Mobiquip Reviews 

176
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, robust build, and thoughtful design, often highlighting how well they meet the needs of children with special requirements. Many people appreciate the efficiency of the ordering process and the consistently fast delivery service, with regular updates keeping them informed. Reviewers also commend the great service and communication received, making their overall experience very positive. However, some customers also noted issues with product functionality and durability, such as wheels detaching or making noises, and buggies collapsing or having missing parts. A few other people also felt that there were problems with incorrect items being delivered, like receiving a different color than ordered, and experienced difficulties with customer service regarding warranty claims or resolving incomplete deliveries.

What people talk about most

Product

Clients share positive opinions on product quality, describing items as robust, well-made, and excellent,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Quality

Customers consistently note positive experiences with quality, praising products as robust, well-made, and... See more

Service

Reviewers mention positive feedback about service, with many praising the great and excellent service... See more

Order

People report positive experiences with the ordering process, finding it quick and easy. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great purchase, lighter compared to the excel elise, would be better if the pram came with a basket as standard as any parent with a child with special needs will know the amount of stuff you need wit... See more

Company replied

Rated 5 out of 5 stars

I was told that upon my wheelchair arriving, someone would put it together for me and I would be shown how to use it, etc. This did not happen. Thankfully I was able to read the instructions and sort... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Good clear description of items. Quick delivery and regular updates. Good quality product which is being used for our son who is 8 years old but struggles being out when it's busy or wa... See more

Company replied

Rated 5 out of 5 stars

Great stroller very well made and lighter than i thought it would be they keep you up to date on everything and the delivery was speedy . The only thing is i ordered it in pink but received it in blac... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

MobiQuip is a fresh, forward thinking mobility company. We are a team of people that have many years of mobility industry expertise, unrivalled practical and hands on experience of mobility equipment. Our knowledge is extensive and we have strong working relationships with all of the key manufacturers that supply the mobility industry in the UK. Our aim is to help you navigate your way through the options available and make buying mobility equipment easier. At MobiQuip we discuss your circumstances, needs and requirements to establish exactly the perfect mobility solution for you. We want to keep things simple and make your buying experience a pleasurable one. We hope that you find the MobiQuip website easy to use and we look forward to speaking to you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

176 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(176)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product rapid delivery

Really helpful information via the phone prior to purchase.
Excellent communications after purchase at the predelivery stage.
Well packaged parcel delivered by FedEx 2 days after the order.

November 5, 2025
Mobiquip logo

Reply from Mobiquip

Great to hear, thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Excellent product.

Fast delivery. Item good quality. Needed advice regarding the item and got a quick response.

October 28, 2025
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Reply from Mobiquip

Thank you for taking the time to leave a 5* review!

Rated 1 out of 5 stars

Ordered scooter

Ordered scooter, paid for in full, ordered white clove delivery. Machine arrived, I had to charge it overnight , it did not charge. I have not seen the scooter running. A new charger was ordered and arrived next day , scooter completely dead. Complained to Mobiquip I am waiting for this to be sorted. I am disabled and am reliant on this transport. Please some quick action required

October 20, 2025
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Reply from Mobiquip

Thank you for your time on the phone earlier so we could reach a resolution for you

Kind regards

Adam

Rated 5 out of 5 stars

Excellent Wheelchair - Great Price

We recently bought the all terrain for our son. He is 10 years old but very tall so we went for the adult size. I cannot say how brilliant it is! We previously spent £2k on a children’s disability all terrain and it was no where near as good as this. I wish we’d found Mobiquip years ago!! We took him across a muddy field for fireworks last night and it was a breeze. Thank you for making an affordable, brilliant quality chair. 5 Star!

October 26, 2025
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Reply from Mobiquip

This is amazing to hear, I am so glad to hear he got to enjoy the fireworks and we wish you all the best for the adventures to come!

Rated 5 out of 5 stars

Cannot rate them enough!!

Cannot rate them enough!!
Delivery was super speedy along with actual contact from the company to clarify something. I also had a further question after purchase and was advised within minutes using the live chat..
Customer service was brilliant. Would recommend

October 28, 2025
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Reply from Mobiquip

Many thanks for your kind words and for the review, all the team here are so grateful to hear this!

