Great purchase, lighter compared to the excel elise, would be better if the pram came with a basket as standard as any parent with a child with special needs will know the amount of stuff you need wit... See more
Company replied
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Review summary
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I was told that upon my wheelchair arriving, someone would put it together for me and I would be shown how to use it, etc. This did not happen. Thankfully I was able to read the instructions and sort... See more
Company replied
Easy to order. Good clear description of items. Quick delivery and regular updates. Good quality product which is being used for our son who is 8 years old but struggles being out when it's busy or wa... See more
Company replied
Great stroller very well made and lighter than i thought it would be they keep you up to date on everything and the delivery was speedy . The only thing is i ordered it in pink but received it in blac... See more
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Company details
Written by the company
MobiQuip is a fresh, forward thinking mobility company. We are a team of people that have many years of mobility industry expertise, unrivalled practical and hands on experience of mobility equipment. Our knowledge is extensive and we have strong working relationships with all of the key manufacturers that supply the mobility industry in the UK. Our aim is to help you navigate your way through the options available and make buying mobility equipment easier. At MobiQuip we discuss your circumstances, needs and requirements to establish exactly the perfect mobility solution for you. We want to keep things simple and make your buying experience a pleasurable one. We hope that you find the MobiQuip website easy to use and we look forward to speaking to you.
Contact info
The Tower, Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 0800 118 2625
- sales@mobiquip.co.uk
- www.mobiquip.co.uk
4.5
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Happy with new scooter
It would have helpful to me to be able to order and make payment for my new scooter by phone I did need help to complete the order from my family however when I did speak on live chat this was helpful and the follow up phone call is an excellent xx
February 21, 2025
Reply from Mobiquip
Thank you for your custom, glad to hear you find our follow up call useful and thank you for the review!
The website was very helpful got my…
The website was very helpful got my order sorted very quickly and delivered within two days.I would recommend them to anyone.
February 19, 2025
Reply from Mobiquip
Thank you so much for taking the time to leave a wonderful 5* review!
Bad experience with Amazon
Contacted the sales office directly after Amazon sent me the wrong wheelchair twice. The sales guy was very helpful and gave me all the information that I needed so that I could order the correct wheelchair directly from them. Chair turned up on time and seems to be comfortable and well made. Very pleased so far.
February 18, 2025
Reply from Mobiquip
I'm sorry to hear about the negative experience with Amazon to begin with but I'm glad to hear we were able to assist you with this. Thank you for the wonderful review Steve, it means a lot to us!
42 hours from ordering on line too…
42 hours from ordering on line too delivery, courteous delivery driver. All perfect.
February 17, 2025
Reply from Mobiquip
Thank you for the feedback and 5* review, we have passed your generous comments over to the courier!
Cannot fault Mobiquip at all
Cannot fault Mobiquip at all! I ordered the buggy and the extra winter accessories, and that day they had my package being prepared. Only a short two days later, it turned up! Astounding quality and super fast at getting to me, my son is in love with it! It’s study, amazing quality and came super fast! Yes, a little pricey, but in all fairness, it’s worth the cost! It’s big, yet light, it’s spacious enough for my son to use, and he is very happy to sit and stim away while in there! The instructions were clear, it folds easily and set up just as easy! Only issue was they don’t do buggy bars for them, so I had to buy a universal one, but otherwise, outstanding company with great shipping times and amazing quality!
February 5, 2025
Reply from Mobiquip
Great to hear you are so happy with the stroller and accessory pack Jemma, thank you for your valued custom and your 5* feedback!
Reply from Mobiquip
Thank you for the 5* feedback, much appreciated!
fab customer service
fab customer service. very quick and helpful to reply to emails and answer queries. Order processed quickly. Also, very reasonably priced.
February 3, 2025
Reply from Mobiquip
Glad to hear you were happy with the service you received, thank you for the feedback!
wellmade and fit for purpose
i have two walkers already.one has poor brakes the other is very uncomfortable on more difficult terrain and
too noisy for easy conversation
This was suggested by my physio
and fits the bill and it is moe secure than my old one
the firm was good to deal with .fast delivery and good advice. I am not sure that i would describe it as lightweight although it is a pleasure to use and the extra weight is useful in this
January 29, 2025
Reply from Mobiquip
Thank you, Freda, for the amazing 5* review and many thanks for the feedback!!
Your delivery was well within the time…
Your delivery was well within the time scale you originally gave.
The price of your product was very competitive .
The assembly instructions were adequate .
February 3, 2025
Reply from Mobiquip
Thank you so much William for taking the time to leave a wonderful 5* review, much appreciated!
Reply from Mobiquip
We really appreciate you taking the time to leave a 5* review, thank you!
This the second wheelchair I ordered…
This the second wheelchair I ordered from Mobiquip and the delivery went smoothly.
January 26, 2025
Reply from Mobiquip
Thank you kindly for the lovely 5* review!!
Person who met explained clearly and…
Person who met explained clearly and provided the most suitable wheelchair for my son , she was not very friendly though.
January 15, 2025
Reply from Mobiquip
Thanks for your review and thank you for your email confirming that the comments regarding the staff member were regarding another company and not MobiQuip!
Reply from Mobiquip
Thank you so much for the kind 5* review Sian!
Reply from Mobiquip
Thank you Katy for taking the time to leave a 5* review
I ordered a new wheelchair for my son…
I ordered a new wheelchair for my son as he out grew his old one and needed a bigger size chair. I ordered the wrong colour by mistake and the wonderful customer service staff were really really helpful and were able to sort my mistake out and change the colour of the chair for me they were really quick at replying to my emails. I would definitely recommend them to everyone. I can’t fault them at all my son loves his new chair just as much as I do. Thank you again mobiquip for helping me rectify my mistake.
January 18, 2025
Reply from Mobiquip
Thank you for the 5* review of the MQ All Terrain, we hope your son continues to love the wheelchair as much as we do!
Reply from Mobiquip
Thank you for the 5* review of the MQ XL Stroller Rebecca, we are very pleased to hear this!
All Terrain Wheelchair
Lovely company to deal with.
However, at one point I didn't know whether I would receive the item on time as it seemed as if there was a problem with delivery company, but all was well in the end.
Great product, chuffed with my purchase
January 13, 2025
Reply from Mobiquip
Thank you for the 5* review Angela, thank you for getting in touch and I'm glad I was able to get back to you quickly to address your concerns and everything went smoothly!
Glad to hear it!
Adam
Ordered batteries on Thursday and they…
Ordered batteries on Thursday and they arrived next day, great price and service.
January 9, 2025
Reply from Mobiquip
Thank you, Chris! Great to hear you were happy with both the delivery service and your purchase!
Mobiquip Xl pram and winter bundle
Amazing pram. Accessories clip together perfectly and with ease. Definately worth the money. Highly recommended
January 8, 2025
Reply from Mobiquip
We really appreciate the feedback on the accessories and we are so pleased to hear this Danielle, thank you for the 5* review!
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