Momentum Coach Hire Reviews 

Great service, driver was professional throughout our journey. Nothing was too much for him! Will be using your services again! Thank you so much! Selvin was awesome

Matt

Very satisfied and pleased with the service provided. Pleasant coach driver and very helpful. It was an excellent service considering another coach company had let us down at the last minute. We will definitely use the service again. Thank you

We booked a coach from JAB for July 2nd for 25 people from Hampshire to Oxfordshire with a second pick up in Maidenhead (a return journey, late afternoon pick up, very early morning return). I paid upfront, and claimed the money from each person in the party.

Day arrives, coach does not. After eventually getting through to operations we were told that they had overbooked and our journey would not be taking place with them. No alternative, no solution and no real apology. I was simply told my money would be refunded.

The Maidenhead party managed to get themselves to the destination (obviously with me giving them their share of the money back) and I managed to get my party there via taxi. At a cost of £800. I called the next day to ask to speak to customer services, they weren't in. After an amount of phone calls I've lost count of I have come to the conclusion that nobody actually works in customer services as they are never there. Email after email, phone call after phone call, my money was eventually refunded more than 3 weeks later. I asked if they would offer some form of compensation for the taxi bill (morally I cannot charge my guests anymore for their journey). I was told no. I asked to speak to someone senior, I was told no one available. I asked if someone could call me to discuss, I was told they'd ask.

No word from them at all.

The company is an absolute disgrace, I have reported to trading standards but don't know which route to take next? The company is a joke and I find it so so disrespectful to not even bother to speak to me personally when I've had such issues. I did receive an apology email saying they were sorry but sometimes vehicles experience mechanical issues. So now they're lying as well. I don't think not showing up due to overbooking is a mechanical issue

I am only giving one star as I am unable to give zero

Coach service was excellent, booking and communication with momentum was poor.

Excellent service very reliable and friendly

Appalling service. Coach cancelled 40 minutes before departure, three weeks later I'm still waiting for a refund, despite having called four times and been told it was being processed.

Avoid this company at all costs.

Never use this company.... we booked them for a team trip to Holland. The booking was made months in advance and was also paid for months in advance. They cancelled on us 12 hours before we was due to depart with zero care or understanding of the implication of their actions.
Getting our money back has also been a complete nightmare - we're now 3 weeks down the line and whilst we have had some back, we have not had all of it. Speaking with someone who can help you is virtually impossible and then never expect a call back. They also lie to you saying that they have refunded your money when they haven't.
Seriously..... never use this company - if you do, then do so at your own peril.

Service was very reliable and punctual.
We hired the coach for a church outing to the beach and we all had a good experience. Would definetly use this company again and recommend it to others.

SHORT STORY: Utter disgrace. Nearly 2 hour delay in pick up. No out of office hours telephone line. Bus arrived littered with bags, beer cans, leftover kebabs and vomit. To top it off, post disaster, the customer service team completely ignored, avoided and dodged all attempts made to file a complaint. Service is everything, and not just from Sales, from start to finish; had Momentum Coach Hire customer services actually made an effort to resolve the issue after it had happened, they could avoid all the bad reviews from upset customers. I sincerely urge anyone looking for a coach to steer clear of these guys - don't get lured in by the reasonable prices, it's a farce!

FULL STORY: Momentum Coach Hire were great when making the booking. The Sales team were keen and helpful, everything seemed to be smooth. Booked a 70 seater coach for a Saturday afternoon wedding party pick up. The day before the wedding I called them to make sure everything was still on track, they assured me it was.
Then the disaster, the wedding service was done and half of the wedding party (60 guests) were left standing outside of the church for nearly 2 hours waiting for their pick up. Attempted to call all contact numbers we had for Momentum Coach Hire to find out where the driver was - none of them worked! The bride and groom were highly stressed and even started to consider the expense of booking everybody into taxis to get them to the reception. When the bus finally arrived - it was a Routemaster, a public bus which we were never told it would be - and on the inside it was absolutely disgusting. There were bags and beer cans all over the floor, leftover kebabs and chips on the seats and vomit at the back of the bus. The bridal party had to go on, gowns and all, to clear the bus before the guests could board. The bus arriving late meant the entire wedding was delayed. The steel pan band which was organised to be there for the arrival of the wedding party had to be paid more to stay. The guests who had driven themselves to the reception had to wait much longer for food than planned. It soured the day for sure. I have also made a google review which has the pictures from inside, just google Momentum Coach Hire and click on the reviews there.
Attempts were made the Monday after the wedding to speak to someone at Momentum Coach Hire to complain about the service. We were told a complaint could only be made in writing, or email; an email was sent and nobody responded. I emailed them several times after that requesting an update to my complaint, no one ever responded or returned any phone calls. I sent the story to BBC Watchdog and hope they will pick it up and let the UK know what a nightmare this company is to deal with.

