Mobiquip Reviews 

176
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, robust build, and thoughtful design, often highlighting how well they meet the needs of children with special requirements. Many people appreciate the efficiency of the ordering process and the consistently fast delivery service, with regular updates keeping them informed. Reviewers also commend the great service and communication received, making their overall experience very positive. However, some customers also noted issues with product functionality and durability, such as wheels detaching or making noises, and buggies collapsing or having missing parts. A few other people also felt that there were problems with incorrect items being delivered, like receiving a different color than ordered, and experienced difficulties with customer service regarding warranty claims or resolving incomplete deliveries.

What people talk about most

Product

Clients share positive opinions on product quality, describing items as robust, well-made, and excellent,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Quality

Customers consistently note positive experiences with quality, praising products as robust, well-made, and... See more

Service

Reviewers mention positive feedback about service, with many praising the great and excellent service... See more

Order

People report positive experiences with the ordering process, finding it quick and easy. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great purchase, lighter compared to the excel elise, would be better if the pram came with a basket as standard as any parent with a child with special needs will know the amount of stuff you need wit... See more

Company replied

Rated 5 out of 5 stars

I was told that upon my wheelchair arriving, someone would put it together for me and I would be shown how to use it, etc. This did not happen. Thankfully I was able to read the instructions and sort... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Good clear description of items. Quick delivery and regular updates. Good quality product which is being used for our son who is 8 years old but struggles being out when it's busy or wa... See more

Company replied

Rated 5 out of 5 stars

Great stroller very well made and lighter than i thought it would be they keep you up to date on everything and the delivery was speedy . The only thing is i ordered it in pink but received it in blac... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

MobiQuip is a fresh, forward thinking mobility company. We are a team of people that have many years of mobility industry expertise, unrivalled practical and hands on experience of mobility equipment. Our knowledge is extensive and we have strong working relationships with all of the key manufacturers that supply the mobility industry in the UK. Our aim is to help you navigate your way through the options available and make buying mobility equipment easier. At MobiQuip we discuss your circumstances, needs and requirements to establish exactly the perfect mobility solution for you. We want to keep things simple and make your buying experience a pleasurable one. We hope that you find the MobiQuip website easy to use and we look forward to speaking to you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

176 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(176)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wheelchair

The wheelchair supplied is excellent, it is comfortable, practical and doesn't look like it was designed in the 1950's as most wheelchairs do.
It arrived safely and was well packaged and easily put together.
Thank you

March 28, 2025
Mobiquip logo

Reply from Mobiquip

Thank you for taking the time to leave a review, glad you like the design of the wheelchair!

Rated 1 out of 5 stars

Not great

Not great, sent me a pink buggy when I ordered a black. Awaiting a response to get this rectified.

April 4, 2025
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Reply from Mobiquip

As per our conversation this morning, apologies for this, it was a mis pick at the manufacturer.

A black one is already on the way for you and collection has been arranged for the pink one

Rated 5 out of 5 stars

Love the stroller my son not any years…

Love the stroller my son not any years is that for safety but for his safe space he loves it. The only problem I’m having is the way he leans it wears the wheels out. I’ve emailed you and haven’t had a reply. I really need help in replacing the wheels, any information would be great or just a reply to my email but it still deserves five stars. The buggy a lifesaver.

April 8, 2025
Unprompted review
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Reply from Mobiquip

Thank you for taking the time to leave this kind review for the MQ XL Stroller

I have searched for your email but have been unsuccessful in finding this, if you could please get in touch at sales@mobiquip.co.uk I will ensure we get this all sorted for you!

Rated 5 out of 5 stars

Satisfied customer

Item delivered very quickly and is exactly as described. Very pleased with it.

March 21, 2025
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Reply from Mobiquip

Thank you Carol! We really love to hear this!

Rated 1 out of 5 stars

Broken front wheels

Broken front wheels. Waiting for manufacturer to come back to us re a buckled wheel. Definitely been handled bad in transit. Still waiting to hear a few days on although I was promised someone would get back to me yesterday.

March 29, 2025
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Reply from Mobiquip

I have taken the time to look into this one

I'm sorry to hear the courier damaged this on transit, I can see the replacement is already with you and we have taken this up with the courier for further investigations

Rated 5 out of 5 stars

Very good worth using

Very good and easy website to use easy payment and very fast delivery one downside for me but I may have missed it I didn't get the tracking email that doesn't take the 5 start away I will use them again as my first choice

March 25, 2025
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Reply from Mobiquip

Hi Matthew,

Thank you for the amazing 5* review, I will get the team to look at the email scenario, apologies about this!

