MoneySaver Telecom Reviews 88

Been with them for a few years no problem up till now I still have a phone line but no internet and no way of getting in contact I've cancelled my DD and in the process of changing providers! 😤🤬

beeen off since thursday called over 100 times no luck stopped DD now going to post office TELECOM
STAY CLEAR NO HELP FROM THEM
VINCE

Tried to call out, told 'This number is not recognised, please try again' I tried 3 different handsets, still getting the same message. Tried to report fault, no answer, number just rings out. Have sent email, but I am very, VERY angry with this firm as this is now the THIRD time I've lost service and the first two times it took a MONTH (yes, you did read that correctly) for them to repair the fault!!
If you have a ten foot barge pole, don't touch this company with it.

Have tried for 2 days to get someone to answer the phone. It rings and rings then just cuts out
Have made 24 calls so far with no one answering
Sent an email
No reply so far
Will be changing companies as soon as I can
Appalling service

Echo what all the other reviews are saying. My mother in law has been left with no life line due to the phone line ceasing to work and no one will answer calls, emails or requests for call backs. DISGUSTING!! She's called for 48 hrs, so has her friend, care manager and I've been calling and emailing - nothing. Oh well, no more trying now, dealing with Trading Standards instead

Not even worth 1 star but had to leave one to be able to give a review. Absolutely appalling, no service at all, after going through all the options the phone just rings & rings constantly and then cuts out I have been trying to contact someone since 1:15 and given up at 4:50 to report a fault on my 88 year old neighbours phone! I have emailed them on her behalf as she has no other way of contacting them. I’ll wait and see if I get a response but after reading other reviews I won’t hold my breath. If I do I will reconsider my review!

if there was a zero star to put i would have.
what a despicable company to get hold of been trying to get hold of them now for two days to pay my mums phone bill, which is now over due cos nobody from the so called company will pick up the bloody phone. i have tried every number extension from the main number and it just rings and rings until it go's dead.
i have tried the automated payment number and it doesn't recognises my mums number when i input the phone number.
i have tried the the online so called portal of the billing paper page that never works.
There hours of opening on the main paper phone bill is not right. The opining of hours,- paper says 8 am - 8 pm and on the internet it says 8 am - 5 pm so there is no consistence there.
Something needs to be done to stop this company puling in more vulnerable and easily lead customers into this poor run and poor
customer so called services company.

We have been waiting two weeks for a new router made phone calls to them sent emails no replies it's an appalling service wouldn't recommend it to anyone we'll be leaving.

Despicable,after 5phone calls and 2 e-mails this company are yet to call me back,they continue to chase my dead father for money.apparently this has been escalated to urgent( 3days ago)still nothing.fed up of being on hold.

My elderly mum was “cold called” and confused into signing up for a phone/broadband package and was told she would save compared to her present package with sky and would be able to keep her phone number (which she had used for over 35 years), only then once the account went active to be told she had to use a new phone number, we then lost my dad in February and my mum decided to move nearer to us so wanted to transfer the phone/broadband package over to her new residence but was told this was not possible and would have to pay a very high cancellation fee or could leave the line in her old property and expect the new residents of the property would have to pay for it!, this all seems like she has been mis sold in the first place and treated very poorly, having looked at her bank statements it is also clear my mum has been charged quite a lot more then she was when she was with sky, would advise people to avoid this company at all costs!

Terrible internet will not stay connected.The price ended up very similar to what I was paying for what was a better service and I have got this for 2 years not happy.

I have not received
The tv box witch is you have promised
To me send out I am not happy with your service

It was not made clear to me when switching that I was going to have to pay such a premium for mobile calls.

Unacceptable and never ring back when they say they are going to. And when they take money of you for something you don't have.and you contact them for it they say they are going to sort it out and ring you they don't

I have got a very week signal and no one seems to want to help

Couldn’t believe the prices, now paying less than half I was with my previous service provider. Small issue with first invoice but it was sorted straight away by efficient UK based staff. Very happy with service would certainly recommend .

They call every single day trying to solicit money from people who are less knowledgeable on the topic. The person on the phone knew so little about what he was talking about that he completely made up number, offering me things well outside of what was available in my area.

Overall, avoid this company as much as possible, though you might struggle as they will call you every single day if you tell them to stop or not. They don't care about following British law, because they're an Indian company trying to scam the elderly.

Absolutely awful. Phoned my elderly father in the day when I was out at work and tricked him into a verbal contract offering a better deal than bt but then didn’t mention he would get charged £1 per gb over use charges when we were on unlimited with bt, he is 70 so doesn’t really understand. Anyway very poor broadband probably less than 1mb/s total rip off.

Utter rubbish (needs stronger language) no SIM card for 5 weeks and then get told past the cooling off period of 14 days how can u cool off a product u can't test???