Mobiquip Reviews 

176
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, robust build, and thoughtful design, often highlighting how well they meet the needs of children with special requirements. Many people appreciate the efficiency of the ordering process and the consistently fast delivery service, with regular updates keeping them informed. Reviewers also commend the great service and communication received, making their overall experience very positive. However, some customers also noted issues with product functionality and durability, such as wheels detaching or making noises, and buggies collapsing or having missing parts. A few other people also felt that there were problems with incorrect items being delivered, like receiving a different color than ordered, and experienced difficulties with customer service regarding warranty claims or resolving incomplete deliveries.

What people talk about most

Product

Clients share positive opinions on product quality, describing items as robust, well-made, and excellent,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Quality

Customers consistently note positive experiences with quality, praising products as robust, well-made, and... See more

Service

Reviewers mention positive feedback about service, with many praising the great and excellent service... See more

Order

People report positive experiences with the ordering process, finding it quick and easy. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great purchase, lighter compared to the excel elise, would be better if the pram came with a basket as standard as any parent with a child with special needs will know the amount of stuff you need wit... See more

Company replied

Rated 5 out of 5 stars

I was told that upon my wheelchair arriving, someone would put it together for me and I would be shown how to use it, etc. This did not happen. Thankfully I was able to read the instructions and sort... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Good clear description of items. Quick delivery and regular updates. Good quality product which is being used for our son who is 8 years old but struggles being out when it's busy or wa... See more

Company replied

Rated 5 out of 5 stars

Great stroller very well made and lighter than i thought it would be they keep you up to date on everything and the delivery was speedy . The only thing is i ordered it in pink but received it in blac... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

MobiQuip is a fresh, forward thinking mobility company. We are a team of people that have many years of mobility industry expertise, unrivalled practical and hands on experience of mobility equipment. Our knowledge is extensive and we have strong working relationships with all of the key manufacturers that supply the mobility industry in the UK. Our aim is to help you navigate your way through the options available and make buying mobility equipment easier. At MobiQuip we discuss your circumstances, needs and requirements to establish exactly the perfect mobility solution for you. We want to keep things simple and make your buying experience a pleasurable one. We hope that you find the MobiQuip website easy to use and we look forward to speaking to you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

176 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(176)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mobility scooter batteries

Got the correct batteries as asked there advice they were very patient with me as I give wrong information as asked for 50 amph in stead of 55 but they sent me a link with all the information to order correct ones fast delivery too

July 31, 2025
Mobiquip logo

Reply from Mobiquip

Glad we could be of help, thank you for leaving a 5* review!

Rated 5 out of 5 stars

My purchase from mobiquip

My purchase from mobiquip
I highly recommend this company and their xl pushchairs for kids .
Strong prams , fast service and there was a clip missing and the team got us sorted no fuss no hassle . I’ve never had better service .

Anyone who needs a pram for an older child go ahead and buy you won’t be disappointed.
I wish I had of sooner as it woulda saved my back a lot .

Easy to fold and assemble fits in the boot of my car and still light enough for 1 adult to lift.
My child is 8 and we are now able to do more when she decides she not going to walk

Thank you

July 11, 2025
Unprompted review
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Reply from Mobiquip

Thank you so much for the wonderful review, I'm glad to hear the issue was sorted promptly! We really appreciate you taking the time to leave this!

Rated 5 out of 5 stars

So glad I bought this buggy as I was…

So glad I bought this buggy as I was double minded before our holiday with our 7- year old son. He is autistic. He does walk but also runs. I feel he’s in that in between stage now of being not so kiddy but also not as grown up yet so it can get a bit tricky travelling when he gets tired and flights are early or late night. The buggy is so light to push. It’s brilliant. Only thing is there’s nowhere to put any belongings like a little storage place underneath and you do have to keep taking foot plate on and off when folding up the buggy. Other then that it’s a brilliant nippy stroller :)

July 14, 2025
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Reply from Mobiquip

Thank you ever so much for the heart warming feedback, this is absolutely fantastic! We are extremely happy to hear this and thank you for taking the time to leave this brilliant 5* review!

Rated 5 out of 5 stars

Extremely happy had a issue was…

Extremely happy had a issue was resolved straight away great products excellent customer service

July 7, 2025
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Reply from Mobiquip

Glad to hear your issue was resolved so promptly, thank you for your 5* review!

Rated 5 out of 5 stars

Great quality

Fast delivery, high quality product. Has made my life easier

July 6, 2025
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Reply from Mobiquip

Great to hear you are happy with your purchase, thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Great

Really well informed on delivery ect

July 4, 2025
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Reply from Mobiquip

Fantastic! Thank you so much for leaving this lovely review!

Rated 5 out of 5 stars

Great service

Great service. Easy and quick to use. Easy in use website.

July 10, 2025
Mobiquip logo

Reply from Mobiquip

Thank you for the feedback and wonderful review!

Rated 1 out of 5 stars

Disgusted!

Disgusted! Sent a dirty pram rusty studs !

July 8, 2025
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Reply from Mobiquip

The units have been identified and isolated. Thank you for bringing this to our attention and we hope the replacement you receive tomorrow will give you all you need!

Rated 5 out of 5 stars

All round great

Really easy to use website. Product delivered within days. Great delivery information. Lovely product

July 3, 2025
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Reply from Mobiquip

Thank you for taking the time to leave a 5* review!

Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service!! Great buggy we are very happy with my son loves it very much !! Thank you

July 3, 2025
Mobiquip logo

Reply from Mobiquip

Thank you for taking the time to leave a 5* review and we are so happy to hear this!

Rated 1 out of 5 stars

Poor service, do not recommend.

Placed order on 7/6 it is now 12/6 and still not received a dispatch email. When in ordered it said 3-5 days and I have little faith this will be the case. I have tried to call customer service on many occasions and never been able to get through. I got through once and the agent immediately put the phone down. Such a shame as I read some great reviews which is why I ordered through Mobiquip but sadly I have been dissatisfied.

June 12, 2025
Mobiquip logo

Reply from Mobiquip

Thank you for your feedback. We will have our team look into the issue for you as this would have been an telephone issue as our records do not show as receiving a call from you so please accept my apologies for this.

The stroller you ordered was marked as a pre order on the website prior to you placing your order as they were out of stock, with delivery being within that timeframe upon its return. These are expected to be delivered to any pre orders next week, thank you for your valued custom

Rated 5 out of 5 stars

Very efficient service from ordering to…

Very efficient service from ordering to delivery. Very happy with quality and look of the all terrain, folding manual wheelchair. Good value for money.

May 31, 2025
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Reply from Mobiquip

Many thanks for the wonderful feedback, this is greatly appreciated!

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