Mockfordandhunt Reviews 

285
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated team for their exceptional communication skills and remarkably quick responses to every inquiry. Many people note that setting up a convenient WhatsApp group makes asking questions effortless and keeps everyone fully informed. Reviewers also emphasize that the staff consistently goes above and beyond to guide clients smoothly through stressful property sales. Clients deeply appreciate the highly professional approach, reassuring attitude, and constant support provided throughout the entire moving journey. Individuals highlight that nothing is ever too much trouble for these agents, ensuring a seamless process from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as professional, friendly, and consistently... See more

Service

Consumers find service to be exceptionally positive, praising the professional, friendly, and hardworking... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional communication and support... See more

Response time

Customers had positive experiences with response time, consistently highlighting great communication and fast... See more

Social media

Customers consistently note positive experiences with social media communication. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recommend Mockford and Hunt very highly. Both Tim and Frances have been very helpful and have 'held our hands' through the difficult process of a probate sale. Answering all our queries and questio... See more

Company replied

Rated 5 out of 5 stars

We have had alot of ups and downs trying to secure our new home but Tim and Frances went above and beyond to support us through our very stressful journey!! They were always on the end of the phone an... See more

Company replied

Rated 5 out of 5 stars

From the beginning, Tim made the whole process as easy as possible. Viewings were arranged quickly and efficiently, entirely hassle free. The WhatsApp chat with Tim and Frances meant we didn’t have to... See more

Company replied

Rated 5 out of 5 stars

House moving is always a stressful experience, and this one was no exception! However, Mockford and Hunt ensured that the process was seen through to the end, from receiving an offer before we even go... See more


Company details

  1. Real Estate Agents

Written by the company

With over 45 years combined experience and the latest in marketing technology and communications, our independent estate agency is based in Ashford, Kent. We pride ourselves on providing the very best customer service starting with excellent communication from the moment you first contact us right up until completion. With a proven track record in sales conversion having sold 94% of all our homes marketed in 2022, not only do we market our homes with professional photography and virtual tours but we ensure that your home is given the best exposure online as well as on social media. This helps to attract a wider audience and a better choice of buyers with a view to obtaining the best price possible. Mockford and Hunt is a modern innovative hybrid agency that is always diversifying and evolving to be ahead of the competition and to give our customers a personable experience at the best of our abilities. In more recent months, there's been no doubt that the market has become more challenging; but it is in these times that working with an experienced agent becomes ever more important as you become more reliant on your agent taking a proactive approach to make things happen. With this in mind, year on year, we have actually sold a higher proportion of our housing stock compared to other local agents. At present, for the period April, May and June 2023, we have sales agreed on 87% of our homes for sale. The market right now, is what you make it. People always have reasons to move and if you market at the right price with the best marketing tools with a communicative honest agent, you really can't go wrong. Don't take our word for it though, please check out our reviews. Call us for a free valuation of your home. Tel 01233 367606.


Contact info

5.0

Excellent

TrustScore 5 out of 5

285 reviews

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5.0

All reviews

(285)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

A special thank you for a stress free process!

A special thank you to Tim and his team at Mockford and Hunt. Being first time buyers, the process was a little daunting, but Tim was there every step of the way, and all our questions were dealt with quickly yet efficiently. I think this is mainly because of the 'What's app' group that was created at the start of the process. When you're busy at work, it's not always possible to have your emails to hand all the time, so receiving updates via a text message, or if we had an urgent question, this was really useful. Nothing felt stressful dealing with Tim at Mockford and Hunt and on that basis, we would highly really recommend their services. From Alex and Ayshea.

November 7, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Ayshea and Alex. Thank you so much much for your great review. We are so pleased that you were happy with the service and that our WhatsApp group worked well for you keeping you fully in the picture. Congratulations on the exchange and we look forward to handing over the keys in just a few days time!

