’s a shame the scooter doesn’t fit in to the back of my car without having to to put the seats down but the scooter is perfect in every other way as it fits my needs. Delivery... See more

Rated 4 out of 5 stars

Thanks to nick for sorting me another scooter out please make sure they put 50ah batterys in it NOT 42AH ,thanks nick

Rated 5 out of 5 stars

Cain was excellent on delivery and went well put of his way in making sure it fit nicely into my property. He went through everything and explained on how to use the scooter into full detail and cou... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

706 reviews

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Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very happy with the service I have…

Very happy with the service I have received. This company have bent over backwards in making sure I got the correct mobility scooter for my needs. Very happy with the delivery service, made me feel at ease and was very helpful on delivery. Highly recommend for anyone needing a new scooter and great service.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, second scooter now purchased through mobility connect. Always very efficient and friendly staff.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Easy service

Easy service. Ordered 2 scooters and was delivered very quickly and within the week of me making the application which I'm very impressed with. Delivery driver was also very helpful and explained everything when he was here. Thanks 😊

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Exelent mobility scooter

I gust hot my mobility scooter yesterday and it’s so comfortable and easy to drive the staff and the driver were exelent and the service is grand I would highly recommend this company that are trust worthy and I’ve all ready been telling good about them

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

This is my 3rd mobility scooter I have…

This is my 3rd mobility scooter I have been a customer of mobility connect since 2014 and will always recommend use the staff are always respectful and very helpful. Delivery driver cain was also very helpful and explained everything to me. Will always recommend to everyone to use mobility connect.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Looked online through Facebook and was made very easy from them contacting me to me reviewing my new scooter. Which I’m very I’mpressed with. Delivery driver cain was helpful on delivery also and took his time on showing me how to use my new scooter. Excellent service

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy after being accepted fot…

Very happy after being accepted fpr credit and loving my new scooter. Massive thanks to moblity connect for helping me sort this. Also to cain the delivery on showing me how to break down the scooter an for explaining everything in detail.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely happy

Extremely happy. No complaints and this is our second scooter purchased through mobility connect. Highly recommend. The delivery driver cain was also very helpful on delivery. Excellent service.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Mobility scooter number 6

I have used Mobilty connect for many years now purchasing my mobility scooters. Last week with living local I picked up my new sport rider. Many thanks to Si, Louise and the team. At mobility connect they really listen to your needs and make sure you get the correct scooter for your needs. A 5*+ company

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Very happy customer. Cain was extremely helpful and went above and beyond to make sure the scooter was right for me and again thanks for helping me with everything.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Happy customer, delivery was very quick and delivery driver explained everything perfectly. Everything was made to feel very easy.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Can't fault this company from everything in general from quick delivery to cheap prices. Delivery driver cain was also very helpful and polite on delivery. Will definitely recommend to friends and family and thanks again

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Impeccable service

Service is very good and can't believe how quick my scooter was delivered. The delivery service is second to none and very helpful chap cain who delivered it with care and explained on how to use my new scooter. Can't recommend this company highly enough

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Top service

Very efficient and very helpful. Delivery driver cain was very funny and arrived on time and also very helpful. Amazing and can’t praise you guys anymore. Very grateful and highly recommend

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Pleasant guy

Very pleasant guy who delivered my scooter. Cain took his time in explaining everything to me and was very helpful. This is my second scooter through mobility connect and would always advise in anyone in need to use mobility connect. Highly recommend.

January 30, 2025
Unprompted review

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