Mobility Connect Ltd Reviews 706

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the scooters, for their quality and the freedom they provide. Many people highlight the exceptional staff and delivery service, noting their helpfulness, politeness, and thorough explanations during delivery, making the user experience very positive. However, some customers also noted issues with product reliability, with scooters breaking down shortly after purchase and experiencing long repair times. A few other people also felt that post-sale support was lacking, especially when problems arose, and mentioned difficulties with the 14-day return policy for products that proved unsuitable after delivery.

What people talk about most

Product

Users describe positive interactions with the product, with many expressing delight and satisfaction with... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Delivery service

Customers express high satisfaction with the delivery service. Many reviewers highlight the helpfulness,... See more

Service

Clients share positive opinions on service, with many praising the excellent and efficient delivery, and the... See more

User experience

Reviewers express high satisfaction with the user experience. Many customers highlight the ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cain was excellent on delivery and went well put of his way in making sure it fit nicely into my property. He went through everything and explained on how to use the scooter into full detail and cou... See more

Rated 5 out of 5 stars

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back... See more

Rated 5 out of 5 stars

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and... See more

Rated 5 out of 5 stars

Just purchased a riser recliner chair and it is very comfortable and is very good with helping me in and out of the chair. Also purchased a folding scooter which im delighted with and will help with e... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

706 reviews

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1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Kind friendly helpful,on the phone

They are understanding to your needs very helpful,I got a wheelchair and found out it was not for me,so they sort out and exchanged it for a scooter with no problem atall.
I WOULD HIGHLY RECOMMEND THEM if you want a wheelchair or a scooter and all disabled items

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

The baja bandit

manythanks to Mobility connect I got my scooter delivered today and I'm very pleased to say I'm grateful very happy with my service a fantastic guy on demonstration he took me through everything I needed to know manythanks once again & kind Regards. So pleased
Mr Gary Edward Tickner.

October 22, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THESE

DO NOT USE THESE
I HAD A BRAND NEW SCOOTER OF THESE I HAD IT 3 WEEK IT BROKE DOWN THAY TOOK IT IN TO THERE WORKSHOP FOR 10 WEEK I RANG EVERY OTHER DAY AND GOT TOLD LIYS EVERY TIME FROM WAITING FOR PARTS TO THEN THE SCOOTER WAS FIXED TO WAITING FOR PARTS TO THE SCOOTER BIN FIXED TO WAITING FOR PARTS AGAIN FINALLY GOT SCOOTER BACK IT COME BACK DAMAGED TO MY MIRROR AND DOOR AND WITH MORE PROBLEMS WITH THAN IT WENT IN FOR INCLUDING ELECTRIC FALT WITCH WAS FLATTERING MY BATTERIES NAW SAME THING AS HAPPED TO IT AGAIN WHAT IT WENT IN FOR IN FIRST PLACE IF ONLY HAD IT BACK 2 WEEKS AND IT NOT BIN USED BECAUSE IT GOT A LOAD OF PROBLEMS WITH IT THAY R NOT NOT REPLACING IT TRADING STANDARDS R IN VOLD AND GOIMG SE A SOLICITOR NEXT WEEK

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

The efficiency of start to finish my…brill

The efficiency of start to finish my wife ordered my valiant drive mobility scooter and I had it delivered today 1/10 24 the driver and delivery driver was brill .forgot to mention caine.who did the delivery was super and a nice guy to chat with .

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from the team at…

Excellent service from the team at Mobility Connect.

Mason was superb to deal with, he was very knowledgeable and fully answered any questions I had. My mobility scooter, Vantage, l was delivered by Graham who showed me how to dismantle and fully explained everything. I had a trial run another day as weather wasn’t the best.
I was so excited to be going out shopping on Friday however discovered that the main part was too heavy for either myself or my friend to lift into my friends car. I decided to contact MC and spoke with Nick. He and the team managed to sort out my problem. A Marlin is being delivered tomorrow, it’s about half the weight of the Vantage.
I cannot praise them highly enough.
Excellent service from initial contact.
Thank you so much, I can now get out and about again.

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

Waiting 5 weeks next Tuesday for my…

Waiting 5 weeks next Tuesday for my wife scooter to be repaired still not date they have made her house bound as can't walk far. Pay this £29 pound a month for a very bad service all the keep saying is very busy will check with engineers and told by some called alex the he would phone me this week now friday no call had phone them today still can't tell me when

July 2, 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish company.

Good luck to anyone needed a repair done my mums scooter kept cutting out. Someone came to fix it. It worked for a day then cut out leaving her stranded in the middle of the road now does not work at all. We have phoned Mobility Connect Ltd three times now to be told that that someone would be in contact in 24hrs and not one call back seems like they are only interested in sales and how much money they can make. The last person we spoke to had a right attitude on her.

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

This company can improve by closing…Totally useless, the whole lot of the setup.

This company can improve by closing down and the management get off their backsides and start beoing honest with people. Last Novemeber I purchased an M4DB scooter, first the delivery driver damaged the front cowling by going like an idiot. He also bent the front protection rail, I could quite easily repair this myself, but why should I when the blasted scooter is under warranty. forced Mobilty Connect to get new cowling and fit it, at the same time I wantedf my scooter serviced and new batteries put on it. I am not sure it was serviced, because since that time, the reversoing alarm has not worked and I lost all lights. Because I required to use the scooter after dark, I purchased rechargeable lights. But the sales people for these scooters are not honourable and truthful people. They do not tell the truth, they do tell anybody that the bigger/heavier the person, the less duration of the batteries and distance.

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

I have been looking for a mobility…

I have been looking for a mobility scooter for a few years now and I applied to your company and I am pleased that I did as I'm very happy with my scooter and the mobility connect company they were so polite made things easy for me and I will recommend them to family and friends and i give them 10/10 for helpfulness and service..thank u motobility connect

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

A brilliant company

A brilliant company, they really can’t do enough for you , if your getting a mobility scooter please use these you won’t be sorry , great products great people.

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Just had my new scooter delivered today…

Just had my new scooter delivered today and ia massive thank you to Ethan for the delivery he explained everything I needed to know and showed me how to work the controls etc and ever so helpful as it’s a new design and different from my other Mobilty scooter and thank you to Louise at Mobilty connect for all the help in choosing the right scooter for my needs. I would highly recommend perfect from start to finish straight forward in paperwork very helpful and understanding what is required when buying a new Mobilty scooter would not go any where else. Would give 10
Stars but it will only let me do 5. It’s the 1st choice for Mobilty scooters.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant!
I bought the baja wrangler 2 on finance and I couldn't be happier!
I have my freedom and independence back, I can now go out and ride for hours with my dog again.
The people at mobility connect were extremely helpful and made it easy to apply for everything so all I had left to do was wait for my beast to arrive!

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

So so easy from start to finish

So so easy from start to finish. Delivery was fast and on time. Instruction from driver was very good.all in all a painless transaction I know where I will be going for my next scooter without a doubt.
Connect..thank you..

March 5, 2024
Unprompted review

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