Rated 5 out of 5 stars

Absolutely flawless

Absolutely flawless ! From start to finish Tim and the team have been soooo helpful and nothing is too much for them. They are always on hand to answer any questions big or small and are always so friendly with advice. As younger buyers we don’t have much experience with the sales market but they gave us so much advice with their wealth of knowledge and helped us move with ease ! We can’t thank them enough for making our move easy and always calming our neves ! Thank you all so so much!

November 7, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Sam. Thank you so much for your glowing review! It has been a pleasure working with you both and I'm glad we were able to calm your nerves along the way. Moving home isn't always easy and this is why we try to get involved as much as possible, just to help ease the process along. Good communication is always key. We hope you will both be very happy in your new home and we hope to hear from you again in the future.



Rated 5 out of 5 stars

Mockford and Hunt were great

Mockford and Hunt really went out of their way to make sure that our sale went through smoothly. They understood that we didn't want to move until we found the perfect property and made sure that our buyers knew that so that everyone knew what was going on. The whole team were friendly and approachable and really went above and beyond to not only sell our home but ensure that we found a great property too.
We would definitely use Mockford and Hunt again and highly recommend them to anyone looking for a friendly and efficient estate agency.

September 14, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Emma. Thank you so much for your great review. We appreciated that finding the right property was always the fundamental part of you moving up the ladder and we are so glad that we managed to find you a flexible buyer that would happily wait until you found the perfect home. Now you are in, we hope you and your family have many happy years there together building lots of new memories to cherish!

Rated 5 out of 5 stars

Well I don’t no we’re to start Tim and…

Well I don’t no we’re to start Tim and Charlotte made are experience selling are home smooth and pain free they dealt with the Solictor’s. The buys Solictor’s everything. can not be happier. And to be honest knew more of what was happening than the solicitors all round superhero in my book 👌

October 24, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Paul. Thanks so much for your glowing review. Superhero estate agent, think that's gone straight to our heads! We're so pleased that you were happy with the way we dealt with the sale and that we now have completion in sight. Only a few days to go...

Rated 5 out of 5 stars

Excellent all-round

In the search for my first home I had a few hurdles in the buying process - thankfully the team at Mockford & Hunt were extremely understanding of my complete inexperience in buying and provided advice & guidance along the way. They were especially brilliant towards the end and alleviated a huge chunk of stress by handling the communications between buyer/sellers. The WhatsApp group was much easier than the usual email tennis you would get otherwise.
Overall, very happy with my experience and would highly recommend their services.

October 21, 2022
Unprompted review
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Reply from Mockfordandhunt

HI Nick. Thank you so much for your great review. It wasn't the easiest sale to progress but with perseverance, we got there in the end. We're so pleased that you are now in your new home and we hope you are very happy there!

Rated 5 out of 5 stars

From start to finish Mockford & Hunt…

From start to finish Mockford & Hunt were great. They were attentive and always gave the impression they had our best interests at heart. The use of a WhatsApp group is a great idea, and works well compared to email. Would definitely use again

October 19, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Jamie. Thank you so much for your kind review. It was great to work with you both and get you through to completion so that you can enjoy your new home. WhatsApp is so simple yet so effective and it certainly makes it easy to keep everyone in the picture. We're glad it worked well for you and we wish you well for the future!

Rated 5 out of 5 stars

We are so glad to have trusted Mockford…

We are so glad to have trusted Mockford and Hunt with our house sale. Tim and Frances understood what we needed right from the get go and were there every step of the way. Their honesty, transparency, understanding and support were exceptional. The WhatsApp group kept everyone up to date and avoided protracted email exchanges/phone calls. As we’re quite timid, we were also really grateful to have had Tim and Frances in our corner throughout the process, chasing up with other agents/solicitors in the chain and pushing things ahead much more effectively that we could have done! Thank you!