Although I have been in endless communication, oral and written, we have had no compensation after our horrific experience with this company. Coach cancelled 22 hours before our son's wedding. We were left frantically trying to make alternative travel for our guests. Also we were refused I formation 're which company had cancelled the coach, as we wanted to pursue them also . DO NOT USE THIS COMPANY, IN OUR EXPERIENCE TOTTALLY UNRELIABLE AND UNCARING

This is the second year I have used Momentum Coaches and have found them to be efficient, reliable and competitive in their prices. Both office staff and drivers are friendly and helpful and can be relied upon to be punctual . The buses are new and well kept with good drivers. I have recommended them to friends and will certainly use them again. Lesley Hayman.

We are a group of 11 travellers and had a wonderful experience with the services provided by Momentum Coach. From booking to payment of coaches was made easy. We also had very pleasant and professional coach drivers that ferry us to different location on time. Definitely recommend Momentum Coach to anyone wishing to have a smooth sailing journey.

Cancelled booking at last minute, bus broken down on 3 other occasions. Rude, no refund and useless. In short if you use them, you cant say you havent been warned.

As a School we booked Momentum to take a group of 36 pupils and staff from Essex to Newcastle on a Friday morning, returning on Saturday night. The coach did not arrive on Friday morning and when we called Momentum we were told that the booking had been cancelled as there was no driver or vehicle assigned. No-one had informed us of the cancelled booking despite the fact it had been paid for in full. Momentum have offered to refund our hire charges (but not the additional £2,400 it cost us to arrange travel and accommodation at the last moment) but this has not yet been received.

We booked the bus at 10 am and it came right on time. The driver was very kind and polite. He waited for us in the bus for 6 hours in London while we were out which we appreciated a lot as we could quickly leave whenever we wanted to as he was situated near us. Overall we had a very good experience, thank you for the great service.

Momentum - aberdeen to edinburgh
The drivers were helpful and friendly, delivering the service we expected.
Many thanks
Shirley

My experience with momentum has been shocking. When making my initial booking I was told I couldn’t book a 16 seater minibus for 15 people as yet wouldn’t be room. I then had to recontact all of the party to request more money for this.

The day prior to the event I was contacted to be informed our coach was broken and that I would have to have a 15 seater minibus, I expressed my concern based on the initial advice and was promised a call back to confirm if there wasn’t enough luggage space that additional transport would be provided to cover this.

At around 5pm I called back as I’d not received any confirmation and was extremely worried as the event was the following day. The member of staff dealing with the replacement had gone home, despite assuring me he would get me the information and speak to his manager about compensation.

I then spoke with another member of the team, who was actually extremely helpful, he got me the confirmation about the luggage and informed me that whilst there was nobody who could speak to him about compensation that as a minimum there would be a £160 refund of the difference between the cost labor of the vehicles. He also informed me I would be contacted over the weekend about the return vehicle.

Nobody contacted me over the weekend and again we were provided with a minibus on the way home. No refund had been provided and no management communication about compensation for the unnecessary stress the day before the event. Momentum left it until the very last minute so I had no choice but to take the smaller vehicle but had to pay for the larger one.

The communication has been all one way, apart from a generic email requesting I log ANOTHER complaint.

They breech their own customer service policy, which states they’ll respond within 28 days, get unprofessional, unreliable and poorly organised, exploiting customers, who theybthen provide a painful complaints process to put them off following up. One of the worst examples of customer service I have experienced.

Hired Momentum for a school trip in November. They did not provide an extra driver that we paid three days and 1 night's hotel for. STILL have not been refunded despite almost 7 months of correspondence. Keep in mind that this was paid for by 16-17 year old students. They should be ashamed of themselves.

Very poor. Would not recommend at all. They were not accommodating to minor changes in timings (sent over 2 weeks in advance). Book a coach company directly rather than using Momentum!!!