Mobiquip Reviews 

176
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, robust build, and thoughtful design, often highlighting how well they meet the needs of children with special requirements. Many people appreciate the efficiency of the ordering process and the consistently fast delivery service, with regular updates keeping them informed. Reviewers also commend the great service and communication received, making their overall experience very positive. However, some customers also noted issues with product functionality and durability, such as wheels detaching or making noises, and buggies collapsing or having missing parts. A few other people also felt that there were problems with incorrect items being delivered, like receiving a different color than ordered, and experienced difficulties with customer service regarding warranty claims or resolving incomplete deliveries.

What people talk about most

Product

Clients share positive opinions on product quality, describing items as robust, well-made, and excellent,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Quality

Customers consistently note positive experiences with quality, praising products as robust, well-made, and... See more

Service

Reviewers mention positive feedback about service, with many praising the great and excellent service... See more

Order

People report positive experiences with the ordering process, finding it quick and easy. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great purchase, lighter compared to the excel elise, would be better if the pram came with a basket as standard as any parent with a child with special needs will know the amount of stuff you need wit... See more

Company replied

Rated 5 out of 5 stars

I was told that upon my wheelchair arriving, someone would put it together for me and I would be shown how to use it, etc. This did not happen. Thankfully I was able to read the instructions and sort... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Good clear description of items. Quick delivery and regular updates. Good quality product which is being used for our son who is 8 years old but struggles being out when it's busy or wa... See more

Company replied

Rated 5 out of 5 stars

Great stroller very well made and lighter than i thought it would be they keep you up to date on everything and the delivery was speedy . The only thing is i ordered it in pink but received it in blac... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

MobiQuip is a fresh, forward thinking mobility company. We are a team of people that have many years of mobility industry expertise, unrivalled practical and hands on experience of mobility equipment. Our knowledge is extensive and we have strong working relationships with all of the key manufacturers that supply the mobility industry in the UK. Our aim is to help you navigate your way through the options available and make buying mobility equipment easier. At MobiQuip we discuss your circumstances, needs and requirements to establish exactly the perfect mobility solution for you. We want to keep things simple and make your buying experience a pleasurable one. We hope that you find the MobiQuip website easy to use and we look forward to speaking to you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

176 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(176)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

They are an amazing company and their service is brilliant. i asked for something that was missing and they responded straight away and gave me a replacement next working day.. in ever write reviews but couldn’t help and come write something as the service was brilliant.. Thank you!

July 15, 2024
Unprompted review
Rated 3 out of 5 stars

Useless Hood

Purchased the Mobiquip XL for my Son. The hood is useless, as mentioned by another review below. However Mobiquip's customer service were quick to address the issue following my complaint and offered me some helpful solutions. They have also advised that talks are in place to modify the design. If you need the pram for a day out, knowing it won't rain then I'd recommend the pushchair. Otherwise, I would not recommend it for every day use and would advise to wait for the updated design.

April 17, 2024
Unprompted review
Rated 2 out of 5 stars

We bought the pink Mobiquip for are…

We bought the pink Mobiquip for are Daughter, all in all the pram is excellent however the hood is absolutely useless is any type of wind. Smallest bit of wind and it blows up and of, and on one occasion blew up and caught me in the face causing my glasses to come of and leaving me bruised to the eye with the impact. This really needs to be addressed as this is a safety issue and also impractical to have a hood that can't be used if there is any wind at all.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company very professional and understanding

Order # 206-4419887-6574760

I bought a wheelchair from MobiQuip and was impressed that it ahead of time. The quality of packaging was superb and protected the wheelchair during transit. Unfortunately I had to return it as it didn’t suit my particular needs but it was everything that it said it was in the description. The problem now is the company I chose to return it pick it up and half way though it’s journey has been lost. I’ve taken it up with the courier and raised a complaint about the poor service. So I contacted MobiQuip to let them know the progress and they have offered me an extension of the return period. So thank you I will definitely be buying a replacement from form you when the other one arrives back with you.