Rated 1 out of 5 stars

FAULTY WHEELS

Purchased brand new disability scooter, after reading their reviews, within days a "CLUNK" "CLUNK" noise came from back wheel/wheels, mobiquip, sent out mechanic, who "KICKED" the wheel with his boot, noise gone, a few days, noise came back, another mechanic said, "QUOTE" "I have reported the problem with the wheels, but have been ignored", mobiquip, refused to accept any problem with the wheels and asked me, (85 years old at time) to video the sound and send to mobiquip, I explained I was unable to do that, mobiquip, have done everything possible to put me off, so had to pay to have all the wheels taken off and repaired myself, the problem was during "WARRANTY", the way they have treated me now 86years and disabled was "DISGUSTING", will not buy from "MOBIQUIP" again, as all their 5 stars is when nothing has gone wrong.

February 7, 2025
Unprompted review
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Reply from Mobiquip

Thank you for taking the time to share your feedback.

We are sorry to hear of the frustration and inconvenience you have expressed.

Both technicians were unable were unable to find a mechanical fault with the scooter and have indicated that the scooter is entirely functional, and since reporting you have had the wheels cleaned, we are pleased to hear the reported noise has stopped for you.

If you are able to provide the information as previously requested, we would be happy to continue this with you.

Rated 5 out of 5 stars

mini quip XL pushchair

I ordered the mini quip XL pushchair and it arrived within 2 days which was amazing. It’s very sturdy and easy to use plus lightweight! One thing is the footrest is difficult to get off which it needs for closing the pushchair down but overall a very good item

October 26, 2025
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Reply from Mobiquip

Thank you for your valued feedback and for taking the time to leave a review!

Rated 5 out of 5 stars

Great service

Great service, excellent communication. Delivery man put the chair together for me and bought it into the house. He was most helpful. The chair is the best one I have bought.

October 7, 2025
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Reply from Mobiquip

Thank you so much for the feedback, we will pass this over to the team!

Rated 5 out of 5 stars

Great purchase

Great purchase, lighter compared to the excel elise, would be better if the pram came with a basket as standard as any parent with a child with special needs will know the amount of stuff you need with you just to leave the house!! Especially as these products are expensive enough

October 14, 2025
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Reply from Mobiquip

Many thanks for the feedback, we will pass this over! Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Great service

Great service, brilliant scooter delivered immaculately after our old scooter got stolen. Thank you so much

October 6, 2025
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Reply from Mobiquip

Many thanks for the wonderful review, we really appreciate you taking the time to leave this

Rated 5 out of 5 stars

Outstanding quality of items received…

Outstanding quality of items received which was a winter accessory pack to go with recent Buggy purchase. Lovely made fabrics and made excellent. Very happy.

September 26, 2025
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Reply from Mobiquip

Thank you so much for the fantastic review, this means a great deal to us

Rated 1 out of 5 stars

Had the buggy for a few months before…

Had the buggy for a few months before the seat collapsed and a screw went missing , contacted online as was in warranty (just needed a few screws) and they replaced straight away . Was happy with that as thought was odd that an xl disability buggy would collapse like that . When doing a straight school run to keep my child safe , who doesn’t weigh much as it is . This buggy then collapsed the same . As out of warranty they sent another out of good will but this one is also missing screws so not sure what is going on . Is this a manufacturing issue ? Surely it should be safe considering who they are designed for ? Maybe a pack of screws should be added to the buggy as spares to help with this problem in future … not really sure what’s going on never had any other brand of buggy collapse like this before . I chose this one as it’s advertised and safe and for children up to 8 years …

September 11, 2025
Unprompted review
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Reply from Mobiquip

Hello, I'm terribly sorry to hear of this experience. If you could please email us at sales@mobiquip.co.uk we would be happy to look into this for you

Rated 5 out of 5 stars

Fantastic seervice great comms superb…

Fantastic seervice great comms superb price and engineered deliverey in under 7 days you could not ask for more.Baja wrangler 2 scooter

September 12, 2025
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Reply from Mobiquip

Hi Mike,

Many thanks for the great feedback, we really appreciate the time taken to leave this!!

Rated 2 out of 5 stars

The foam was wheels have popped off…

The foam was wheels have popped off twice and I now need a replacement. My daughter requires this for the walk to and from school on bad mobility days. I now need to get a new front swivel wheel and back break wheel. As the cost of the pushchair was nearly £300 with delivery I’m not overly impressed that the wheels have lasted a couple on months use and only two weeks of the school run.

July 30, 2025
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Reply from Mobiquip

I'm sorry to hear you had an issue with the stroller, the team have advised me they have sorted a replacement out for you and I hope this arrives with haste to get you back to enjoying the chair!

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