Rated 5 out of 5 stars

Xl pushchair

Brilliant quality, my son normally hates a pushchair but he loves this one! Fast delivery too, can’t recommend enough :)

March 17, 2025
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Reply from Mobiquip

Great to hear, Sarah! Thank you so much for the lovely 5* review and we are happy this is suitable!

Rated 5 out of 5 stars

Delivery early, chair relaxing

The chair arrived a day early, and the delivery fella went to a proper effort to deliver to it door without detailed directions or phone contact. The chair is great - light enough to potter about in and easy to put together/use. Has made an inconvenient set of circumstances (broken leg) a lot less painful.

March 16, 2025
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Reply from Mobiquip

Thank you for the feedback on the courier, we will pass this along! Thanks for taking the time to leave a great 5* review, we really appreciate it!

Rated 5 out of 5 stars

Great product and delivery…

Great product and delivery Efficent.ordered on Saturday night and arrived on Tuesday.Easy to assemble and vert impressed so far by the build quality and ease of use

March 8, 2025
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Reply from Mobiquip

That is fantastic to hear Michael, thank you kindly for the wonderful 5* review!

Rated 5 out of 5 stars

Earlier than was planned

Earlier than was planned
Happy with purchase

March 6, 2025
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Reply from Mobiquip

We are glad to hear this arrived early and that you are pleased, we are grateful for the 5* review, thank you!

Rated 5 out of 5 stars

The pushchair was a brilliant choice

The pushchair was a brilliant choice

We brought it for my nephew and he is loving it, he’s hot so much more room and sits up nice and high and is enjoying looking around. It’s great quality really recommend it.

March 5, 2025
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Reply from Mobiquip

Thank you Kelly for the feedback and taking the time to leave the 5* review, we are so pleased to hear this!

Rated 5 out of 5 stars

Orderd a pushchair for my grandaughter…

Orderd a pushchair for my grandaughter , deliverd the next day completley assembled which always helps , staff on hand to help if any issues , will order all my grandaughters disability needs from mobiquip in future

February 18, 2025
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Reply from Mobiquip

Thanks Rebecca, we are really pleased to hear you enjoyed your experience and for taking the time to leave a 5* review!!!

Rated 5 out of 5 stars

XL pushchair

Really quick delivery, and helpful updates. XL pushchair is perfect for our 6 year old boy, it will last him a few years at least. The winter accessories pack is perfect. Great value for money, really happy.

February 24, 2025
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Reply from Mobiquip

Thank you Melanie for the lovely 5* review!! We appreciate you taking the time to leave this!

Rated 5 out of 5 stars

all terrain wonder wheelchair

hi, just wanted to let you know.

having had my wife in a wheelchair during a trip to vienna and krakow during september, two weeks of cobbles left us with a chair that went straight to the scrapman when we returned.

we then replaced it with one of your mobiquip all terrain wheelchairs, now having had a week in prague, a week in turkey and two weeks in florida over the last three months i would like to pass on to you and any future customers how wonderful that your chair has performed, it balances nicely, it is great to push and is a comfortable ride for my wife over 'all terrains' whether cobbles in prague uneven roads in turkey and miles and miles of theme park in florida. adjustable height handles help the balance when just the two back wheels are needed, the easily altered rear legs with the little wheels on are a real boon.

so, in effect please be advised that your chair is top of the pops for me. with nothing but a few battle scars on it showing how much it has travelled it is great and would certainly recommend to anyone.

February 3, 2025
Unprompted review
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Reply from Mobiquip

Many thanks for the fantastic 5* review of the MobiQuip All Terrain Wheelchair, we all loved reading this and it was an absolute pleasure to do so!

Rated 5 out of 5 stars

Outstanding customer service experience

I purchased the Mobiquip XL Pushchair in March 2024 and immediately it became a saviour for my son and we were able to go out with ease again. On our return from holidays 26/12/2024 the pushchair got damaged (a screw had come out from the seat) so I reached out to the company direct for spare parts however, upon contacting the company they immediately advised they would send a replacement pushchair out immediately as ours was no longer safe and I could discard ours - all under guarantee! The advisor Jamie who provided me with the support was absolutely outstanding and I received our replacement within 3 days (weekend included). I am absolutely overwhelmed with the support provided and absolutely recommend MobiQuip as it has definitely proven to me that our children's safety is paramount to this company, which you don't see too often. Thank you so much for such a humbling experience!

February 24, 2025
Unprompted review
Mobiquip logo

Reply from Mobiquip

Thank you so much for the incredible review!! I'm so glad to hear this was all sorted for you and the problem was sorted. We really appreciate you taking the time to leave a 5* review

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