Moorland Fuels Reviews 

346
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its efficiency and timeliness, often arriving quicker than scheduled or even before the due date. Many people also highlight the staff, describing them as friendly, helpful, and professional, which contributes to a very pleasant overall interaction. The company's communication is frequently appreciated, with customers receiving clear updates and finding the ordering process easy and hassle-free. Consumers consistently report competitive and fair pricing, often noting that quoted rates are matched upon delivery, contributing to a reliable experience.

What people talk about most

Delivery service

People report positive experiences with delivery service, consistently noting prompt and efficient... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and friendliness.... See more

Service

Customers had positive experiences with service, often describing it as excellent and appreciating the... See more

Price

Users describe positive interactions with price, often finding it competitive and not as high as anticipated.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved to a new house and Moorland were recommended to us by the old owners... What can I say, we had never needed to order oil for a boiler before but the process was made so easy. Called and spo... See more

Company replied

Rated 5 out of 5 stars

We ordered fuel on Monday, delivery expected for Friday. We explained we were desperate due to using tractor for hay harvest (we have been waiting for the cost to come down) Moorland Fuel said they wo... See more

Rated 5 out of 5 stars

Informed about the delivery. Arrived promptly. Delivered the fuel quickly and efficiently - even though our oil tank isn't the easiest to get to. Invoice left in a convenient place. Thank you.

Company replied

Rated 5 out of 5 stars

Julie delivered my heating oil today, very efficiently and we had a lovely little chat. So I’m a happy customer of moorland fuels and I always have had the best service, every time. 👍 Thankyou 😃xx... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Diesel Fuel Supplier
  3. Fuel Supplier
  4. Grounds Maintenance Service

Written by the company

Heating Oil | Commercial Oils & Lubricants | Agricultural Fuels | Oil Tanks Moorland Fuels is still a family run business. Our reputation has been built by our team of dedicated drivers and staff. This gives us the flexibility to provide a fast, efficient and professional service to our customers. We all believe in what we do, and this can be seen in our commitment to excellent service, which gives us the edge over our competitors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

346 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(346)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kate at Moorland fuels- had a brilliant experience

I had a brilliant experience. It is all down to one amazing woman: Kate!

She enabled me to have oil over an Easter weekend, when I desperately needed it and no one else or company could help.

I’m so grateful to Kate; she was calm, helpful, she managed out of kindness to drop off oil with her 4x4, and nothing felt too much. Honestly she is a huge asset to Moorland fuel - I’m sold!
And an amazing, remarkable lady and she made my day!

Thank you Kate !

- LL

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been ordering from Moorland Fuels…

I’ve been ordering from Moorland Fuels for a while. They never promise what they can’t achieve. I know they’ve had issues with driver requirement etc so the wait time has been a bit long on previous orders. This latest time I was really short of oil and they delivered in 5 days! Stewart arrived this morning at 7.15 and was very helpful. It’s great working with nice people😀

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

It is always a pleasure to receive a delivery from Moorland Fuels. The drivers are always very polite and helpful and always check in before delivery and remember to drop off the ticket before they leave.
Tom is an absolute gem and he always remembers to bring in a treat for my dog!

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Really excellent service

Excellent service. Knowledgeable, useful and very friendly advice over the phone when we realised we had an empty fuel tank in our new house, about protecting our boiler, and about other methods of monitoring our fuel levels in the future. Booking us an emergency delivery was very straightforward, despite being at close of business (the lovely lady on the other end of the phone stayed on the line well past the end of her working day (I’m so sorry that I’ve forgotten her name)).

Today the fuel arrived and was delivered by Stewart, who was also very friendly and cheerful, and who managed the potentially difficult access with ease. A really nice guy who was able to be friendly and efficient at the same time.

A really great experience, meaning the company can expect our return custom.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

5 star delivery by Stewart

Stewart made our delivery today and was efficient and tidy. He was also friendly and polite. We live in a difficult area with narrow access lanes and no mobile signal which did not deter Stewart.

March 19, 2024
Unprompted review
Rated 4 out of 5 stars

Good price

Good price, helpful customer service agent took order. Would be 5 star if I had received promised phone call day before delivery. However, *STEWART* our delivery driver was great and got everything sorted without hitch

March 19, 2024
Unprompted review

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