Mobility Connect Ltd Reviews 706

tHEY ARE HOPELESS AND SNAP FINANCE. I HAVE TRY ED GETTING MINI CROSSER BUT IT ONLY ACCSEPS MY NAME.

Recently purchased a scooter from mobility finance. Customer service experience was great. Very efficient and friendly. Super quick delivery too!

Service and delivery was above par. I was given a thorough demonstration and explanation of the various buttons, features and workings of the scooter. Finance was easy to arrange and I received my scooter with a week.

Excellent service!! All questions answered and super quick delivery. Cane went over everything and put our minds at ease. Highly recommend 😃

First class service delivery was perfect good demonstration of the product I cannot complain about anything

Sales man cain was polite knowledgeable and very helpful

Love my new scooter very comfortable and nice and quiet

Nifty little scooter not at all bulky just press fob and it transforms to a push along I love my new scooter only downside no seat belt otherwise brill little scooter

First time with electric scooter but love it

Very good services from the first phone call to delivery keeping me informed of when everything would happen all want first class delivery was very good lads were very knowledgeable and walked me through everything that I needed to know

Friendly service very helpful a pleasant experience

Great service from start to finish loverly driver would highly recommend

I explained what my needs were and the helpfulness of the customer service advisor was fantastic, she explained everything in plain English that I understood without any problems.
Very quick at responding, very polite and helpful. Delivery on time and friendly delivery driver. Delivery driver explained how everything worked. I would recommend this company to family and friends.

Explained what the product was fully all the features and functions great customer service very well mannered

Dislike the amount of the it took to come and fix my seat (6months) has told waiting for a part when all that was done when fixed was a whole new seat. then my cover had to be replaced. communication is very poor seat has now been replaced then two weeks ago my scooter wasn't charging called up on a Monday 7th to be told some one would be out week c/m 14/8, and on the 14th I called to see if any updates to be met with a rude response telling me I am not the only one and it depends on how I charge and use the scooter, I charge everytime I use it and over night, let that comment slide, no further along on when would be fixed called again Tues morning still no date and time. So left it and called again Thurs morning about putting a complaint to be called back by a manager who insisted she had called me Tues to say they would be out Thurs 17th between 12 and 6, but she didn't call me to tell me I had no call from mobility connect that day. Didn't want to argue on the fone has thought scooter wouldn't get fixed. Any way forward to engineer arriving had to have new batteries qnd charger has all along it was the charger that had broke and cuz it broke and scooter hadn't charged for almost 2weeks batteries were Naffed, ok so all fixed and useable again but all this could of been saved by maybe sending me out a new charger in the first place, to see if that fixed the problem!! And the fact the scooter is only 9months old so wasn't happy at all with the service I received!! I pay almost 160 a month for this has I have platium plus also

easy helpful delivery, easy sogning process, and very polite delivery service of tge driver.

Can I just amend my first review. Mobility Connect have gone above and beyond to help me out with my scooter. I can admit when I'm wrong and on this occasion I am. Thank you for being so patient with me and once again apologies for the first review, I've done a total 360. Thank you most sincerly. Kind regards.

The aftercare from this company is abysmal I had a issue with my batteries which is supposed to be covered by my warranty but they refused to replace them blatantly blaming me for not charging it correctly which was false there engineer came out and agreed to replace the batteries but when I called the company they told me they were not going to replace them because there engineer told them I had only charged it twice from me getting which was untrue what he was actually told was I had only been out on it twice I explained that I had charged it in line with the instructions I was given upon delivery but they still refused to replace the batteries they wanted me to pay £500 for them to replace the batteries which I wasn’t able to do and I have not been able to use my scooter since

It was really fast loved the service well look after me.They were very helpfull feel like a valued customer

My scooter works very well and it was just what l wanted