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. I bought a wheelchair end of last year in preparation for upcoming surgery, unfortunately this was cancelled and again 3 more times. Therefore the wheelchair didn't get a test drive. 8 months on I have now had surgery and had to use the chair. Sadly a couple of problems cropped up which made the chair difficult to management. I contacted Mobiquip and spoke to Adam. He was so polite, understanding and listened completely to what the problem was. I sent photos of the issues and he arranged for some parts to be sent out to me. I received these early the next day, but sadly didn't correct the issue. After another conversation with Adam, he arranged for a complete replacement of the whole chair. This also arrived extremely quickly. We assembled it straight away and had a test drive showing that it was perfect. I cannot recommend this company highly enough and that is only because of the excellent service Adam has provided (the wheelchair is pretty darn good too☺️). Mobiquip are certainly very lucky to have such an exemplary employee. Thank you Adam for making this so easy to rectify.

March 30, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from this seller

Fantastic service from this seller. What means the most is the friendly, helpful and fast customer support. They have a genuine understanding of your situation and go the full mile to get you what you need, and no hanging on the phone on hold for ages, all calls where answered quickly. Highly recommended ! Thanks :)

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great pushchair, price & customer service

Recently purchased a pushchair from them, arrived quickly and it's great. I couldn't get the red safety catches to lock in place so I called them. The guy was really helpful and explained how to clip them down. My son loves it and it makes going out with him so much easier. Many thanks

February 25, 2022
Unprompted review
Rated 1 out of 5 stars

Poor service and stroller

Brought a stroller for my disabled son 9 month ago and the foot rest has broken because it has always been to tight. I complained not long after purchase but they said that's how they are made ! So instead of send another one they are trying to make pay near 50 pound for another one digusting firm !

February 23, 2022
Unprompted review
Mobiquip logo

Reply from Mobiquip

Hi Lucy. All of our goods are supplied with a 12 month warranty and we haven't had anyone raise an issue with the foot rest which we haven't resolved under this warranty. We pride ourselves on the quality of our goods and high level of customer service so certainly wouldn't claim this is how they are made! If you would like to contact us on 0800 118 2625, we can look into the foot rest issue for you immediately to get this resolved. Many thanks, Jamie.

Rated 1 out of 5 stars

Poor service overall

Had problems with the travel kit for the stoller .its a joke the rain cover riped as soon as the wind blew and the basket well I dont know who designed it but it's no good for nothing . And the foot rest is a pain in the..... to keep putting on and off . So I would not buy again ! The after service is a complete joke the fella was very rude and obnoxious to me regarding the problems just told me to throw it all away !

February 14, 2022
Mobiquip logo

Reply from Mobiquip

Hi Ian. Very sorry to hear about these issues – this certainly isn’t the service MobiQuip pride ourselves upon offering to all our valued customers. So I can investigate the issue for you and arrange a suitable resolution to the difficulties you have experienced with the pushchair accessories, could you please contact us on 0800 118 2625 where I will gladly assist you myself. Kindest regards, Jamie

Rated 5 out of 5 stars

Great company to deal with, great wheelchairs

Unfortunately i found myself needing a wheelchair and never had the need for one before i was at a bit of a loss of what i needed.
After a few hours research, i decided the G-Explorer ticked the boxes for my requirements.
After confirming an elevated leg rest was an option and available, placed the order over the phone.
Jamie was so helpful but also friendly and knowledgeable... and absolutely zero sales pressure.
Two days later the wheelchair arrived and have been over to the park a few times already on it.
Will definitely be dealing with them again for any future orders and would definitely recommend.

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience buying my…

I had a fantastic experience buying my colt deluxe mobility scooter from Moby quip. The help of the sales team was great they were so understanding of my needs . Explained everything to me in considerable detail especially as it’s my first purchase of a mobility scooter ever! Also the salesman recommendation of a colt deluxe .was most appreciated than another brand I’d asked about because it’s far better and more suitable for all my requirements They’re so friendly, professional and helpful if I could leave more than five stars I would superb company highly recommend them!

June 30, 2020
Unprompted review

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