October 14, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi there. We are really grateful for your kind words, thank you. We are so pleased that we were able to secure you the right buyer quickly putting you in a great position to find your forever home and that we have managed to progress the chain in a timely manner. Not long to go now until completion day. Exciting times ahead!

Rated 5 out of 5 stars

Amazing estate agent!

Estate agents have such a bad reputation ...... well Tim and his team will soon change your mind about them and prove that there are some amazing ones out there. Tim has been so helpful throughout the buying process and kept me updated along the way. He was able to sort out any issues and I'm now in my home and very happy.
I would definitely recommend Mockford and Hunt for the buying or selling of your property.
Thank you Tim and team!

September 27, 2022
Unprompted review
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Reply from Mockfordandhunt

Thank you so much for your great review. After working in the business for so long, we understand the frustrations that people have with some agents not keeping their customers in the loop and this is why when we set up, it was absolutely paramount to us that we provided a service that would make us easy to reach and resolve issues as and when they happen. We're so glad this worked well for you and that we were able to keep you updated along the way to getting you into your new home.

Rated 5 out of 5 stars

Amazing team at Mockford and Hunt

Tim and the team at Mockford and Hunt have been amazing!! Through every step of the process they have been there offering support making the whole process easier. Can’t thank them enough!!

September 27, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Zoe, thank you so much for your kind review. We are so glad that we were able to help you move and that you are now enjoying your new home!

Rated 5 out of 5 stars

Brilliant team brilliant service

I feel so lucky to have contacted Mockford and Hunt to purchase my house. Right from day one the team could not have been more helpful. They are passionate caring professionals who are fun to work with but at the same time they deliver what they say they will. I would not hesitate at all in recommending them to anyone who wants help in buying a house. Brilliant team brilliant service . Well done 👌👍👏

August 19, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Robert. Thank you so much for your great review. It is always lovely to hear that you have been really happy with our service and we are so pleased that you are both now in your new home. Good luck with the decorating and we hope you have many happy years there together.

Rated 5 out of 5 stars

Tim is amazing

Tim is amazing! I had no idea when it came to selling my parents house, yet Tim reassured me and helped me every step of the way. The best bit was the WhatsApp group he set up so I was able to see each stage and was fully informed right up until completion. Tim is cheerful with a friendly disposition and willingness to help, in any way he can, even working outside his hours if needed. Thank you Tim, its been a pleasure doing business with you.

I would recommend Mockford and Hunt, Ashford to anyone who wishes to undertake a hassle free sale with Tim as a point of contact.

Wishing you all the best for the future.

September 7, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Jacqui, well what can I say, what a review! Thank you very much. I'm delighted that you were so happy with the whole process and the way we worked together. I'm glad that it was so evident that we put our all into making the process work to the best of our abilities. It's not a job for us, it's a passion to genuinely help our clients.

Rated 5 out of 5 stars

We recently finally moved into our new…

We recently finally moved into our new home.
Tim, Frances and Charlotte were amazing. always to hand, enabled us to view the property several times and answered any questions very promptly.

The process was very stressful towards the end but this was due to our solicitor that didn't communicate and held the process up, I wouldn't recommend them at all

However I would definitely recommend Mockford and Hunt to anyone buying or selling a property. 5* service 😀

September 7, 2022
Unprompted review
Rated 5 out of 5 stars

Tim has been amazing throughout!

Tim has been amazing through the purchase of our new home. Tim was so accommodating and managed to get us in to see the house before my wife & I went away on holiday. Whilst we were away, Tim kept us up to date with the other interest in the property and eventually secured the house for us. It’s been a stressful purchase at times but Tim has always been on hand to steady the ship and help us get to exchange & completion.

August 30, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Ryan, thank you so much for your great review. It's always frustrating when elements of the process are beyond our control and with the probate taking a while to go through, it took longer than you are I would have liked. I'm glad though that you are now both in your new home and I'm sure you'll already be busy putting your extensive plans into place to make the house your home. Good luck with the renovations. We'd love to see it when it's done!

