Mobiquip Reviews 

176
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, robust build, and thoughtful design, often highlighting how well they meet the needs of children with special requirements. Many people appreciate the efficiency of the ordering process and the consistently fast delivery service, with regular updates keeping them informed. Reviewers also commend the great service and communication received, making their overall experience very positive. However, some customers also noted issues with product functionality and durability, such as wheels detaching or making noises, and buggies collapsing or having missing parts. A few other people also felt that there were problems with incorrect items being delivered, like receiving a different color than ordered, and experienced difficulties with customer service regarding warranty claims or resolving incomplete deliveries.

What people talk about most

Product

Clients share positive opinions on product quality, describing items as robust, well-made, and excellent,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Quality

Customers consistently note positive experiences with quality, praising products as robust, well-made, and... See more

Service

Reviewers mention positive feedback about service, with many praising the great and excellent service... See more

Order

People report positive experiences with the ordering process, finding it quick and easy. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great purchase, lighter compared to the excel elise, would be better if the pram came with a basket as standard as any parent with a child with special needs will know the amount of stuff you need wit... See more

Company replied

Rated 5 out of 5 stars

I was told that upon my wheelchair arriving, someone would put it together for me and I would be shown how to use it, etc. This did not happen. Thankfully I was able to read the instructions and sort... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Good clear description of items. Quick delivery and regular updates. Good quality product which is being used for our son who is 8 years old but struggles being out when it's busy or wa... See more

Company replied

Rated 5 out of 5 stars

Great stroller very well made and lighter than i thought it would be they keep you up to date on everything and the delivery was speedy . The only thing is i ordered it in pink but received it in blac... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

MobiQuip is a fresh, forward thinking mobility company. We are a team of people that have many years of mobility industry expertise, unrivalled practical and hands on experience of mobility equipment. Our knowledge is extensive and we have strong working relationships with all of the key manufacturers that supply the mobility industry in the UK. Our aim is to help you navigate your way through the options available and make buying mobility equipment easier. At MobiQuip we discuss your circumstances, needs and requirements to establish exactly the perfect mobility solution for you. We want to keep things simple and make your buying experience a pleasurable one. We hope that you find the MobiQuip website easy to use and we look forward to speaking to you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

176 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(176)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

There was some misunderstanding on…

There was some misunderstanding on dates but was overcome by Adam, and so ultimately very pleased.

May 27, 2025
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Reply from Mobiquip

I'm glad to hear this was sorted and thank you kindly for taking time out to leave feedback!

Rated 5 out of 5 stars

Excellent easy to use website

Excellent easy to use website, dispatched same day as ordering, received the next day fabulous.

June 3, 2025
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Reply from Mobiquip

This is great to hear, thank you for the wonderful 5* review!

Rated 5 out of 5 stars

Great light weight chair

Good website from which to make a choice. Chair received promptly and was just what we needed

May 26, 2025
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Reply from Mobiquip

Thank you for the feedback on the site, we really appreciate this!

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient. Great service product bang on too

June 3, 2025
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Reply from Mobiquip

Thank you, Jon! We really appreciate the wonderful feedback!

Rated 5 out of 5 stars

Beyond brilliant

Beyond brilliant. I first phoned to see if there were any pictures of the 4 wheeled stroller in the folded down position . I was sent via email pictures that explained it fully, brilliant I placed my order on Monday the stroller was delivered at 3 minutes to 9 on Wednesday.
Absolutely fantastic. Jim.

June 2, 2025
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Reply from Mobiquip

Thanks, Jim! This is lovely to hear and we very much appreciate the feedback!

Rated 5 out of 5 stars

Great pram for older children

Great pram for older children

My daughter has autism and uses this pram in nursery as her safe space

She loves the rain cover which we call her "bubble" only downside is when it's windy it blows in and touches her legs because there's not enough tension when it's hooked onto the sides

I used to have an older design of hood that used to blow off and hit me in the face but buying this replacement I've noticed it's been updated which is amazing!

Would definitely recommend

May 30, 2025
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Reply from Mobiquip

Thank you for taking the time to leave a review!!

This is great news and we are very pleased to hear this!

Rated 5 out of 5 stars

Bought for my 3 and a half year old…

Bought for my 3 and a half year old autistic son with development delay as he's too big for a normal push chair, but not safe on the street. He absolutely loves it and it's so easy to handle. Thank you

May 29, 2025
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Reply from Mobiquip

Thank you kindly for leaving this amazing review; we are very pleased to hear this!

Rated 5 out of 5 stars

Good quality chair at affordable price

Good quality chair at affordable price. It’s made travelling with a wheelchair easier. Back up by a efficient and prompt delivery service.

May 7, 2025
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Reply from Mobiquip

Many thanks for the fantastic review, we really appreciate your kind words!

Rated 4 out of 5 stars

The reason for that 4stars was I got…

The reason for that 4stars was I got such a good delivery but I have a problem with ordering my battery as I am an elderly man and can’t understand the change in ordering them

April 23, 2025
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Reply from Mobiquip

Thank you for your value and ongoing custom

Rated 5 out of 5 stars

Excellent buggy for special needs…

Excellent buggy for special needs children my daughter is 7 and there is plenty of room for growth yet. Very strong and sturdy. Perfect to take on holiday.

April 25, 2025
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Reply from Mobiquip

Thank you so much for leaving this amazing review; we are extremely pleased to hear this!

Rated 5 out of 5 stars

Roolator walker

Easy to use web site with prompt delivery competitive price

April 23, 2025
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Reply from Mobiquip

Thank you for taking your time to leave a review and for the kind words!

Rated 5 out of 5 stars

Fast delivery, great prices

Really fast delivery- especially with it being the bank holiday weekend! Really pleased with the stroller, it’s bigger than the one my son uses now and very sturdy which is exactly what I needed and reasonably priced!

April 18, 2025
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Reply from Mobiquip

Really glad to hear you are happy with your purchase and fast delivery over the Bank Holiday Weekend! Thank you for taking the time to leave a 5* review!

Rated 5 out of 5 stars

Easy experience

Easy experience. Quick responses to questions asked of the sales department. This product is a present so has not been unpacked yet, I am confident that everything will ok.

April 4, 2025
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Reply from Mobiquip

Thank you for the review, glad we could be of help

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