Montague Lloyd Reviews 

198
•
TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

My order was not processed however money had already been taken out of my bank. I ended up having to contact you twice to sort it out and arrange delivery. Your excuse was there was a problem with the... See more

Rated 5 out of 5 stars

Ordered a box of 340 25g Sea Kelp soaps for our self catering holiday rental as thought having two wrapped unused bars of soap per bathroom per rental, would be preferable to liquid soap in these extr... See more

Rated 5 out of 5 stars

Used these guys several times now for the Scottish Soap Company products. Fabulous products, quick turnaround and a variety of package sizes though we avoid small bottles/tubes to save on waste. Wou... See more

Rated 5 out of 5 stars

Very good however would be helpful if the 5ltr refills descriptions stated if pumps where included or not. Ended up having to order via Amazon for quickness as it wasnt of any use with the pumps.

Company details

  1. Manufacturer

Information provided by various external sources

Montague Lloyd is one of the UK's leading luxury hotel toiletries manufacturers & suppliers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

198 reviews

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4.4

All reviews

(198)

1 review in the last 12 months

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Rated 5 out of 5 stars

Very impressed

Very impressed. Easy to find what I wanted (products I'd bought 2 years ago, same price). Everything arrived the next day in perfect order, to the North of Scotland, which is nothing short of astonishing.

January 25, 2019
Unprompted review
Rated 3 out of 5 stars

Highland Aromatics via China

I have used Montagu Lloyd for several years for my self-catering business. They deliver a consistently good service.
My issue is that it is not clear from the website that many Scottish styled products are made in China. I was disappointed to find that my Highland Aromatics rage of toiletries had made in PRC stamped on the tube.
I try to give my guests a Scottish sourced experience which is somewhat undermined by a product which purports to be from the Highlands but in fact has travelled many 'soap miles' from China.
Clearer, more honest information would be appreciated on the website.

December 27, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent!!

Easy to use website!! Superb range of stock and very quick delivery, perfect from start to finish 😊

December 17, 2018
Unprompted review
Rated 4 out of 5 stars

25gm+ Small soap bars for B&B

I was looking for some small 25gm+ soap bars with min wrapping and easy to open. Found Montague Lloyd (never heard of them before) and ordered a small carton of bars which arrived the next day or two. Very efficient and prompt service which we need in the hospitality trade! Delighted so we may try other products now! Easy to navigate web presence and simple payment procedures! Thanks!

November 15, 2018
Unprompted review
Rated 3 out of 5 stars

Poor Quality

Poor Quality
I purchased Scottish Fine Soap products and pump dispensers for the guest bedrooms. The actual soap Ted is lovely but the pump dispensers are very poor quality and several have stopped functioning. I have raised this with Montague Lloyd twice. The first time one as told that the pump dispensers were not meant to last forever so they sold replacement bottles. As they had only been in use for a matter of weeks I was quite unhappy and advised that they should be fit for purpose. I was sent two new pump mechanisms but more are out of action since then (haven't lasted one season).
We used to use Duck Island and the pump dispensers lasted ages. In fact we replaced them as we wanted a Scottish Product.
Montague Lloyd really need to get a new supplier for their pump bottles.

September 25, 2018
Unprompted review
Montague Lloyd logo

Reply from Montague Lloyd

Hi,

Thank you for bringing to our attention the recent issues you experienced when using our pump bottles.

We are disappointed with both your feedback regarding the faulty pump and the level of service you received from our sale staff. Please accept our sincerest apologies for any inconvenience caused.

We would like to reassure you that we aim to source the best quality components and we will use your feedback to review our supplier choices and to ensure that our staff consistently deliver a 1st class service.

We are also happy to send out free of charge any replacement pumps for faulty bottles.

Regards,

Montague Lloyd

Rated 5 out of 5 stars

website and ordering simple

website and ordering simple, good range of products, wish there were more Scottish fine soap ranges, they used to supply pink grapefruit and lavender+teatree. The Sea Kelp range is perfect for our business.

September 19, 2018
Unprompted review

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