Momentum Coach Hire Reviews 

760
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I have been using Momentum for many years now, and the reason for this is because once I give them a job I know I can relax in the knowledge they will do it. Great service, professional, courte... See more

Rated 4 out of 5 stars

Very professional customer service team. Incredibly helpful and straight onto any problems. The driver was prompt and professional and required no input on our complicated journey. The only reason I h... See more

Rated 5 out of 5 stars

A slight hiccup to start as the coach was late due to another driver taking the coach intended for our trip on a school run which involved our driver chasing after it. We were delayed leaving by appro... See more

Rated 1 out of 5 stars

Momentum driver abandoned 42 people including 25 children (11 children under 11 years old) in Holland. Without notice the driver disappeared and went back to England. Momentum wanted approx £3K to s... See more

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Company details

  1. Bus and Coach Company

Information provided by various external sources

The Momentum Coach Hire is the central booking Agent for a bespoke network over 300 coach and bus hire operators, servicing London and over 150 other towns and cities throughout the UK. From luxury coach rental in London to an Airport Transfer Coach Hire in Scotland, we have a full spectrum of clients ranging from major Private Sector Corporates to Schools and the Public Sector. Coach and Bus hire vehicles range from minibuses through to Executive coaches and up to 75 seat double deckers.


Contact info

3.8

Great

TrustScore 4 out of 5

760 reviews

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3.8

All reviews

(760)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

The bus was in excellent shape and had…

The bus was in excellent shape and had great facilities. Driver was punctual but got a bit lost on the last part of his destination however the clients where still in time for their meeting

March 13, 2019
Unprompted review
Rated 5 out of 5 stars

Thank you soo much alexander for your…

Thank you soo much alexander for your assistance in making our trip to Manchester without any hiccups by your organising everything for me as it was a sad occasion we travelled for.

Liz ryan
Ireland

March 13, 2019
Unprompted review
Rated 5 out of 5 stars

Momentum Coach Hire

Very Organised, no hassle would recommend and will definitely use again, simple and easy to book and everything confirmed immediately via email.

March 3, 2019
Unprompted review
Rated 1 out of 5 stars

Swindlers

Agreed to a single price, paid and then they turned around and tried to increase the price 400 pounds. And that is after they were contractually and legally obligated to fulfill the trip for the paid price. Whoever runs this company should be ashamed of their employees' conduct and their company as a whole. DO NOT ORGANISE YOUR TRIP THROUGH THIS COMPANY. Over the phone they passed me between 4 different people, each giving different excuses as to why they 'must' increase the price. Do not use this company, if they mess up they will insist it is you who must pay for it. Absolutely unacceptable professional conduct.

I highly question the legitimacy of any of the reviews of 5 or 4 stars that this company has.

February 21, 2019
Unprompted review
Rated 4 out of 5 stars

Comfortable but not Communicative

I did not get the one-hour prompt before arrival as promised.
Coach arrived on time, although not parked exactly as requested. Couldn't find driver initially but then asked him to turn around to be on correct side of the road. Coach was comfortable and driver knew where he was going. It was, however, far too hot and he wasn't keen on turning the heating down; as it was a brilliantly sunny day he should have lowered the windscreen blinds because those of us at the front couldn't see anything! No major incidents.

February 11, 2019
Unprompted review
Rated 5 out of 5 stars

Alan was an absolute sweetheart

Alan was an absolute sweetheart! He went above and beyond to help the team out and was super friendly and gave everyone a giggle. Thank you so much Alan!

January 30, 2019
Unprompted review
Rated 1 out of 5 stars

Ordered and paid for 12 x 49 seat…

Ordered and paid for 12 x 49 seat coaches six weeks in advance of a function. Contacted by Momentum a day before to be told they were not available and instead provided with a miscellany of coaches incapable of carrying the full contingent. Chaos. No explanation. It appears that Momentum tries to book coach companies spare capacity cheaply at the last minute. Customer Services never responded over a four month period. Ultimately had to revert to legal action to receive a partial refund. Frankly, a disgrace and total lack of integrity bordering on dishonesty.

January 23, 2019
Unprompted review

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