Rated 5 out of 5 stars

Excellent service

The team at Mockford and Hunt helped me to buy my first property. They were so helpful and supportive. They provided excellent communication through phone calls and WhatsApp and kept us up to date throughout the whole process. They were very proactive and did everything they could to get the process through and were reassuring along the way. Tim was very knowledgeable and would answer or try to find out the answers to any questions that we had. He would always follow up on phone calls or messages. Thank you for all of your help and support. I would highly recommended!

August 10, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Amelia. Thank you so much for your glowing review. As a first time buyer, we know it can be a bit of a daunting prospect purchasing your first home particularly when it's more of a lengthly process when buying a leasehold property. We are glad that you were happy with the updates and guidance that we provided and we hope by now, you are settling in to your new home.

Rated 5 out of 5 stars

Wouldn’t use anybody else!

I honestly cannot recommend Mockford and hunt enough!! They managed too sell our flat within a few days of it going on the market! It was our first time selling and Tim was very helpful and knowledgeable with helping us. They opened a whats app group with all of us which was so helpful! We could ask questions and send info! Then we found a house and picked the worlds worse solicitors! Tim, Francis and Charlotte went above and beyond too push and get were we needed too be after so many screw ups on our solicitors side! At one point I actually thought we would loose our dream house. But all 3 of these amazing people reassured us and we managed too complete on Friday! Thank you soo much for everything you have done for us!

August 9, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Sam. It was a bit of a long haul but we got there eventually. Having a solicitor in the chain that doesn't communicate is always frustrating but with persistent chasing, we finally got there. Thank you for giving us the opportunity to help you move. Now you can both relax and enjoy your new home!

Rated 5 out of 5 stars

Exceptional Performance

Tim, Frances and Charlotte couldn't have been more helpful.
Fantastic efficient service throughout the sale of our property.
Always on hand to offer advice and push for completion.
Could not rate them highly enough.

July 14, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Adam, thank you so much for your kind review. We are so pleased that we were able to secure you the right buyer so that you could pursue your dream home. We hope you are both settling in well and enjoying the lifestyle that Folkestone offers!

Rated 5 out of 5 stars

Helpful and easy to contact!

Tim was great and showed us around multiple homes. He was able to help us with any ask that we had throughout our buying experience and let me come to the property multiple times prior to us getting the keys. Throughout we had a WhatsApp chat in which we could ask questions directly to Tim and Charlotte and they both helped keep on top of everything. I couldn't have asked for a better experience on the part of the estate agency

July 5, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Adam. Thank you so much for your great review. It has been a pleasure guiding you through the process of your first purchase. We know both you and Becky will be very happy in your new home and if you ever need our help again in the future, you know where we are!

Rated 5 out of 5 stars

How to get the job done well

Tim helped me to sell my place immediately and for an excellent price. He's a 'no nonsense, get the job done' person who is also very friendly and nice to deal with. I would definitely use him again to sell my property.

July 1, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Judy, thank you so much for your great review. We are glad we got you through to a successful completion so that you can enjoy life in Australia once again.

Rated 5 out of 5 stars

I have moved several times and Mockford…

I have moved several times and Mockford and Hunt are the best agents I have used by far. Tim and his staff provide a very professional and friendly service. Tim in particular is very approachable and helpful. If you have any queries or problems they do their utmost to sort them out and help. I would not hesitate to recommend Mockford and Hunt.

May 31, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Sue. Thanks for the fabulous feedback. You have been a pleasure to work with and we're pleased it all worked out for you. We hope you enjoy sunny afternoons on the beach!

Rated 5 out of 5 stars

Highly recommend

Very friendly, caring and professional. They know the market and can advise well. Highly recommend

May 26, 2022
Unprompted review
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Reply from Mockfordandhunt

Hi Juliette. Thank you for your lovely comments. Hopefully, when the time is right, we can look forward to working with you again in the future.

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